HP Officejet 4620: hpeprint used to work and now does not work

I've registered to use hpeprint for a number of years and it has worked very well, although I don't use it very often. I had the opportunity to use it today and it doesn't seem to work. The printer is wireless and is great for everything else is not a local problem for me. I received an email from HP indicating that the print job has been received in too. Still not printing.

Thank you very much for your help!

PS Subsequent investigations said that "I have not all registered devices! Then when I put my claim code in the to add it again, the message says:

"The request window that has already expired. Click on "what is a claim code?" below for instructions on how to print the fact sheet Web Services for re - activate the code request for 48 hours. »

that I don't really understand! Sorry for being a thicko!

Hey @JimRobinBSc,

Welcome to the Forums of HP Support!

I see that you have some problems with ePrint on your Officejet 4620 e-all-in-one printer. I can help you with that.

First, a code of request is a way for HP connected connect a printer to an account. It has no use outside. That said, if the printer does not appear in the devices on the connected HP, this means that we connect the printer again. To do:

  1. On the printer, click the web services button that looks like a tablet with a phone beside her.
  2. If you see an email address click settings, scroll to remove Web Services and press on this subject to be deleted. When finished, click the web services button again.
  3. Press Setup and Yes. The printer should print a new claim code.
  4. Enter the claim code in the place under the devices tab which requires the claim code.

Please let me know if this allows you to use ePrint or if you have any other questions. If not, have a great week!

If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.

Tags: HP Printers

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