HP Officejet 4620: Office Windows 10 connects to the wireless network printer but do not print

I have a HP Officejet 4620 all-in-one that I try to use with my desktop computer. The printer has been added to my home network, and I added the printer to my computer via the tab "Devices" Control Panel settings, but when I try to print, nothing happens. The printer icon appears in the bottom right of the task bar that says the printer has "0 documents pending. Strangely, another computer in the office at home, also running Windows 10, can connect and no problem printing to the printer. I tried to install/reinstall the drivers, reset my computer, reconnect with and without a cord USB, and none of this helps. Any ideas on how to solve the problem? My computer was running on Windows 7 until this month when I updated for Windows 10, so I don't know if it's part of the problem or not.

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Hi @leopleuridon,

Welcome to the Forums of HP Support!

I see that you are unable to print to your printer HP Officejet 4620. I'd be happy to help you with this. Looks like the driver is damaged.

The software and the driver could have gotten corrupt, so we will need to remove it and reinstall.

First of all. Please follow the steps in this guide:

If the problem persists, follow these steps to see if you can solve the problem.
Let's start by cleaning up your computer.

To properly remove the printer and drivers, follow the steps in this Post by my colleague @X-23.

  • I hope this helps. Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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