HP Officejet 6500 E709a: Problem scanning from Officejet 6500 E709a iMac 10.7.5

Similar Questions

• HP Officejet Pro 8610: Problems scanning from Adobe to the adf on printer

  
  

  I've updated the software from Adobe, and now it works, except that it analyzes the legal size, which I can fix it.

  Thank you very much for the help.

• OfficeJet 6500 E710n problems scanning with Yosemite

  I have a MacBook Pro of the retina mid 2012 and have used my Officejet 6500 E710n z via Air Print, but now I upgraded from the Mavericks to Yosemite my scan feature is limited to webscan, with very basic features (I can't scan any other method proposed on these forums). My questions are what software may be available for me scan from my MBP or is it possible to use another driver of scan to improve scan options? How can I stop the Officejet make mistakes of permissions on my hard drive? It is time to invest in a different printer (I hope not)

  Here are the steps I took so far;

  I updated the firmware on my Officejet, this was to remove all the drivers of HP; Perhaps my biggest mistake, that I should let sleeping lying, but I wanted to print on custom paper and may now have the opportunity to do so at the expense of the ability to analyze correctly.

  I repaired disk permissions hard so many times (I tried to repeat the steps or other suggestions people made on these forums). On the last two that my MBP doesn't shut down, the screen goes black and the keyboard lights stay lit.

  I checked for software updates via the App Store. I noticed that it seems that HP did not produce software updated for this model of printing or scanning - which does not involve pilots Mavericks should work? In this case how would I be able to try again. Or HP can produce something in time (I feel that I have some knowledge on how to fix things, but always count on step-by-step assistance).

  I feel also very stupid, like reloading eveything in my preferences, printers and scanners, I noticed a standalone scanner, but no printer. I removed it and found my all in one printer instead. Now I'm wondering if this virtual scanner could me the flexibility I want (like so many people, I hate havig things that only half of the work).

  I hope I've offered a representation about what I do for two days and I hope that there is someone who may be able to help.

  Hello CLBMac,

  Welcome to the Forums of HP Support!

  I would like to start by saying that it is a great information post. You mention that the printer is added via AirPrint, if that's the case, AirPrint will only print.

  Since there is no option for you to install all software complete features of HP and drivers, you need to scan using the means of scanning Apple. Here are the different ways that you can scan: scanning in OS X v10.10 Yosemite without HP software.

  You will need to have the printer added as with complete pilot offered by Apple, not the driver AirPrint. In order to you have the most recent software available, install this: HP v3.0 for OS X printer drivers.

  Once installed, please remove the added printer like AirPrint (reset the printing system is an easy way, will also clearly be other printers, as appropriate), and then add the add new printer with the Officejet E710n driver.

  I hope this helps.

• Cannot print or scan from MacBook Pro to Officejet 6500 E709n after Firmware upgrade

  I have-

  MacBook Pro; OS X 10.5.8

  JO HP 6500 E709n: Firmware RBP1FN0935AR connected by Ethernet to my network.

  Also several XP and Vista machines machine.

  I have most of my printing and scanning of MBP.  I've updated the firmware the week last version (above) found under the XP software and drivers for this printer.  I thought more recent firmware is always better.  In any case, after that, I can no longer print or scan from the MBP.  I've uninstalled and reinstalled the software on my MBP 2 times.  And I followed the instructions on this forum for posts with similar problems.

  I can see the printer in the Systerm preferences > Print & Fax.  He is registered and has a green light.  I can navigate to the printer and connect.  I can not state of ink.

  BUT when I run the Setup Wizard, the printer is not listed in the window "select the device".

  When I do 'add devices by IP' and enter the IP, I get a message saying that it could not connect to the printer.

  I can print from my XP and Vista machines.  The XP machine is a virtual machine on VMWare Fusion on my MBP.  So I now transfer that I want to print my XP VM just to print it.  Is NOT IDEAL, but that market.  Hoping to solve this problem.

