HP Officejet 6600: problem with the printer or ink system

I have a HP Officejet 6600. I replaced the black cartridge with a new HP black ink cartridge. This message keeps poping up, there is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, contact HP. It gives me as two solutions. Solution 1: Reset the product. Turn the product off, and then unplug the power cord. Plug in the power cord and then press the key to activate the product. I've done this three times. Second solution: contact HP support note the error code provided in the email (I looked and it does not give me one) then he says, supported to contact Hp. go to: www.hp.com/support. Needless to say that this message keeps appearing on the screen of the printer and I can't do anything with the printer. Can anyone help with an idea? Please, I beg you.

Hey @popcorn101,

Welcome to the Forums of HP Support!

I understand that you get the error "printer failure: there is a problem with the printer or ink system' on the front panel of your HP Officejet 6600 e-all-in-one printer.". Thanks for the troubleshooting steps that you received before reaching out for support, including. Right now, you have completed all the troubleshooting steps available in your efforts to solve this error in accordance with the document of support here. The failure itself is probably due to a failure of the print head. The print head is the part that the cartridges will fit. It controls the "reading" of the cartridges and put the ink on the page. If the print head does not, then the printing within your product system has failed. In this model of printer print head is a non-replaceable. Therefore, the resolution is a replacement of the entire unit.

I highly recommend at this stage that you contact our Technical Support telephone queue for discover hardware replacement options.

HP technical support are available by clicking on the following link:

Contact HP support

(1) once the page opens, please select the country in which you are located. Then, enter your HP model number on the right.

(2) choose the 'Contact Support' tab at the top and scroll down to the bottom of the page "HP Support - contact" to fill out the form with your details.

(3) Once finished, click on the 'Show the Options' icon in the lower right.

(4) Finally, scroll to the bottom of the page and select 'phone number.' A file number and telephone number will now fill for you.

I wish you good luck going forward with this!

Tags: HP Printers

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