HP officejet 6500 E710n-z: printer is offline

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• OfficeJet 6500 printer E710n-z: Officejet 6500 E710n-z printer is not printing but it says printing doc is printing

  Hp Officejet 6500 printer - E710n - z does not print documents from my PC but will copy the documents placed in the tray of the printer. I set it up as a network printer with a wifi modem in another room. I used the Control Panel, click right in the image of the printer and done research failure, checked the driver (this is the last) and the control panel tells me that the document prints, but nothing happens. I am trying to print with margins of 0.5cms word documents. I tried with 0cm margins and some print and others don't which is the reason why I changed the margins to 0.5cms. I get a warning that the print area is greater than the margin and that some of the document will be lost, but that's okay for me because I am a printing table and you want to cut the paper along the lines of the grid.

  @Marmalade2,

  Looks like it might be a problem with this document, the settings or with Word. Are you able to print from other applications/programs?

  I would like to continue you here: How to troubleshoot printing in Word failures

  I'll watch for your reply.

• OfficeJet 6500 E710n-z - printing wireless problems

  I recently bought a HP OfficeJet 6500 has to work in wireless mode.  I had problems to configure the device.  I have yet to set up the fax, but the scan works, but I can't print from my computer.  I run MS VISTA and I rebooted rebooted several times HP software etc. (printing software not only the remaining 6 software - no option to uninstall for the latter).  The printer can see my wireless router and printer on the PC Kit I can check the cartridge ink levels.  However, I can't print the PC (OK the printer) test pages.  I downloaded various tools on the HP site and got the following message - "missing software!  HP software required to connect to your printer on the network was not found on this computer etc."so it seems to be a matter of communication protocol between the PC and the printer

  I seem to be going round in circles here for any help/advice anyone can offer would be appreciated.

  Thank you in anticipation

  Thank you very much PrintDoc. There are some update on the 6500 has wifi problem;

  1 - to the level of security WPA2 - personal TKIP or AES. The printer can connect to the network, I can ping (192.168.1.104), but I can't print anything. Called HP customer service, then,.

  2 - start > devices and printer > add a printer > add a local printer (don't choose not low a bluetotth wireless,...) > create a new port > standard TCP/IP port > write your IP of the printer and uncheck the query the printer... > Officejet 6500 in the right box and click Hawlett-Packard (not HP) > NEXT (do NOT click on have a disk or something else) > replace the current driver > next > next > do not share this printer > finish

  3 HP support team has informed me that some routers have a problem with this printer. I have a Linksys WAG320N

  I hope this helps some of you...

  ZG

• Printer HP Officejet 6500 E710n-z Assistant

  It does not open for me to check the ink levels for my HP Officejet 6500 E710n-z Printer works fine but the assistant priner.  I can archive them on the printer, but it has other functions in the "Wizard" who I'd like to access.  I uninstalled and reinstalled the printer, but clicking on ' HP Officejet 6500 E710n-z ' on the start / programs / menu HP no longer causes nothing to take.

  Hi HowardMyles,

  Welcome to the HP Forums!

  I understand that you found the error loading C:\ProgramFiles\HP\HPOfficejet 6500 E710n-z\bin\HPStatusBL.dll' could not be found! With your HP Officejet 6500 e710n on Windows XP and I am happy to help you!

  I recommend you go through this post, Re: dll work printer error message stops, by @pcwizard.

  Even if it's for Windows 7, the same steps works on Windows XP!

  I hope it works for you, let me know if you have any additional questions!

• HP Officejet 6500 E710n-z in offline mode

  Hello

  my HP Officejet 6500 E710n-z seems to have disconnected and I can't understand how to print from it through my laptop, which runs on Windows 8. I used to be able to print by connecting over the network to the printer, but the printer started to say that he was disconnected a week or two ago. My laptop is always connected to the network and the printer, but it is always offline. Is this a problem with my laptop or the printer itself?

  Hello
  
  Please use the following advice/instructions to correct:
  
      http://support.HP.com/us-en/document/c02221706
  
  Kind regards.

• . HP Officejet 6500 E710n-z won't print BLACK

  HP Officejet 6500 E710n-z won't print BLACK usining Excel 2007.  I don't think it's a clean printer, but was jump there ' All could have at least a direction for a fix or solution

  Win7 full cartahers printing.

  Thanks for the reply with more information.

  what you did may limit the possible cause. at least we know that this problem is caused by excel, below is a workaround solution that you can try:

  Looking at the 'Print Preview', confirms is the black appear or not.