  1. I try to downgrade the firmware to the previous version.  Is anyway to do this?  How can I get the previous version of firmware?

  2. I would like to know what ports are used to connect to the printer?  If anyone can let me know, I'll see if my MBP has those blocked or not.

  3. If anyone can offer a solution, I would appreciated it.

  OK, I finally found this thing.  What happened was that my wireless connection does not (for reasons unknown at this point) my Mac to connect to the printer.  Even if I can get to the Web page.  Hello may not cross.

  Anyway, on a whim, I disabled the airport and used an ethernet cable to connect to the same switch the 6500 was conducting and reinstalled the software.  And whaddaya know.  I was able to install the printer, then did a scan and printing and a jig around the room.

  I disconnected the cable and turn on the wireless connection, once again, and wouldn't you know, HP Scan Pro can not connect to the 6500.  Is returned to the thread and it works.  Hmmm.

  I am due for an in new wireless access point.  The DLink and my Verizon FIOS Actiontec router sometimes do strange things.

  I'll still give you, PrintDoc, 1 kudo for loans to help.  And the uninstalling of 3 keys; It was new to me.

  I may be the only one who has never fallen on this, but it may be useful to say, do NOT take your connection Wireless for granted.  Always test everything.

  Thank you

• HP Officejet Pro 8600 Premium: Printer leaves black lines during copy and scan from ADF

  I know this question has been asked several times, but whenever I try to copy or scan from the automatic document feeder, it leaves black lines on the copy (with the document on the works of glass like a charm).  I've read through the forums and have tried the advice to unplug the machine and so on, but none of these suggestions work.  Any help would be appreciated.

  Hey @Huskers1,

  Welcome to the HP's Support Forum!

  I see that you have some problems with a line when copying from the document on your Officejet 8600 Premium feeder e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Get a little water and a lint cloth.
  2. Open the left upper part of the printer, where the document since the charger goes into the printer. It should open up as you opened a book.
  3. With your damp cloth wipe the rubber stamp, the rollers in the cover and the casters on the bottom of this section.
  4. Again open the left side of the printer, as you opened a book.
  5. With your damp cloth, wipe the rollers, you will find inside this section.
  6. Close the upper sections of the printer and open the flat section.
  7. With your damp cloth wipe the rollers and the white bar you see on top of the printer
  8. Clean the glass on the left side of the printer.

  Once all the pieces you cleaned dry, please let me know the results. If you remove the line, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8600 e. problem scanning scanning and Capture App Win 8.1

  OfficeJet Pro 8600 e.  New.

  Installed on HP Envy touch 23. Running Windows 8.1.

  Wireless set in place. Fine prints.  Problem is the digitization of the HP scanning and capture the software App 8.1 Win

  With the help of scanning and Capture App I can scan pictures very well.  They come out clear.  Scanning documents in GRAY has several bands/lines in gray on the entire page vertically running.  Scanning COLOR documents are very good.

  Also, if I scan from the printer directly using the touch screen of the printer, the output of scan is fine.

  I did the Scan utility to discover any errors and it show everything.  I think it is a software error.  I'm going to uninstall the HP scanning application, and then reinstall.  So, I'll do the uninstall/reinstall and accountable.

  Also, I would like to know if there is a program of office for scanning?  I prefer to use it instead of the modern HP Scan and capture App.

  Thank you...

  Hi artrum,

  I understand that you have been scanning your Officejet 8600 problems using the program window of scanning and Capture. I will certainly do my best to help you with this!

  What you explained, I think: you're right, it seems that it is only a problem with scanning windows and the Capture program and as you could scan from the front of the printer you certainly have the HP software installed. I want to make is that you use the HP scanning software, where you must run is no longer in question.

  To access the HP scanning software and be able to access it easily from your Office I would like you to follow the steps below:

  1 go to your start screen and just start typing File Explorer. You should be able to open it then to access the files on your computer.

  2 then open Local (c) disc, followed by Program Files (x 86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.

