HP officejet 6500 all-in-one - will not print a worksheet excel in landscape mode

I can print a worddoc in portrait & landscape very well. I can print a worksheet excel in portrait mode, but when I put it in landscape mode, it will print only one or two inches on the left side & is not in landscape format at all. I unintalled and reinstalled my software updates & printing. What can I do to fix this?

Hi sbclady,

I would like to help.  You can answer a few questions?

  1. When you did the re-install, you use a disc or a download from hp.com?
  2. If you print a printer status or self-assessment Test report, can you give me the a.) Product # and B.) Version of the firmware of the printer?
  3. If you shut down your computer (not a reset) and a Hard Reset as described in the following link, is there a change?  Click here
  4. What is the operating system for your computer?

Tags: HP Printers

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