HP Officejet 4500: My HP Officejet 4500 says it is not connected, but it is

I am running Windows 7. My Officejet 4500 gave me a message that there is a paper jam this morning (which did not exist in reality). But I followed the instructions to clear a paper jam, a video here on HP.com and that solved this problem, but now I get a message that says that the printer is not connected when I know that it is.

I removed the plugs and reintegrated them a couple of times and also restarted my PC, but nothing seems to help.

Have you tried running print and scan doctor?

http://support.HP.com/us-en/document/c02073861

umpid = ex_r4155/hho/ipg/ccdoc/trailhead_doc

If this does not work, you can consider to reinstall the printer software.

http://h10025.www1.HP.com/ewfrf/wc/pfinder?tmp_product=HP+OfficeJet+4500&tmp_qt=driver&cc=us&LC=en&DLC=en&product=3752459&tmp_searchExperience=0

Tags: HP Printers

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