HP Officejet 4500 - G510n wireless all-in-one printer

I pushed a few wrong buttons and have spent hours trying to get things back where they were.  I finally installed new drivers, but now a facsimile screen whenever I want to print!  I rarely use the fax and I would like that the screen go away.  How can I solve this problem?

In addition, even if I installed new drivers, my printer says my device app error message install is incomplete and I go to the windows store.  I received my new drivers directly from HP... don't should not go far intant?

Also, printing was erratic.  The last time that I tried I had a feeling it was slow, but I always had to deal with the annoying fax screen.  Help, please!

Thank you.

Ericasaunt

Hi @ericasaunt and welcome to the Forums of HP!

I understand that you have problems printing and fax.  I'd love to try to help you, but I need some information first. I'm a link a few HP Support documents below that will show you how to find what operating system you are using. In addition, if you are using Windows, please indicate if your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.

Mac OS X: how to find which Mac OS X Version is on my computer?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?

Also, you are connected via a USB cable or wireless?

Please let me know what you find.  Thanks for posting on the HP Forums.

Tags: HP Printers

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