HP Officejet 6700 Premium: HP Officejet 6700

My printer works ok.

I tried to do a scan of the scanner to the computer and got some messages as to why the scan did not work.

I have then started to make a 'x Printer Failure' message 'there is a problem with the printer or ink system. Turn the printer off, then turn it on. If the problem persists, contact HP.

I changed the cartridge ink black and turned the printer and on a number of times, but now, still get the same message.

Is there something I can do?

Hi @PeterBx,

Thank you for joining the Forums of HP Support!

I see that you are having a "Printer failure" error message on your HP Officejet 6700 Premium e-all-in-one printer.  I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

Due to the nature of this error message, there may be a mechanical failure.

To help you determine the cause, I have listed a few documents that can help.

If you have completed all the above steps and your product still has a problem, service the product.

Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: http://support.hp.com/us-en/contact-hp
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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