HP Officejet 4630: Hp Officejet ' ink cartridge problem: the following ink cartridge must be replaced '
We've had this printer for several years and she did beautifully until I bought a new ink colored and installed and all of a sudden, he said that there was a lack of ink cartridge. Then I went out and bought black ink (because it is low in any case) and installed it but this message kept popping up 'the following ink cartridges need to be replaced' (for color) even if she had new ink cartridges. But all trying to find a solution, I discovered the functions of the good printer without going through a color cartridge inside, but as soon as I put the color cartridge inside the same error message appears on the color ink. I tried to clean it up and unplug it and clean the cartridges. IM wondering if my last choice is to bring in the printer if it looked
It was in fact unfortunately useless that I did all these steps twice I even bought the new ink color for this printer and the problem persists. I hope I can find a solution quickly!
Tags: HP Printers
Error message on the printer for the second time in a month. Ink cartridge problem: the following ink cartridge appears to be missing or damaged. (Blue ink) Refer to the printer Documentation. This error message came in January so I replaced the blue ink cartridge (I use genuine HP cartridges) it is now once again, so it takes the printer not the cartridge. There is nothing about it in my "documentation" and nothing relevant came in "troubleshooting."
Hi there JanePr, welcome to the Forums!
I understand that you see an error message on your Photosmart C310a on the ink cartridge is missing or damaged. The print head may have a problem that could trigger this error. I have a troubleshooting guide that I recommend that follow you, however, if you have already tried no steps, ignore them, as the replacement of the cartridge.
Guide to link: http://support.hp.com/us-en/document/c02255339
If you follow the steps and the question remains, I would recommend then call HP Technical Support to see other options for you. If you call in North America, the number is 1-800-474-6836 and for all
other regions, click here:
I have purchased a printer 4630 and want to use it like I did my old PSC1350 - using only the black cartridge for all printing. I can't find any setting of grey for the 4630 that will allow for this. With the 1350, the grayscale setting would prevent any color ink cartridges is used, an unnecessary expense for printing in black on white paper.
If there is no setting on the 4630 grey scale, can I be sure that black ink is used only for printing without color?
Thanks for posting on the HP Forums!
Your printer Officejet 4630 should be able to print in gray scale and the options should be in the window of the printer printing preferences. I was able to locate a document regarding the changing settings in windows 7 print.
If you do not get the options to print in gray scale you will need to uninstall the HP software, including the old software, restart the computer and re-install the HP Officejet 4630 software again.
To uninstall the software HP click here: uninstall the HP software
To download the HP software, click here: driver and software Officejet 4630
Another good thing about the Officejet 4630 is that it allows to print mode single cartridge. cartridges for your printer built in print heads which means that it requires no 2 print cartridges. If you never use the Tricolor cartridge or you are planning on printing in black, you can remove the Tricolor cartridge, put the cap of the cartridge down and close the lid. The printer should now say "mode single cartridge printing. Once the printer is closed upwards, you can send your print job and it will print using only the black cartridge one!
Thanks again for posting on the forums of HP and post back and let me know how it goes!
I have an Officejet Pro 8500 a. I've done a clean print head. I have a lot of HP black ink cartridges. Print head State says black is good. I get hardly any black printing. All the colors are fine. Help!
I appreciate the troubleshooting you have already completed to solve the problem. I understand that the black ink not print as expected. Even if you already have some of the steps in the following document, I suggest you fill all the solutions advocated in the order they are presented, even if it means something you already tried; Printer prints a blank Page is not printing black or color of ink for the printer series e-all-in-one-HP Officejet Pro 8500.
I hope this helps.
HP Officejet 6600 Guard giving the message there is a problem with the printer or ink. We have already tried to turn off then, have you tried unpluging and nothing works
OK so I solved my problem normally my printer tells me what was low on ink im although there no and homesick, that I had to replace an ink catrige and his works now
I need to have a few very small margins on a document. Even if I set the margin to 0, when I print it is always about a 1/2 inch margin and cutting off content that shows well on the page mode. I use a Mac with os x Yosemite.
Thanks for getting back to me about this issue. I'm sorry to hear that the setting without borders could not solve your problem. Now, I'm going to make sure that your driver is properly installed on your Mac OS X 10.10 Operating System. On Mac OS X 10.10 sometimes a generic driver from Apple AirPrint will load on your printer and gives you only the basic printing functionality. To ensure that this is not the case, can I please have you perform the following steps:
How to check the driver:
1. click on the menu Apple and then click on System Preferences.
2. click on Print & Scan
3. click the name of your printer on the left side, click the sign minus (), then remove the printer.
