HP Office Jet Pro 8600: Scanner does not

The scanner no longer works and any document that I scan appears only as a complete document of vertical lines and no recognizable parts of the letter under analysis (text). This happens for self as well as the glass. The printer is plugged directly into a socket and not to a power strip. I did the zero setting: unplug, wait 15 seconds, reconnect. The drivers are up to date and the doctor HP software has not set. The yellow ink is empty, then I print and black ink only until I can get it replaced. I don't think that would cause a problem to scan I just save as pdf and not printing.  Any ideas?

Thanks for getting back to me @Jangofat,

Tags: HP Printers

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