HP Officejet 7612 large Format: HP Officejet 7612 Wide Format e-all-in-one is faulty
HP Officejet 7612 Wide Format e-all-in-one is defective. Print function is no longer available, only fax
I got it about 2 months and it was working fine, but now all of a sudden he lost his printing function and instead try to fax? I have even a land line phone, so I do not understand how the printer got confused autonomy. The print option is missing options.
In addition, it seems impossible to take HP for assistance. The last time I tried, a month before, was because my money of £30 back ever happened, I've been hunting for days and no way to contact HP, so finally in desperation, I started trolling the FaceBook page of HP, all of them, several times each day, begging for counseling and that finally worked. Finally, someone contacted me and helped me to solve my problem.
Hi @Terriann1,
Thanks for joining the Forums of HP Support for a solution to your printing problem.
I understand that you use a HP Officejet 7612 Wide Format e-all-in-one printer with a Windows 10 computer and when you try to print, the computer thinks you're trying to fax. I would like to help.
I would start by download and run the HP print and Scan Doctor to check the installed printer software. This tool can diagnose and solve many problems of printing software and printer.
What technical telephone contact HP Support, when you visit the Web site and go to support, you may need to create a case to fill in some blanks before the phone number becomes available. I also found this web page which could have information useful contact for your area - phone help around the world.
Please let me know if that solves the problem, or if you need assistance.
Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.
Thank you!
Tags: HP Printers
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Hi @Aroo
Usually the 0 x 6 * errors point to a carriage jam. Please use the following document to solve the problem; ' A 'carriage Jam' or ' 0X610000F6 "message for HP Officejet 7500 (E910a and E910c) a large Format e-all-in-one printers.
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It seems that your printer is not eligible.
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Click the 'Thumbs Up' on this post.
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Hi hope,
Thank you for answering my questions! Please, try the steps in the following order:
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- Create a new user account. Management of accounts of users and connections (Windows 7).
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Then restart the HP print and Scan Doctor and let me know what happens!
If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!
I hope that these steps don't solve your problem and have a nice day!
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I changed my network SSID & PW but I forgot the password for the printer web page.
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I bought a HP OfficeJet 6500 has more all-in-One CN557A, I want to use with ubuntu 10.04 64 bits as a wireless network printer.
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I installed hplip 3.11.10 and dependencies manually. I did this because the default hplip in ubuntu 10.04 did not recognize the device.
I ran 'hp-check', who gave without errors or warnings:
[email protected]: ~ $ hp-check
HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility worm. 14.3Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes WITHOUT ANY WARRANTY.
It is free software, and you are welcome to distribute
under certain conditions. See the COPY of the file for more details.Note: hp-check can be run in three modes:
1. check mode (-c or - compilation) compilation: use this mode before compiling the
HPLIP provided source tarball (. tar.gz or .run) to determine if the appropriate dependencies
are installed to compile correctly HPLIP.
2. performance check (r or - run) mode: use this mode to determine if a distribution
provided package (.deb, .rpm, etc.) or a supplied HPLIP tarball already built
the appropriate dependencies installed to run successfully.
3. the two and run-compilation mode check (b or - both) (by default): this mode
check the two cases above (the two dependencies of compilation and execution).Save the output in the log file: hp - check.log
During initialization. Please wait...
---------------
| SYSTEM INFO |
---------------Base information system:
78 - Ubuntu Linux 2.6.32 mek-403-jakbo-01-35-generic # SMP kills Sep 11 16:11:24 UTC 2011 x86_64 GNU/LinuxDistribution:
Ubuntu 10.04Checking version of Python...
OK, installed the version 2.6.5Checking for version 4.x PyQt...
OK, version 4.7.2 installed.Checking the CUPS...
Status: Scheduler is running
Version: 1.4.3
error_log is defined at the level: warningChecking the dbus/python-dbus...
dbus daemon is running.
Python-dbus version: 0.83.0------------------------------------
| COMPILATION AND RUNTIME DEPENDENCIES.
------------------------------------Note: to check the dependencies only compilation, run hp - check with the parameter - c (IE, hp-check - c).
Note: to check the dependencies only run time, run hp - check with the parameter-r (IE, hp-check - r).Dependency checking: CUPS - Common Unix Printing System...
OK, found.Dependency checking: CUPS devel - development Common Unix Printing System files...
OK, found.Dependency checking: CUPS image - development for the CUPS image files...
OK, found.Dependency checking: DBus - Message bus system...
OK, found.Dependency checking: gcc - the GNU Project C and C++ compiler...
OK, found.Dependency checking: GhostScript - PostScript and PDF interpreter and preview generator...
OK, found.Dependency checking: libcrypto - OpenSSL cryptographic library...