  More top issue will be useful for further refinement.

  Copy / paste from the old file by excellent:

  1. create a new excel file

  2 paste special

  3 'text' only

  4 repeat the format will help.

• Printer Officejet 6500 E710n-z of printing error problem?

  For the printer HP Officejet 6500 E710n-z all-in-One series

  Linksys - Cisco router wireless

  Operating system: Vista

  Desktop

  When I try to print it just says: error?

  My old router crashed so I replaced it with a new Linksys E2500 (Cisco) Advanced Dual-Band N Router.  I used to use a wired connection to my router to the printer, but it would not connect with the new router.  So I uninstalled the printer and reinstalled as wireless.  The router and the printer, use the same IP address.  I can see the printer & when I go to print anything, it's in the list of printers.  But after clicking OK in the print page, nothing happens & when I check the State printer through the Panel of order status says "error"?

  Any ideas/help would be greatly appreciated...

  Thanks for the reply!  I finally got to work.  I'm not sure of what really was the problem, but I ended up uninstalling twice and then put it back and he finally found.

• Faxing from Mac via Officejet 6500 E710n-z wireless

  Mac running 10.9.4 in wireless network Officejet 6500 E710n-z which is plugged into the phone line.

  Print and scan work wirelessly from the computer as expected.

  Manual 6500 Fax works as expected.

  Attempt to fax from the computer said that parts of the software are missing. Computer trying to find updated drivers updated and fails. Software update is any update available. HP.com said that updates are now obtained from software update.

  Installation procedure on hp.com is for printer only. Mac does not see the printer fax and accordingly will not fax.

  I want the printer fax directly from my Mac as it did during the original installation on OS 10.8.x

  Thanks for any help.

  Hi ErichWetzel.

  Welcome to the HP Forums.

  I see that you have a problem with faxing from your Mac.

  I suggest that you firstreset the printing systemon Mac, and once you have finished download and install theprinter HP v.2.16.1 for OS X drivers.

  The following steps should solve the problem.  If you have additional questions, feel free to write me again.

  See you soon,.

• Why my hp officejet 6500 has more printer take ten minutes to four pages of fax?

  HP Officejet 6500 a Pus E710n-z series

  Windows 7

  Why my hp officejet 6500 has more printer take ten minutes to four pages of fax? No change has been made and no error message. This seems to be an extremely long time for only four pages!

  Firmware has been day t0 then did a hard reset and tested a fax. seems to be faster, but was not a very detailed page. will be able to say when I have more pages to send. If this is no better at this moment, will post back.

• OfficeJet 6500 a Plus: printer shows as a fax machine

  I unplugged my printer about a month ago and when I rebooted and tried to add a printer, it shows just like a fax machine. I've tried different help topics, nothing seems to work.

  Hi @Swissmizz,

  Welcome to the Forums of HP Support!

  I see that your printer of HP Officejet 6500 a more re-won't add to the Mac as a printer, as a fax machine. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you are experiencing. HP doesn't have the full functionality of software and drivers for Mac OS X 10.10. Apple has a software update for the HP Officejet 6500 E710n driver, but it is only the print driver.

  That being said. I recommend reset us the printing system and add new printer using the driver update from Apple.

  Reset the printing system:

  To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do not add your HP Officejet in now.

  Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Once the reset complete, restart the Mac.

  Uninstall the drivers and the software (if installed):

  Please click here to find out how to properly uninstall your printer. Once the site opens, select the drop-down list 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps under two method to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Add device:

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scan and then check if the name of your printer appears in the printer list.

  3. click on the name of your printer, click the sign minus (), then remove the printer.

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected.

  

  6. click Add to add the printer to the list. Do not add the AirPrint driver.

  7. try to print again.

• OfficeJet 6500 E710n-z Airprint

  The OfficeJet 6500 E710n-z supports Apple's Airprint feature.  Printer bought in April 2011.  I have a new iOS4.2.7 running of the iPhone4.  The phone detects the printer and allows me to select it as the printing device.  But when I hit the "print" key, the phone displays crashes and the message "communicating with the printer.  Any suggestions?

  Yes the 6500 a supports AirPrint.  The problem may be in your router.  Is what kind of router?

  Try to restart the printer and the router (pull power plug momentarily).

  I assume that you have enabled Web Services from the front of the printer and have the latest version of the software loaded on the printer?

• OfficeJet 6500 E710n-z: How can I change the printable area

  I use a printer OfficeJet 6500 E710n-z.  In the past, with Microsoft Office 2007 and Publisher 2002 on a Windows Vista operating system, I was able to print publications with a margin of page of 0.125 "around all sides.

