HP OfficeJet 4500: OfficeJet 4500 not print or copy of black ink

My printer acts normal in every way, but all of a sudden, no black ink.  A new cartridge is not

Fix it.  No sense to me.  Help please.

Hello

Please try the steps below...

On the printer control panel.
1 > tap Settings, then
2 > touch tools, then
3 > touch clean printhead.

Repeat the steps above for at least 2 times.

If the problem persists, please call HP Tech Support for further assistance.

If you are in the United States, the toll free # is 1-800-474-6836.

If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

Tags: HP Printers

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