HP OfficeJet 3830 all-in-one: problem of driver HP OfficeJet 3830

Very recently, I installed the 3830 OfficeJet from HP printer all in one so that the documents can be printed from an iPad and also my desktop computer wireless.

Installation seems fine - however there scanning questions and when I ran the doctor of printing & scanning HP the fix seemed to correct the problem.  I had to run the Scan Doctor again for the same problem - so there is of course another issue here.  Now, Dr. Printing & scanning says that the product could not be found even after a reboot, and the recommendation was to contact HP support.

As I am much a technophobe I don't really know what is happening here and how to correct the situation.  Can someone please tell me - in the simplest language possible - how this problem can be treated.

Thank you very much.

Dottylass

Hello

Please uninstall and reinstall the software COMPLETE features, follow these steps:

1. download and save the software COMPLETE features (do not install online)

http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-3830-all-in-one-printer-series/7172321/model/7172322#Z7_3054ICK0K8UDA0AQC11TA930C7

2 uninstall the software from your computer
3. install the FULL feature software "saved".

Hope that helps!

Tags: HP Printers

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