OK, found.Dependency checking: libjpeg - JPEG library...
OK, found.Dependency checking: libnetsnmp-devel - SNMP networking of development libraries files...
OK, found.Dependency checking: libpthread - POSIX threads library...
OK, found.Dependency checking: libtool - building of the library support services...
OK, found.Dependency checking: libusb - Library USB...
OK, found.Dependency checking: make - GNU make utility to maintain groups of programs...
OK, found.Dependency checking: PIL - Python Imaging Library (mandatory for the commandline scanner with hp-scan)...
OK, found.Dependency checking: PolicyKit - administrative framework...
OK, found.Dependency checking: PyQt 4 DBus - Support of DBus for PyQt4.
OK, found.Verification of dependency: Python-DBus - Python bindings for DBus...
OK, found.Verification of dependency: Python-devel - development Python files...
OK, found.Verification of dependency: Python libnotify - Python bindings for libnotify desktop notifications...
OK, found.Verification of dependency: Python XML libraries...
OK, found.Verification of dependency: Python 2.3 or above - for the fax function...
OK, found.Verification of dependency: Python 2.2 or higher - Python programming language...
OK, found.Dependency checking: Reportlab - library for Python PDF...
OK, found.Dependency checking: SANE - library digitization...
OK, found.Dependency checking: SANE - sweep of development libraries files...
OK, found.Dependency checking: scanimage - Shell program scanning...
OK, found.Dependency checking: xsane - scanner Graphical frontend for SANE...
OK, found.----------------------
| HPLIP INSTALLATION |
----------------------HPLIP currently installed version...
HPLIP 3.11.10 currently installed in ' / usr/share/hplip.Current content of ' / etc/hp/hplip.conf' file:
# hplip.conf. From the hplip.conf.in to configure.[hplip]
version = 3.11.10[directories]
Home = / usr/share/hplip
Run = / var /.
PPD = / usr/share/ppd/HP
ppdbase = / usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon = / usr/share/applications
cupsbackend = / usr/lib/CUPS/backend
cupsfilter = / usr/lib/cups/filter
DRV = / usr/share/cups/drv/hp# Following values are determined to set the time and cannot be changed.
[configure]
network-build = yes
pp-build = no
GUI-build = yes
Scanner-build = yes
Fax-build = yes
dbus-build = yes
cups11-construction = no
doc-build = yes
shadow-build = no
HPIJS-install = no
Foomatic-drv-install = no
Foomatic-ppd-install = no
Foomatic-rip-hplip-install = no
hpcups-install = yes
cups-drv-install = yes
cups-ppd-install = no
internal-tag = 3.11.10
limited build = no
UI-toolkit = qt4
Qt3 = No.
Qt4 = yes
policy-kit = no
HPIJS-only-build = no
Lite-build = no
udev-acl-rules = yes
hpcups-only-build = no
HPIJS-only-build = noCurrent content of ' / var/lib/hp/hplip.state' file:
# hplip.state - runtime HPLIP persistent variables.[plugin]
installed = 0
EULA = 0Current content of ' ~ /.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir =.
device_uri = "hp: / usb/Officejet_6500_E710n-z? serial = CN16F2402Q05JW.[orders]
Scan = / usr/bin/xsane v % SANE_URI %[installation]
version = 3.11.10
Date_Time = 2011-11-16 14:30:35[Settings]
systray_messages = 0
systray_visible = 0[fax]
Email_Address =
voice_phone =[update]
rate = 30
enable = false
Type = 1[survey]
enable = false
device_list =
interval = 5--------------------------
| DISCOVERY USB DEVICES |
--------------------------Device URI scheme
-------------------------------- -------------------------
HP: / usb/Officejet_6500_E710n-z? s HP Officejet 6500 E710n-z
Erial = CN16F2402Q05JW---------------------------------
| THE INSTALLED CUPS PRINT QUEUES.
---------------------------------B-403-271-A4-COLOR2
-------------------
Type: unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-ColorB403-271-A4-BW
--------------
Type: unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BWHP-Officejet-6500-E710n-z-FAX
-----------------------------
Type: printer
The URI of the device: hp: / usb/Officejet_6500_E710n-z? series = CN16F2402Q05JW
PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
Description of PPD: HP Officejet 6500 e710n-z, hpcups 3.11.10
Status of the printer: printer HP-Officejet-6500-E710n-z-FAX is inactive. activated in 2011-11-16 T 01: 00:45 THIS
Communication situation: good----------------------
| SANE CONFIGURATION |
----------------------'hpaio' in ' / etc/sane.d/dll.conf'...