4. click the sign plus (), click Add a printer or a Scanner, click the name of your printer.
5. click on the area of use or with the help of Print and then select the name of your printer in the context menu
6. click Add to add the printer to the list.
7. close Print & Scan
Once the correct HP Officejet 4630 e-all-in-one printer driver is checked during loading, please try printing your document again.
If the issue persists, please should I tell you:
1. what type of program you are using to print the document with the small borders of?
2. What size is the page that you print with small borders (letter, legal, 4 X 6, etc.)?
Please let me know if the steps I have provided resolve your problem of margins. I look forward to hear from you!
HP officejet 5740 - having problems printing. Output is white pages with light smear. However, when I run the diagnostic tests (step 3/level), information will print correctly. Now, just keep using more and more ink on the different levels of test diagnoses but still cannot print or copy simple documents. Suggestions?
Thanks for your reply.
In fact, I found a video online that solved the problem for me. Faulty ink! Cartridges showed they were half full, but once I replaced the ink, the problem has been resolved.
Never had this before so was quite a revelation. Keep your answer on the record in case something pops up!
Printer works fine with the office. When you try to print from laptop, black is faded or nonexistent. The colors are sometimes normal and sometimes faded. Are passed through the HP print and scan doctor including updated drivers and the problem still exists. It started when I replaced the black ink cartridge. HP used cartridge, not off the mark. Printer is set up with WiFi connection with a Belkin N600 router. Both computers are HP. Last screen with print and scan doctor says printer has some serious problems.
You know, even if the printer prints fine on a computer, I can't help but feel that the question has something to do with the printer itself. Let me explain; I wonder if when you print from a computer so the settings are grayscale, so 3 colors would be coming together to create a composite black.
We will complete the recommended steps provided in the following document, this will help determine the root cause and can help to solve the printer prints a blank Page not printing black or color ink for HP Officejet 4610, 4620, Deskjet Ink Advantage 4610 and 4620 e - all-in - One Printer Series.
If the problem persists, please let me know if the test pages have black ink on them or not. This will help me determine whether or not the problem is, in fact, the printer.
Thanks, I look forward to hearing back on your part.
I use a HP Officejet Pro K550 (STD) as well as a new Acer Veriton PC, equipped of Windows 7 Professional 64-bit O.S.
For normal printing, up to today, it works well, but they are a couple of days, instead, if I print an image, by selecting the "Gray Scale" - high quality option in the printer properties, everything that fate, causing printed in RED scale!
If instead, I select 'Gray Scale - only black ink', it prints normally.
What is going on?
The cartridges are always at the right level (Black XL just replaced) and even after using the utility Scan Doctor, it seems everything is OK... but this isn't reallly so OK.
What can you tell me?
I have to print several copies in the next few days and wouldn't no more free time, paper and inks...
Thanks for the help!
Welcome to the Forums of HP consumer printer.
When using gray scale - high quality, he used some color to enhance black. You can browse some general troubleshooting that might help solve the problem:
I need all possible solutions for a new error message - remove and check color cartridge. I work on a Mac OS 10.6.8 and aired recently in a lot of printer problems. My HP Officejet 7310 was low on black ink, so I replaced the cartridge and it aligned properly without any problem. Later, when I tried to print labels, it gave me an error message and flashing exclamation point "remove and check color cartridge. The color cartridge is not new and has not been replaced recently. It is half full. I did remove the cartridge and saw nothing wrong, so I re-inserted it. Once again, the same message. Then I tried to clean the copper contacts, as I've done it before. Still no change. I did a search for solutions and tried the following supposedly a HP technical support:
Follow the steps below to power cycle your all-in-one:
1. check that the device is on. Unplug the all-in-one power
and unplug the USB/Ethernet cable.
2. wait 30 seconds.
3. connect the power supply only.
4. Repeat steps 1-3 two times more.
5. on the third time after plugging the unit running, reconnect the cable to the
All-in-one to your computer.
6. check the feature;
Remove the cartridges from the printer and follow the steps below:
1. clean the copper contacts of the cartridge with a slightly moistened cloth or a cotton swab
with water distilled, filtered, or bottled. The tap water may contain contaminants that can
damage to the ink cartridges.
2. clean the contacts in the print carriage, inside the printer. Transport print contacts are made of copper and are found in transport, so that they line up with the contacts of the cartridge when the cartridge is installed.
Reset the all-in-one to the default settings by using these instructions:
1. disconnect the power cable from printer when the printer is on.
2 press and hold # and 6 while plugging in the power cord.
Continue holding until it displays the message Reset full Semi the front panel of the all-in-one device.
