HP Officejet 6500 a Plus: black ink cartridge does not print
I have a HP Officejet 6500 a and have an operating system of Windows 10 on a Dell Inspiron 15R. The printer does not print any black ink. I have genuine HP cartridges and the black cartridge is about 75% full. It was working properly until this morning. I downloaded your troubleshooting and everything seems fine. I ran the program cleaning head several times, but I can't always get black ink on a page. The other colors are fine. After the second head cleaning, I got a very small black image, but head cleaning has resulted in no black ink. I made sure that the wind had been reached on the cartridge and this problem occurs with wireless and hard wired connections. Time before, it happened and when I replaced the cartridge, it worked. After reading some of the messages on the map, it seems not to be the solution. I also hesitate to throw a cartridge that is only 25% used. Can you help me?
Tags: HP Printers
Recently, I replaced the ink cartridges on my Photosmart 7510 C311A. These are all the "genuine HP cartridges ', full.
Black ink (with the symbol of the Pentagon) does not print, not at all. I ran through the standard troubleshooting steps:
Cleaning of printheads
Cleaning of copper contacts
* Check for a good evacuation
My colleague in the corridor as the printer even so I borrowed his black ink cartridge and tried: same problem. The printer does not record that there is a problem, but when I run printing tests, where there should be a black ink, there is absolutely none. All other colors print correctly.
The printer doesn't lack NOT of the printer "align" test however does not offer a suggestion of what to do from there. I've not seen - in test reports - an indiciation of the misalignment.
Suggestions on what to do now?
I had the same problem. I had replaced the empty cartridge black and suddenly, no ink. Finally, what has worked is
(1) I removed all the cartridges and cleaned the copper connectors with wet Publix.
(2) I got a wet paper towel and he pressed repeatedly on the silver circular vent that would be under the black cartridge. I did until no black came. Let it dry.
(3) I replaced all the cartridges and on the printer. I went to tools/clean the cartridge. I did it a couple of times and he finally printed black ink! I confirmed by going to tools/align, and align the cartridges successfully. He had kept before crashes when the black ink did not work.
My ink level is full. I just replaced my black cartridge (with genuine HP cartridges). No black is printing. I tried all the troubleshooting tips including the alignment of the printer, clean the print head. Remove and reinsert the cartridges. I replaced the cartridge several times during the past year is nothing new. Can't understand why black will not only be printed.
This is your last hope.
Watch the videos and if you can remove the printhead and clean, it might work.
Let us know...
What is value?
The problem solved itself suddenly. Black works now! I don't know what he cured I have applied a single repair by turning off it and back on and at the time that doesn't seem to work. It took until a few days later, when I decided to try another printer that I found that it worked. Thanks to all who have tried to solve my problem!
I have had this printer for years. I had a few problems here and there, but it was basically a machine reliable and quality. A week or two ago, my HP black ink cartridge ran out. I tried an ink cartridge not HP for the first time. (Gasp!) It did not work. I assumed it was less and I pulled it. I then installed a new HP black cartridge 564XL. But still no black ink is printed. I ran 'clean' in the Tools menu print head several times. I cleaned the electrical contacts. I made sure that the evacuation of cartridge area was clear. I removed the cartridges, unplugged for a minute or two and reinstalled them. Nothing has worked. Probably put in this cartridge not HP for a few minutes is not totally destroy my printer! Any help will be greatly appreciated.
Well, this printer has been crossed at my nearest store Big Box Office Supply for recycling. I ordered a new printer (* certainly * NOT a HP!) and it will be delivered today. HP, when figure you you lose your faithful? There was a time I thought that all that HP was almost sacred in the world of technology. No more, no more.
I just replaced a depleted with a new cartridge, HP 901 black ink cartridge and the black has completely ceased to print. I installed a new color cartridge and it seems ok. I cleaned the printheads several times to nothing does not. Can someone help me? My OS is Windows 7.
Well, I don't know why, but the printer started working normally again. I had turned if off for about one day and decided to try one last time before junking it and don't be, you know, it worked! After turning on the printer, I printed a 'State' of the control panel of the printer page and - no problem. Then I tried to print documents from my laptop and still - no problem. I guess only time will tell if the problem is actually solved, so I'm keeping my fingers crossed. Lisa, I hope that the demon decides to leave your printer as well. Good luck!
I have an HP B210A Photosmart printer. Windows 8 operating system. Recently, I replaced all ink cartridges, Black XL.
Now the black does not print. The printer recognizes the ink is there but not print during a test, as the other three colors. I went back to store & exchanged the cartridge for me even if I had bought all four colors together. Installed the new one and it still does not work. Has gone through the process of the online help where they want me to buy an another print head, but that doesn't make sense to me. The products are HP, ink # 564.
I wouldn't get rid of this product because of it. Any help would be appreciated.
Of course, out of warranty.
I understand that you have a Photosmart B210a printer that is printing is no longer black. I'm sorry to hear you had to deal with this, but I will certainly do my best to help you with this problem.
I recommend you all first that you have a look at this print quality paper to ensure that no steps have been omitted in this document. You can also try the steps outlined in this document 'Print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer to clean your print head manually. Then, in a last effort, if these steps do not help, you can also try a suggestion from Bob_Headrick to soak your printhead.
Hope this helps, have a nice day!