  I recently bought a new laptop running Windows 8.1 (64-bit) and upgraded to Microsoft Office & Publisher 2013.  Now my printable area is (landscape)-left margin: 0,587 "for a total width of 9,827".  The top margin remains the same, to 0.125 "for a total height of 8.25".

  I don't think I made any changes to the printer settings.  How to restore the printable region so that it has a margin of 0.125 "around the page?

  Hello @RonJRu,

  Thank you for visiting the Forums from the HP Support! " I see that you want to change your margins toward 0,125", since you upgraded to 8.1 of Windows and Microsoft Office & 2013 the printable region Editor is (landscape) - left margin: 0,587 "for a total width of 9.827 and the top margin is correct.

  When you upgraded to Windows 8.1, you would update the software and drivers for the printer as well?

  I would like to first run you printing HP scanner doctor > www.hp.com/go/tools

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Let me know what the PSDR find, I'll watch for your reply.

• HP Officejet 6500 E710n-z how can I send faxes received

  I have a HP Officejet 6500 E710n-z set up like the wireless. I want to have all incoming faxes saved directly to my PC and not be printed. I can't find all the information on how to do it. There may be information on the DVD that comes with it, but I can't.

  I'm not bad with PC or printer/fax, so guidelines are expected to be fairly easy to follow.

  Any help would be greatly appreciated.

  Hey Dan,

  I know the message says Windows 8, but it should be able to get your program to open correctly.  Download and run the file linked in the thread located here.

  Let me know how it goes.

• OfficeJet 6500 E710n problems scanning with Yosemite

  I have a MacBook Pro of the retina mid 2012 and have used my Officejet 6500 E710n z via Air Print, but now I upgraded from the Mavericks to Yosemite my scan feature is limited to webscan, with very basic features (I can't scan any other method proposed on these forums). My questions are what software may be available for me scan from my MBP or is it possible to use another driver of scan to improve scan options? How can I stop the Officejet make mistakes of permissions on my hard drive? It is time to invest in a different printer (I hope not)

  Here are the steps I took so far;

  I updated the firmware on my Officejet, this was to remove all the drivers of HP; Perhaps my biggest mistake, that I should let sleeping lying, but I wanted to print on custom paper and may now have the opportunity to do so at the expense of the ability to analyze correctly.

  I repaired disk permissions hard so many times (I tried to repeat the steps or other suggestions people made on these forums). On the last two that my MBP doesn't shut down, the screen goes black and the keyboard lights stay lit.

  I checked for software updates via the App Store. I noticed that it seems that HP did not produce software updated for this model of printing or scanning - which does not involve pilots Mavericks should work? In this case how would I be able to try again. Or HP can produce something in time (I feel that I have some knowledge on how to fix things, but always count on step-by-step assistance).

  I feel also very stupid, like reloading eveything in my preferences, printers and scanners, I noticed a standalone scanner, but no printer. I removed it and found my all in one printer instead. Now I'm wondering if this virtual scanner could me the flexibility I want (like so many people, I hate havig things that only half of the work).

  I hope I've offered a representation about what I do for two days and I hope that there is someone who may be able to help.

  Hello CLBMac,

  Welcome to the Forums of HP Support!

  I would like to start by saying that it is a great information post. You mention that the printer is added via AirPrint, if that's the case, AirPrint will only print.

  Since there is no option for you to install all software complete features of HP and drivers, you need to scan using the means of scanning Apple. Here are the different ways that you can scan: scanning in OS X v10.10 Yosemite without HP software.

  You will need to have the printer added as with complete pilot offered by Apple, not the driver AirPrint. In order to you have the most recent software available, install this: HP v3.0 for OS X printer drivers.

  Once installed, please remove the added printer like AirPrint (reset the printing system is an easy way, will also clearly be other printers, as appropriate), and then add the add new printer with the Officejet E710n driver.

  I hope this helps.

• Scan HP: HP Officejet 6500 E710n-z not found

  My printer and fax works fine, but since the time, I can't scan anymore. By clicking on the icon of the Bureau analyzes the message "scanning HP: HP Officejet 6500 E710n-z not found". "." The Wi - Fi connection is ok because the printer works fine.

  If anyone can help?

  TX bonvreno

  Thank you bonvreno,

  Complete the following steps to solve the problem and get rid of multiple entries in Device Manager.

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. The new software - uninstall the printer software Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.