  3. in the bin folder, you should see HPScan. You will want to right click on HPScan and go to send to, and then select Desktop.

  Now, you should see HP Scan on your desktop and be able to open and browse this request.

  Hope this helps, have a nice day!

• OfficeJet Pro 8620: can not scan from my printer on my computer

  Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

  Is there a way to fix this?

  Thank you!

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  Once you have installed the software,

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)
  

  

  Hope that helps.

• My OfficeJet Pro 8600 more returns "not recognized computer" when I scan from desktop computers.

  My 8600 OJPro more has been configured to recognize my Dell computer.  What settings should I on my computer for the printer OfficeJet Pro 8600 more allow scanning from my Dell desktop?

  I would try to run printing HP and doctor Scan first to see if the problem can be solved with this automated tool.  Click here to access the tool.

  Thus, there are measures to check the WIA service:

  (1) type services.msc in the section run or search programs and files

  (2) scroll the WIA: Acquisition of Image Windows service

  (3) to ensure that this service is running.  Click on stop, and then restart to ensure that the service is running properly

  (4) restart the PC to see if WIA will resume functionality

  (5) check the properties (right click on WIA) 2 dependencies are defined

  (6) check to make sure that the remote procedure call (RPC) is running

  (7) check the detection equipment core and make sure that this forum works

  Let me know how it goes.

• Unable to scan from officejet j4680 for Mac OS10.6

  I get an "unknown error" message when I try to scan from officejet j4680 on my Mac (OS 10.6).  I can print, but not an analysis.  Are there simple troubleshooting patches?  Thanks, Gil

  Restart the Mac,

  Apple menu > software update... Install updates

  If it does not perform these steps:

  • Applications
  • Uninstalling HP * warning step below it will remove all THE HP software *.
  • Hold down CTRL and CMD and Option on your keyboard while clicking on uninstall to remove all software
  • Apple menu > System Preferences > print and fax
  • Hold down the CTRL key and click in the white box on the left side.
  • Release CTRL key, and then click Reset printing system
  • Applications > utilities > disk utility
  • Check the permissions of the drive
  • Repair disk permissions,
  • Download the latest software from HP
  • http://FTP.HP.com/pub/softlib/software10/COL30074/MP-74787-1/HP_Installer_Officejet_Full_Group04_10.3.dmg
  • Install and try to start a new search

• Scanning from feeder OfficeJet Pro 8500 has

  I tried to search several times but I can't seem to find anything that addresses this specifically.

  I'm trying to scan multiple pages on my OfficeJet 8500 a on a machine running XP.  I deally I would that they in a single file, but if not possible I can deal with that later.

  However, unlike other scanners XP, I used, there no option to select the tray as the source.  This doesn't seem to work when you try to scan directly from the printer.  Instead, I get a blank image scanned from the glass, and no paper is fed.  Documents (a stack of 9 or more) * are * inserted in the charger as they should be, as much as they are when I copy successfully all the time.

  Please tell me it is possible to do - it seems like a no-brainer.  What I am doing wrong?

  Well, it works now.  Don't know what I did differently, but there you go.

• Cannot scan from HP Officejet G85. Printer detected but no scanner.

  Hello
  I have a HP Officejet G85 all-in-one.  HP offers not only drivers or software downloads with Windows 7 support.  They recommend just plug the printer, let Windows 7 recognize it, and the WIA drivers will be installed for the basic functions.  They suggest scan from paint or Windows Fax and Scan.  However, when I try to either, it says that no scanner is connected.  The G85 is recognized as a printer and print very well.  Is there something I need to do to get Windows to detect the scanner as well?  Is it possible that the scanner WIA driver do not settle?  I tried to unplug and plug back in, but still that the printer is detected.  Thanks for any help.

  He never goes to work better that it did in Vista, unfortunately according to HP, this is an obsolete unit and they do not plan to spend more on it.  If you read: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808543&lc=en&dlc=en&cc=us&product=60399&lang=en scroll down to the section on digitization.

