HP Officejet 6700 premium has applications in a stone printing

I have problems printing with HP Officejet 6700 Premium.  My impression always asks on the ground by having "quequed" and I can't seem to remove the item from "quequed" if I try to print my requests.  I tried to shut down my computer and restart it, but my print request is still in status 'stone '.  When I tried to "cancel all documents print", it did not because the article is still in status 'stone' and has not been deleted.  I tried to get out all my caps that were connected to my computer and my printer and restart the computer, and concluded that the question I wanted to be removed from the print job was still in status 'stone' so I couldn't print the next job.  This is not the first time it happened, but I'm frustrated and don't know how to fix the status of 'stone' so I can use the printer to print my requests.

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Hello

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the tasks within this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the documents have been deleted.

Kind regards

DP - K

Tags: HP Printers

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