HP Officejet 5740: Msg 'printer is in an error state.

Hello

I have a 5740 which is defined as a remote wireless printer by itself in my home network.

Recently, I received the message 'printer is in an error state' when I press print and found out the print job will be lance automatically, only after I turned the printer off and restarted. What happened several times. I tried to use HP & Doc Scan printing, but this did not help.

Appreciate your advice on the following points: -.

1. What is the cause for this?

2. connecting the printer via the USB port on my HP All in one PC would help eliminate this recurring issue?

3. If Yes, should I uninstall the printer software first?

4. always print wireless from my laptop or mobile devices when the printer is connected via a cable to my PC?

What do I have to uninstall and reinstall the software for printing these devices as well?

5. when I reinstalled the software, it come a last step where it will ask me to register so far HP ink. As I have already registered for the program, what should I do to allow me to complete the installation of the software without duplicating a new series of HP ink instant registration?

Thank you.

Hi @Chrissy_61,

Thanks for joining the Forums of HP Support for a solution to your printer problem.

I understand that you use a HP Officejet 5740 e-all-in-one printer with a Windows 10 computer and you need to restart the printer to clear a State of 'error', so the printer will print. I would like to help with that.

There are also a few different reasons why something like this can happen. It could possibly be network or firewall related, or maybe even related software.

I would like to begin by downloading and running the tool HP Print and Scan Doctor to check the installed printer software. This tool can diagnose and solve many problems of printing software and printer.

You can also check to make sure that the printer firmware is up-to-date. On the Control Panel Home screen controle control printer, drag your finger from right to left on the screen and select Setup. In the menu select Maintenance of the printerconfiguration, and then select update of the printer, and then look for the updates of the printer.

If the printer doesn't have the printing problem with PC and not with cell phones and mobile devices, you can try following the steps described in this document of support - printer is offline (Windows).

If you plan to use a USB between PC and the printer connection, you do not need to uninstall the software, you just remove the printer devices and printers on the computer and connect the USB cable.

You can always the printer wirelessly with other devices if you have a computer with a USB cable.

Finally, you need not re-register with the HP Instant ink. You can close the windows when they open after you have installed the software.

Please let me know if that solves the problem, or if you need assistance.

Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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