HP Officejet 6500 a Plus: HP Officejet 6500 a Plus cannot print in black

Similar Questions

• OfficeJet Pro 6835: Cannot print in black

  On printer 6835, no cartridegs are empty, but cannot print in black.

  Hi @Bill113,

  Welcome to the Forums of HP Support!
   
  I see that you are having print quality problems with your printer HP Officejet Pro 6835. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  I understand the frustration you feel. Looks like the black ink cartridge is dirty, faulty or printhead is clogged.

  Please follow the steps in this guide:

  • Color or black cartridge isn't printing
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.

  If you have completed all the above steps and your product still has a problem, service the product.
  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: http://support.hp.com/us-en/contact-hp
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• My HP 6500 E709A will not print in black.

  My HP Officejet 6500 E709A Series does not print in black. I have put in a new cartridge, made all of the recommended tests, even reset when you unplug the unit for 20 seconds then hold # and 3 and plug it in but it didn't work. Help!

  Unfortunately, all do not have to be fixed, because the black print head w as worn, so I had to get a new one. At least they are cheaper now!

• HP Officejet 6000 E609 does not print in black

  Original title: HP Officejet 6000 E609

  My printer prints contained in the three color cartridges, but do not print black.  Just stopped working.  Printed test page shows color but not black.

  Run the HP cleaning tool, several times if necessary (HP Toolbox)

• OfficeJet 6500 E709a won't print in black

  All,

  Printer operations were normal for the last year, until today.  Printer has stopped printing in black; test document printed in red, yellow and blue, but black only is not the book.

  Had a spare cartridge, tried.  No change.

  Tried the function to "clean the print head" in the Toolbox, and the message is "basic features drivers seem to be missing or nor configured '."

  Next message says "off print driver, click 'next' to install.  I clicked on "next" and get a repeat of the first message "... basic features. ».

  Not tried allows re - install printer but 2 way comm, and the installation wizard would allow me to continue.

  It is on a 64-bit Windows 7 system, more than one year old [just out of warranty...!] and has been flawless so far.

  Any thoughts?

  Thank you very much!

  See if this utility will help question:

  http://support.HP.com/us-en/document/c02762273

• Cannot print in 'Black' in HP Officejet 6500.

  Separated from this thread.

  I have the same problem.  I have a HPofficejet6500 and I changed the black ink.  It prints all the colors on the test page but no black.  I did Diagnostics and could find nothing wrong.  What should I do?

  I chose the test page print and continues to print all colors except black.  Ink printer status displays all the colors OK and full.  I did clean and align the print heads.  Any recommendation or suggestion more to remedy this situation?

  I would contact the support of manufacturers of printer on this issue.

• HP6500A more: HP 6500 a Plus - cannot print/scanning

  I tried to follow all the instructions posted already and still can't print wireless. I recently updated my internet (Uverse). I went through the process of installing the printer. I downloaded the latest version of the driver. When I try to add the printer, it appears to select. Please notify.

  Hi @NJrK,

  Welcome to the HP Support forum.

  I understand that you have a HP Officejet 6500 a Plus e-All-in-One that you are trying to connect wirelessly to your computer Mac OS X 10.10 Yosemite, but the printer is not displayed and therefore can be added. I would like to help with that.

  You mentioned that you have recently updated the update your internet and you joined the printer to your network.

  If you have a double router broadband, make sure it is on the 2.4 GHz band. If your router is set to the 5 GHz band, the printer cannot connect to the network. If your router has a framework joint, using the two bands, that would work too.

  Make sure the router supports "Hello." Hello is what Apple calls its wireless printer Protocol. It may be a setting, (ISP) Internet service provider may have to activate.

  Here is a document that you can use that can help you with this problem - printer not found during Network Driver Setup (OS X).

  Please let me know if that solves the problem, or if you need assistance.

  In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet Pro 8600 Plus exemplary prints with black streaks

  I just bought a HP Officejet Pro 8600 Plus and it seems to work perfectly when printing; However, when I tried to copy something, the copy came out with black streaks that close to unreadable printing and are more dark/concentrate toward the left side of the page.

  How can I solve this problem?

  @Imagehappy, you have the more than 8600 or a different version of the 8600?

  The reason for the question is because I want to give you a link to update the firmware.

  Also, do not forget if you can find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.

  I really appreciate it!

  Thank you!

• 6500 has more: cannot print Surface Pro 3 - a persistent problem that is ALWAYS the case.

  3 surface Pro, Windows 10 (64 bit) put in place. I constantly have problems everytime I try to print documents. Print HP says the wireless network window is not connected, but the printer wireless network Test report HP says it's on - GO. The drivers don't need to be updated on the Surface Pro, according to the HP Support Online, so please - HP should have some kind of awareness of it. Cannot access the HP Print and Scan Doctor - the link does not work. Seriously. It is a basic functionality.

  Currently I have to spend more than an hour trying different ways to get printing to work, sometimes, it will randomly to print a document and return then to not print. It is not a sustainable situation. I avoid the impression of this set-up as far as possible, that this song and dance is always necessary, but sometimes I can't do it otherwise.

  I lost a lot of time on is is no longer viable to use HP printers in my office at home and we...

  Way forward please, or I'll be dumping this HP printer and not come back.

  Hello

  Thank you for using the forum.

