HP Officejet 4620 all in the new cartridge not print black-brand

Hello everyone, I hope someone can help me, because it took hours of time and gave rise to a lot of frusteration. I just replaced my black ink cartridge, and not a single drop of black ink will print. I have authentic and cleaned cartridges printheads, two steps one and two, at least two times each. In the meantime, I've used for all my color ink, that always works. But the black does not appear at ALL. Of course, I could buy color cartridges more and use them to print in black, but at this point, I don't want to put more money in this printer if it does not work properly. I'm desperate for a solution! I run a small business from home and I NEED my printer. My warranty expired a few months ago and really hope I don't have to pay for phone support.

Someone has any advice on how to get black to print correctly? PLEASE AND THANK YOU!

I suggest that you call the HP regardless of warranty as described in the post heresupport.  If you live in the United States dial 1-800-HPINVENt, also see the details here.

Tags: HP Printers

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