HP OfficeJet 4500 Wireless: lack the hpsupportsolutionsframework.msi file may not install/uninstall

I got caught by the Windows default update from 7 to 10.

10 was a little bug, but I gave him a few weeks to see if it could be arranged.

Yesterday, I got a notice from HP that I needed to upgrade my printer software, so I did, which was my mistake, it seems.

The upgrade process didn't go smoothly and in the end, I had no way to access my printer/scanner, the HP solution Center which I use to make my scanner was gone.

It's been half a day trying to solve this problem, including downgrading to Windows 7 and to uninstall and reinstall the printer software, but nothing works.

A critical issue seems to be an error message I get that said file hpsupportsolutionsframework.msi is missing from the temp/local directory.

So, how do you return this file?

At this point, I'm pretty disappointed with HP, because I just followed the advice you guys to make a necessary upgrade.  everything worked fine before this.

Hey @Hermitaño

Welcome to the Forums of HP Support!

I understand that you have some problems with the software for your Officejet 4500 Wireless all-in-One Printer. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Click Start and in the bar look in %Temp%, and then press ENTER.
  2. In this folder, find the folder whose name starts with 7Z.
  3. Open the folder util/ccc.
  4. Run L3_uninstall.bat.
  5. Restart your PC.
  6. Download and install the latest drivers for your printer by clicking on this link.

Please let me know the results after following the above. If you can print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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