  You have installed the HP printing software on your PC? Otherwise, here's the link to download and install the prinrer software. We recommend that you download the full features.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-6500a-e-all-in-one-printer-series-E710/4083974/model/4083870#Z7_3054ICK0K8UDA0AQC11TA930O2

  The wireless test report will indicate if your printer is connected to the network, you will still need to install the software of the printer in order to print. (your current ability to print can be by pilots In-OS)

  The impression and doctor apps can be found on this link:

  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

  Hope that helps!

  Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.

• OfficeJet 4635 or want 5661: printing in black and white, scale to gray, but WITHOUT color cartridge, or dead-dried-up color

  I almost always (more than 100% of the time) print out text B & W, duplex, 2-up.  my old HP PSC 1315 works very well with a drying cartridge, using only black ink color.  but it's send me paper transport problems, carrying across multiple pages and ruin my impression sequence.

  I am considering the 4635 Officejet or all in one Envy 5661.   two of them prints my way, WITHOUT requiring that I have a liquid color cartridge loaded (much less actually need that I use color ink)?

  Thank you

  6551 envy may print as a "single-cartridge" mode with the color (or black) cartridge, completely washed out as described on page 52 of the manual here:

  Use single-cartridge

  Use single-cartridge use the HP ENVY 5660 series with only one cartridge. Mode single-cartridge begins when an ink cartridge is removed from the distribution of ink cartridges. Mode single-cartridge, the printer can copy documents, copy pictures and printing from the computer.

  NOTE: When the HP ENVY 5660 series operating in mode single-cartridge, a message appears on the printer screen. If the message appears and two ink cartridges are installed in the printer, make sure that the piece of plastic tape protection was removed from each ink cartridge. When the Ribbon plastic covers the ink cartridge contacts, the printer cannot detect the cartridge is installed.

  The Officejet 4635 lists similar features on page 77 here user guide.  The Officejet 4635 does not explicitly say that it will copy with only one cartridge, it would be something to check if you choose this model. [In fact, may be a good thing to check with each model - the user guides are sometimes wrong...]

• Cannot print in black on HP 6500 Wireless Office

  The black cartridge will not print on my HP 6500 Wireless Office.  All other cartridges work.  Any idea on how to solve this problem?

  Thank you

  Hi DCACorporate,

  Try the link below.

  http://support.HP.com/us-en/document/c01643376

• My new HP Officejet 7610 large Format cannot print A3

  Hi all

  I just buy and install a large Format HP Officejet from the 7610 and I tried several times to print a sketch of A3 from photoshop. In the preview, all right, I checked the size of A3 paper and all, but printing is a cropped image of the original in the middle of an A3 paper A4.

  I use Photoshop CS6 on a Mac with os x 10.7.5 operating system and I'm really confused.

  That I am I wrong to do so since the preview is ok?

  What else could I do to print in A3 size?

  Hi, in response to my post, I installed the software directly from the disc that came with the printer without the help of the online resource.  Previously, I had simply related that he and it worked for A4.   He now works as well as many other features that had not been installed.

• HP Officejet Pro 8600 N911g cannot print wireless AirPrint or desktop/laptop

  Hello

  My systems are all running Mac OS X 10.8.2 (Mountain Lion). I have a Linksys E4200 configured for 5 GHz Wireless-A and 2.4 GHz Wireless-G. For testing purposes, I have firewall of the router disabled.

  Here's what I CAN do:

  -connect to the Web server for the printer (printer is correctly connected to the wireless network)

  -print using ePrint (printer running mechanically)

  What I can not do:

  -Install the printer in OS X

  -printing of my office/computer systems portable

  -printing of my devices via AirPrint

  I tried the following:

  -reset the network settings on the printer

  -restart the router

  -restart all systems

  Error messages:

  -System preferences print & Scan shows the printer as "near printers: Officejet Pro 8600 [CBE189].

  -in installation "settings until 'Officejet Pro 8600 [CBE189]" configuration of the device... ". "returns with"Unable to communicate with the printer at the moment"and I have to cancel installation

  -When printing using iOS devices, I can choose the printer, but any print job expires.

  Any help would be greatly appreciated!

  Thank you!

  Too bad! Solution found - unplug the power cord, wait 30 seconds, plug it in again. Pop, it works. (So old-school)

• OfficeJet Pro 8600 Premium: Cannot print envelopes in Hallmark Card Studio

  Another question from the user, this problem has been resolved by printing in draft mode, but I find no way in punch software to print the envelope in draft mode.

  The message error is "paper detected does not match the selected type or paper size.  The size of the envelope that is configured is correct.

  After changing the configuration of Word for envelope printing, I was able to print an envelope #10 in Word but am not able to print an envelope #10 in Hallmark - get the same error message I get when I try to print an envelope of size card - paper does not match the format of paper or type selected.

  No, I attribute a different print driver - I didn't feel not comfortable to do that and didn't want to change something that I might have to cancel.

  What I had to work in a satisfactory manner was to select a paper print size preferably 6 x 8 and select that size in the Hallmark Card Studio.  Then, I moved the address information so that it would print where I wanted 6 x 8 rather than the default location on a page.

  I will mark this as resolved issue.

  Thank you for your help.

• HP Officejet 4620 all in one print in black. I want color prints.

  I tried different things and can not get my printer to print in color, only black.

  If cleaning print head prints black only, either your color inks are out or the printhead to the color inks is dead.
  1. check the ink level on the printer, (key to dial, and then ink information) or you can print a "printer status report."
  2. If the ink level is reported OK, then the print head must be replaced.