NONE of them worked. I am connected by USB as ever, our WiFi seems to remain stable. Can offer you solutions to the problem?
Kudo! Kudo! of course, the voltage is too low or the amps available short-term (short-term reserve amps.) with 2 good carbatteries, I could establish free error initialize, all in this one works very well. Make sure the power supply is adequate, thank you and congratulations to all of you!
I regularly get messages "Cartridge error" as follows: "both cartridges are not intended for this printer" or "both cartridges must be replacred" or another message saying something like the cartridge on the left is incompatabnler & needs replaced.
My solution has been to remove and reinsert the same cartridges that have been installed. Sometimes, I also have to slide the cartridge door by hand from left to right the printer. After going through these gyrations, the printer will work for a few days and then one of the same error messages appears & the printer stops working until I reintall 1 or 2 cartridges and/or slide the cartridges on the right side of the printer.
Welcome to the HP Support forums.
I understand that your HP Officejet 6310 all-in - One Printer shows "cartridge error: one or two cartridges are not intended to be used to this printer ' error, which is temporarily solved by removing and reinstalling the cartridges and sliding manually the carriage from left to right." I would like to help with that.
Here is a specific document on this issue - ' cartridge error: one or two cartridges are not intended to be used for this printer "Error Message."
Please let me know if that solves the problem, or if you need assistance.
In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.
I'm under win 7
HP all in one machine Officejet J4580
Implementation on the newer computer, I find that
FAX works OK
Scanner works OK
Printer will print OK test page
Printing documents No..
I'm trying to print documents in the following
Notepad - instant flash for ink level window and printer shows no prob.
but printing is not the case.
Word Pad - same as above.
Write _ same as above
I installed and removed the drivers and the software several times. Same result.
What must I do to fix my printing problem?
I would like to allow you to print to your Officejet J4580. Please, first run printing HP and doctor Scan and let me know the results. You will see a key, a yellow exclamation point, a red X, or a checkbox then each point tested.
Click here to download and run the utility > HP print and Scan doctor.
This will help use to determine the cause of the issue, and perhaps solve it for us.
A few days ago, I bought an all-in-one OfficeJet 7612 and from the beginning I am not be able to scan to the computer (only to emails or usb).
It's what I've tried and I get:
- Install the drivers and full software from the CD provided with the product: It appears to turn on the option scan to the computer . But whenever I try to do, a message in the iMac says: could not establish a connection with the printer.
- Download the last update on the HP driver support site: He always says that to computer scan cannot be enabled, and that I should download and install the latest driver.
- Installation using AirPrint printer: It recognizes the printer and even the fax feature, but never the scanner.
I don't no what to do, it looks like there is no full support for my 7612 in Yosemite.
Can anyone help me?, I'm doing something wrong?
OK, I managed to do this work, that's what I did:
- Uninstall the HP driver through the uninstall program that comes with it.
- I deleted these two files from the: < youruserhere > /Users//Library/Preferences
- com HP. DeviceMonitor.plist
- Restart the iMac (I don't know if that helped, but I did anyway).
- Install the printer using AirPrint.
I deeply thank RnRMusicMan who was helping me through all this time trying to make this work.
I hope this can help someone who found this problem too.
I just bought an OfficeJet Pro 6830 problem and have the scanning of several pages in a PDF document.
I checked and the box advanced settings/file/create a separate file for each page is disabled, but it will not always combine pages. Registration prompt window upward after finishing first scan.
Previously I use Desktop 4580 without any problems and the file to automatically create the folder of the current month in Myscan and analysis enable the scan file be save. It seems that this function was also missing.
Please advise. Thank you.
Scan you from the glass flat or the top of the charger page?
If you use the charger to top of the page, the pages must be taken and analyzed before the scan to finish.
If you use glass, ensure that the box show the display after scanning is enabled and press scan, click on the button "+" under the preview of scanning to scan the next prior pages by clicking Save.
Hello, I hope all are well.
I have a cable for Officejet 4500 all-in-One. For some reason, he was acting kind of odd. One of my friends wanted to fax documents. I turned on the printer waiting to happen to him. This thing suddenly started printing of old faxes received two weeks earlier. I've never touched a thing.
When my friend arrived, I went to fax his paperwork. For some reason any thing would take the first page, however, stop the connection until the other seven would be sent. I've set up again and it's the same thing with the second page. A third time brought no action what so ever. The document feeder would not move even the pages using. I thought it was because the phone has been off the hook, but it does not solve the problem no more.
The only thing that he would make a rattling noise when moving even not the paperwork through. I don't really know what to do with this thing. Help, please. Thank you.
Can you make a standalone copy of the ADF?
Follow the steps described in the following document below.
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