HP officejet 4500 g510n-z print but not scan

HP officejet 4500 g510n-z prints ok but not scan

A computer to Windows Vista 32 bit

7 4 Windows machines

Windows XP 2 machines

running on the wireless have not tried usb

No IP conflict

worked the last time that I used it (months)

printer works fine (even if I have to restart now and then after the mode 'sleep')

latest drivers installed

Ideas anyone?

Thank you

Hi sdrrmit,

It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.

First step: clear temp directory

  1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

Second step: downloaded and extracted to your system:

1 download the drivers and full software features

The complete solution software

2. once the download is complete, double-click the file to extract the software.

3. when the installation window opens, press the Cancel button to stop the installation

4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

5. Locate and open the folder starting with 7z (example: 7zS2356)

6. right click on the folder and select copy

7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

8 open the 7z, that you just copied on your desktop

9 open the Util folder

10 open the CCC folder

11 start the uninstall_L4

12. once the uninstall is complete, restart the computer

13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

Cleanmgr Disclaimer

14. download and install the latest version of Adobe flash player

Update Adobe Flash Player

15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

Let me know if you are able to successfully install the software and driver and are able to print & scan?

Tags: HP Printers

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