HP Officejet 4620: HP Officejet 4620 only ink red print documents computer
Hello
I'm connected wireless to my printer HP Officejet 4620. I use the XP operating system (I know very dated) I am trying to print Word documents and they are just an impression in red ink. When I try to run "Clean printhead" function black ink prints fine through the printer. Can someone help me or explain the reasons for which the documents are only printing red ink through my computer?
Thank you for your time,
Steph
Hey @StephyB,
Welcome to the Forums of HP Support!
I understand that e-all-in-one Officejet 4620 prints in red when you print from Word on your Windows XP computer. I can help you with that.
Probably what is happening is there is a font setting that has been changed in Word. If you are unable to find such a context, then the following can be done:
- Close any programs you have open.
- If the printer is connected via a USB cable, remove it.
- Click on start, control panel and printers.
- Right-click on any icon of your printer listed.
- Click on remove the instrument.
- Repeat for all other icons of your printer listed.
- Uninstall the drivers and the software associated with the printer.
- Download the latest drivers by clicking on this link.
Please let me know if this allows you to print in black. If so, please click on accept solution. If you appreciate my help, please post it by clicking the thumbs up icon. The two icons are below this post.
Tags: HP Printers
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Hey @Fatalouch,
Welcome to the Forums of HP Support!
I would like to help you today to resolve printing problems that you are having with MS Word documents when printing to the printer all-in-one HP Officejet Pro 8610. I understand that you already have many of the recommended troubleshooting steps, and I thank you for all the information, including in your message. I'll suggest a few steps additional troubleshooting here. I know that you have already run uninstall it and reinstall your product several times, but please run the step-by-step instructions below:
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Because you have not specified what operating system you use on your computer, I'll provide you with the document on how to uninstall properly. Please click on this support document and simply choose the operating system you are using. If you are unsure about what your operating system, refer to: what is my OS?
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Recently did it start?
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I also try to take the cartridge from the printer and make sure that the air holes are open. In addition, make sure that electrical contact is clean on the cartridge and the printer print head.
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