HP Office Jet Pro 8600: Error Message: Scan in use - wait until the job is done

Have used my scan function without problem since the purchase of machine and one year on Microsoft Windows 10.  Last week I did some scans - now this week when I try to use my scan function I get the following error message: Scanner is busy.  The scanner is currently in use.  Wait until your previous task is completed, and then try to scan the image.

-There is no unfinished business and I can't find anywhere to clear the error or erase any task the scanner thinks he's working on.  Has anyone met and solved this problem?

Thanks in advance for any help you can provide!

ritao

Hello

Thank you for using the HP forum. You can try the following:

Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

If this does not work, you need to maybe uninstall and reinstall the software COMPLETE features:

Please uninstall and reinstall the software COMPLETE features, follow these steps:

1. download and save the software COMPLETE features (do not install online)

http://support.HP.com/us-en/drivers/selfservice/identify?q=+HP+Office+Jet+Pro+8600&tool=s-002#Z7_3054ICK0K8UDA0AQC11TA930O2

Before you download, choose the right model, the operating system and complete software functionality.

2 uninstall the software from your computer
3. install the FULL feature software "saved".

Here are some resources for you scan:

Quick Guide for scanning needs

http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/quick-guide-to-your-scanning-needs/m-p/5625126

Hope that helps!

Tags: HP Printers

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