HP Officejet 4500 Wireless all-in-One impossible to install the software

Scan feature did not work. I use a 64 bit of Windows Dell 8.1 System. Troubleshooting said I had to download the full software. I downloaded from HP as shown with success. I uninstalled the old software HP, then restarted the computer. Then I tried to install the new full features software downloaded. The installation wizard appears, and the software files are checked. The software tries to find my device and soon comes up with a message saying that I need to download the full features software (again, that I am in a loop). Now I can't print because I uninstalled the software I used before I tried to fix the scan.  Help, please.

Hello lstoneham,

Welcome to the HP Forums.

I see that you have a problem with the installation of the printer to your computer Windows 8.1.

I have a few steps we can try to solve this problem of troubleshooting.

I'll give you a series of documents and tools to use to remove the old software and drivers as well as the updated software and drivers via a download.

First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

If you have the printer connected to the computer with a usb cable, please remove the USB from the printer and the computer and leave it disconnected until further notice.

The first link, I will give you is for HP Officejet software and driver removal utility.  Please save the file to your desktop as it creates it's own icon.  It will be easy to find when the download is complete.  Double-click the new icon and follow the instructions.

Once the uninstall is complete, reboot the computer.

When the computer is powered on, please go and disable the firewall or anti anti-virus until the relocation is complete.

The next step, we are going to do is download and register HP Officejet full feature and driver software on the desktop.  This will still create it's own icon.

Double-click the new icon and follow the instructions for installation.  The installation will prompt you as to connect the usb cable (if this is the type of connection you want us) so please do not connect before hand.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks for your time.

See you soon,.

Tags: HP Printers

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