HP Officejet 4620: portable printer communicates only with the computer

Last home had this printer set up under the name of wireless. lost connection cables so had to buy a new one. Printer goes and copies, scans, etc. Have unplugged, said prayers, and still it wont connect. Just bought new cartridges so you don't want to throw it out the window right away!

Document is the printer online. Mark Exclamination (troubleshooting) appears on the printer control panel

Hi @chaloupay,

I'd love to help you with your Officejet 4620! Thank you for taking the time to post in the Forums of HP.

I understand that you were able to print until recently, and now you see an exclamation point on the screen of the printer. Performing printing and Scan doctor could help. HP printing and doctor Scan is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

Source:try the HP Print and Scan Doctor for Windows

Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to find that the key and the box are both in a green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  • Please let me know if that solves the problem, or if you need assistance. In fact, if this helps you to find a solution, please click on the button "Accept as Solution" down below in this message.

    Thanks, I look forward to hearing back on your part.

    Tags: HP Printers

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