• HP OfficeJet Pro 8710: Scan from the printer to laptop can leave laptop to the printer

  Hi I have problems with the new operating system for sierra on my macbook pro. I can manually scan from my computer to the printer and can print but when I try to scan from the printer, an error message on the printer, that is the counl scan could not be completed, make sure that the computer is connected to the printer and then try again. on the computer, the message is communication Scanner cannot be established make sure your device is turned on check the connection and make sure that your network is working properly if these conditions are correct restart the device and try to scan the image. I just had a llok in HP Utility under the menu fax and scan of the computer is not activated. The message asked me to go to support, but I downloaded the drivers twice and still it will not activate the scan of the computer. What am I missing to make this work.thanks for your help

  Hello

  Scan of the computer can be activated that the current software was conducted before Sierra.

  Software update should be available in the next few weeks to fully support the Sierra, for now just start analysis of your Mac.

  Kind regards

  Shlomi

• HP Officejet Pro 8610: Scan from ADF

  I can't get my ADF to pull documentsfor scan to computer. I loading documents in the ADF. Notification lights 'Loaded Original.' I select "scan to computer". When I hit the scan, it analyzes the glass. No error message, just no attempt ever pull the ADF.

  When I load the same origin in the ADF and press copy, no problem. He shoots. It copies. Fine.

  How can I tell the printer I want to scan my computer of the ADF?

  Note: I was on the phone with HP for more than an hour the other day. I had to turn off the printer, turn it back on, etc. thrice. So, I am not interested in the answer "have you checked if it is plugged. I'm competent enough to understand the irritable version. Thank you.

  Welcome to the HP Forums @LenaZen

  I saw your message not be able to scan from the ADF, however, you can copy the ADF very well.

  Regarding scanning from the ADF, you will need to open the HP software on your computer and check the settings for scanning to scan from the ADF and not the bed of the scanner. Copies are not handled by the software as the scans, it's why you don't have a problem with pulling copies and power by fine with the ADF.

  Here is a guide with additional information for you to see. Click on the link and select "How to scan an original of several page in one file" to see software instructions: Scan of Windows 8 with full functionality software HP for HP Multifunction printers

  I hope this has been of information!

  

• Problem scanning with HP Officejet 5610 all in one

  I have problems with the scanning of documents.

  Computer is Mac OSx Version 10.8.5 operting.

  I use to be able to analyze only the documents that have been placed on the glass and I would press the button "scan" on the printer and the document would scan to my counter top.  I could not scan several pages by feeding in the upper part of the printer.  It was with my old Mac operating system.

  Recently, I had the SW on my MAC update to OSx.  Now I can go into the settings of the printer and scan several pages unless I have a document in the feeder at top of the page.  But I can not put a single item on the glass, then press scan.  I get the error message is 'no scan options.  Refer to the documentation for the device to trobuleshoot.  Press ok. »

  Any help?

  Hi pbeachiii,

  I'm sorry to tell you that HP does not provide driver support of technologies for analysis of your product on the Mavericks.  This solution does not provide support for the scan on the printer button.

  You can ensure the best experience with your product by accepting the Apple software updates so that you have the latest available print and scan drivers.

  Use the Image Capture or preview applications to begin analysis of your Mac.  With one of these applications, you should have the ability to scan from either the glass of the scanner or the document feeder.  You just need to specify the source for analysis as a parameter in the scanning software.

  Hope this helps,

• Problem scanning to hp officejet 7410xi for hp Pavilion dv7t

  I can print correctly, but unable to scan from the printer to laptop?  Printer laptop scan defaults to another older, not used.  How can I configure printer to scan to this laptop?

  Thank you

  You can download the drivers and the software FULL of FEATURES for this laptop.

  Here is a link that will help you with the download.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=en&sw_lang=&product=391202

  Choose your operating system. Then click on drivers, choose software feature complete.

  You get an error message when you try to scan now?