Putting in a new black ink cartridge the printer says it's there and full of new ink but when printing it don't use it. It happened the last time that I put in the black cartridge and I managed to do it finally work but don't remember what I did. Why is this happening?
With printing black ink is not like that, there are only a few things you can try, and it looks like you did most of them. If the steps described in the following paper the link did not help, then you might make a physical print head cleaning. Bob_Headrick gave the steps to do this in the post below. If none of this does not work, you can either replace the printhead by contacting the support of HP, or you will need to replace the printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.
HP Technical Support call case form:
Troubleshooting print quality problems:
Physical cleaning print head:
The product name and number: e-all-in-one printer, HP Photosmart 5514 - B111h
Operating system: Windows 7 64-bit
Error message: no
Changes made to your system until the problem occurred: no
I went to copy the data on my printer and noticed the empty ink was passed out. Changed the black print cartridge
and now I can't print anything that has a black colour. Replaced by a new black ink cartridge and
Unable to copy or print everything about the color white. Do you have all the guests on troubleshooting
with no luck.
Y at - it something else that can be done? Would appreciate the help.
You can try the following troubleshooting link:
In particular, solution 6 can be useful in your situation - print diagnostic print quality / check that the supplies are properly ventilated / print head cleaning.
Hope this helps.
The black ink will print on my printer. I installed new ink and cleaned the print heads. I did a review of the printer and the ink of color appeared only. The printer is recognizing the cartridge when I check the ink levels. The first page after cleaning came out very faint then anything. At first, I thought that the new black ink cartridge was defective. So I replaced it with another new - no difference.
The only change is that I have installed all new cartridges when all printing has become very low.
Help, please. Thank you.
Fushing did not work, however, we used a demo on Utube and has not used the distlled water. That could be the problem. The printer is about 8 years old, we decided to get a new one. Thank you very much for your help.
Hello, I have checked the ink cartridges levels three color and just installed a new black ink cartridge. I did a test of color, which shows any blue. I did all three levels of cleaning the cartridge heads. The screen still shows that I have adequate levels of ink, but no blue out at all! There was a drop of blue outside the cartridge, so it's not like it is clogged. Thank you!
Hey @ccardot ,
I understand that you do not get any blue print!
That's really all that you can do and really all I can do you! The print head is probably the issue. Please contact HP phone Support and see what they can do to help.
If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.
HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.
I hope this helps. Have a great day and a wonderful new year!
black ink does not print and alignment fails. I cleaned the printheads through all the levels. The colors print perfectly but black will not print. I have reset the printer, run test pages, but still no black ink and unity trys to align, but fails. The unit is no longer in warranty.
Thank you for your answer!
What I would recommend to do at the moment is to please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.
My K850 printer is not printing cyan. According to the Toolbox of the K850, cartridge series cyan was 75%, and the health of the print head has been fair. The cyan cartridge was beyond its expiration date I replaced it. The new cartridge does not better than the old cartridge print. Before I spend another $40.00 + did someone has something to suggest?
Although the cleaning of the print head has helped a little, it did not help, so I bought a new cyan print head. When I installed the new print head, the printer automatically aligned to the printhead and now cyan works very well. Unfortunately, the alignment process pointed out flaws in magenta and Yellow Printhead. Now everytime that I print anything the printer goes through a continuous systematic alignment printhead to try to correct the magenta and Yellow Printhead, waste of paper and ink, until I cancel all print jobs. New cleaning of the printheads and the contacts did not help. In the end, no matter what is the status of print head in the tool box, replacing the print heads is the only solution that worked.
I put a new ink cartridge in the printer by default printer Hp laserjet 3020, but it prints as if the cartridge is dry.
According to the description of the problem, you cannot print after changing the cartridge for your HP printer. I suggest you to see the steps provided in the below items and see if it helps you to solve the problem.
Note: This article is for HP Deskjet 3520 but steps holds too good for HP Laserjet 3020
Along with this, you can refer to the Manual of HP Laserjet 3020.
Hope that the information provided is useful. Let us know if you have any concerns related to Windows. We will be more than happy to help you.
I installed a new black cartridge HP 74XL and black ink does not print. I checked the ink level, and it shows that the cartridge is full 100%. The old cartridge printed fine until the ink ran out. I'm running on Mac OS X 10.6.8 operating system.
Anyone has an idea on how to solve this problem?
Yes try just remove all the cartridges the printer "lit" > and then pull on the power cord directly from the back of your printer with it > wait 30 seconds > reconnect your printer and wait that it will ask for you to install cartridges.
This should force to align
Maybe you are looking for
While I was using my laptop I received a message that HP was running some sort of program disagnostic and in the end, he asked if I wanted to repair the problems. I declined the offer. However, the next time I turned on the computer, I saw the first
I just reinstall the system to windows 7 ultimate 64 bit and already install the wlan driver and package. "In the Device Manager,"broadcom network adapter wlan"card works very well, but he can't find any available wireless network since ' fn + f8" is
Hello For the second time my Hp laptop motherboard is dead, I brought it to the shop and the technician says the graphics card is fried and now I need to buy a new motherboard. What happened before with another HP laptop, now I have some serious ques
I changed my username and password on windows xp professional and now cannot open a session.
I tried to solve this problem for some time now with no results, I searched online and nothing. all the programs I try to install start and acts like it will install but never finished or shows me the error message. I turned to (UAC) and nothing. tri