OK, found. SANE backend "hpaio" is properly set up.Check the output of ' scanimage-L '...
device ' hpaio: / usb/Officejet_6500_E710n-z? serial = CN16F2402Q05JW' is an all-in-one HP Officejet_6500_E710n-z---------------------
| THE PYTHON EXTENSIONS.
---------------------Checking the 'cupsext' extension of CUPS...
OK, found.The 'pcardext' Photocard extension checking...
OK, found.Checking extension 'hpmudext' I/O...
OK, found.Checking the 'scanext' extension of healthy MIND scan...
OK, found.-----------------
| CONFIGURATION OF E/S USB |
-----------------Checking the permissions of attached USB printers...
For this device HP 0 x 5412 002:005:
The URI of the device: hp: / usb/Officejet_6500_E710n-z? series = CN16F2402Q05JW
Device node: / dev/bus/usb/002/005
Mode: 0664---------------
| USER GROUPS |
---------------LP ADM dialout cdrom plugdev lpadmin admin sambashare vboxusers
-----------
| SUMMARY |
-----------Without errors or warnings.
Fact.
I then ran "sudo hp-setup", chose the device (which has been detected), has chosen my wireless network, enter the wireless security key. On the results of configuration window, I get two messages:
"Your printer has been correctly configured on the wireless network. You can now unplug the USB cable.
and
"The Ethernet cable is plugged to prevent you to connect to a wireless network. For a wireless connection, remove the cable and try again. (VSA000) »
There is no ethernet cable connected, so I can't remove it. I unplug the USB cable and click on "Finish". What makes the "hp-setup" - beginning of dialogue even more and the printer has not been installed.
In the terminal, I have the following:[email protected]: ~ $ sudo hp-setup
[sudo] password for tjoff:HP Linux Imaging and Printing System (ver. 3.11.10)
Printer/Fax Setup Utility version 9.0Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes WITHOUT ANY WARRANTY.
It is free software, and you are welcome to distribute
under certain conditions. See the COPY of the file for more details.Research on USB bus...
GET/HTTP/1.1 IoMgmt/Adapters
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0GET/IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0GET/IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0GET/IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0error: missing answer key: ' io
rotocols-io
rotocol - dd:dnsserveripaddress - 0'
GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0GET/IoMgmt/Adapters/Wifi0/WifiNetworks/SSID = mVnmXfsu HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0GET /IoMgmt/IoConfig.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset = utf-8
Content-Length: 0I then tried to reconnect the printer usb cable and run "hp-toolbox" and click on "Configuration without wireless/wifi via a USB port. Now, I get the error:
[email protected]: ~ $ hp-toolbox
HP Linux Imaging and Printing System (ver. 3.11.10)
HP worm Device Manager. 15.0Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes WITHOUT ANY WARRANTY.
It is free software, and you are welcome to distribute
under certain conditions. See the COPY of the file for more details.HP Linux Imaging and Printing System (ver. 3.11.10)
WiFi Configuration Utility version 1.1Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes WITHOUT ANY WARRANTY.
It is free software, and you are welcome to distribute
under certain conditions. See the COPY of the file for more details.error: error writing channel
error: an i/o error has occurred. Please check the USB connection to your printer and try again. (I/O device error)Fact.
I do not understand how after this point, and any help is welcome.
A friendly soul on ubuntuforums pointed out, that the wireless configuration is necessary only if the printer is NOT connected to a local area network (W). So everything what I should really do is to configure the printer on the page Administration of CUPS, and it worked. Problem solved. Ridicule me.
-
HP Officejet 7610 Wide Format e-all-in-one does not copy settings B4 paper size option.
I want to copy documents B4, but there only automatic, A4, 4 x 6, 5 x 7 inch, 8 x 10 inch, ledger and A3 paper size. How can I configure to B4 or another paper size? or it will automatically select the paper size according to the documents when I choose the automatic paper size?
So far there is no attempt to HP to fix this, not even an update for any improvement. However, I have something to activate the copy B4. I notice that the printer has check the size of the paper by detecting the right edge of the paper. So, the trick is:
1 adjusts the A3 size paper tray
2. the B4 paper near the right side of the status bar of the places
3 place some items including the flat surface to the left space to control the paper jam avoiding paper movement. -
When I scan the docs come out with several MB in size. I reduced the resolution of 300 DPI to 200 dpi and even smaller, but the docs are still very large. I'm missing something here on the possibility to scan to a more normal size. I also have a HP officejet 8500 which is a bit slower, but if I scan the same docs to 300 it might be 1 meg where the other is 10-12 megs. Can help. I could find no answer on the HP site. Thank you.
Hello DwaineHl
Go to advanced... and put the file to the smallest size. You can refer to the image below.
Also check the output Type. Black and white and grayscale will lower color.
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