HP officejet 4500 wireless - scan and copy questions

I had to reformat the computer, so I reinstalled the printer. While she goes through the motions of scanning/copying, it does not scan/copy the image on the glass screen, but demonstrates rather empty. Any suggestions?

Thank you.

Welcome to the aharondavidforums.

I saw your post on your Officejet 4500 scanning black images. You mentioned that the printer is also white image copy. Normally it is a scanner failure.

I would like for you to try the steps in this guide to see if you get positive results:

A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions: click here.

Have a nice day

Tags: HP Printers

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