HP Officejet 7612 large Format: HP Officejet 7612 Wide Format e-all-in-one is faulty

HP Officejet 7612 Wide Format e-all-in-one is defective. Print function is no longer available, only fax

I got it about 2 months and it was working fine, but now all of a sudden he lost his printing function and instead try to fax? I have even a land line phone, so I do not understand how the printer got confused autonomy. The print option is missing options.

In addition, it seems impossible to take HP for assistance. The last time I tried, a month before, was because my money of £30 back ever happened, I've been hunting for days and no way to contact HP, so finally in desperation, I started trolling the FaceBook page of HP, all of them, several times each day, begging for counseling and that finally worked. Finally, someone contacted me and helped me to solve my problem.

Hi @Terriann1,

Thanks for joining the Forums of HP Support for a solution to your printing problem.

I understand that you use a HP Officejet 7612 Wide Format e-all-in-one printer with a Windows 10 computer and when you try to print, the computer thinks you're trying to fax. I would like to help.

I would start by download and run the HP print and Scan Doctor to check the installed printer software. This tool can diagnose and solve many problems of printing software and printer.

What technical telephone contact HP Support, when you visit the Web site and go to support, you may need to create a case to fill in some blanks before the phone number becomes available. I also found this web page which could have information useful contact for your area - phone help around the world.

Please let me know if that solves the problem, or if you need assistance.

Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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    Run = / var /.
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    Foomatic-rip-hplip-install = no
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    cups-drv-install = yes
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    [installation]
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    --------------------------
    | DISCOVERY USB DEVICES |
    --------------------------

    Device URI scheme
    -------------------------------- -------------------------
    HP: / usb/Officejet_6500_E710n-z? s HP Officejet 6500 E710n-z
    Erial = CN16F2402Q05JW

    ---------------------------------
    | THE INSTALLED CUPS PRINT QUEUES.
    ---------------------------------

    B-403-271-A4-COLOR2
    -------------------
    Type: unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color

    B403-271-A4-BW
    --------------
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    HP-Officejet-6500-E710n-z-FAX
    -----------------------------
    Type: printer
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    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
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    ----------------------
    | SANE CONFIGURATION |
    ----------------------

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    ---------------------
    | THE PYTHON EXTENSIONS.
    ---------------------

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    Checking extension 'hpmudext' I/O...
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    Checking the 'scanext' extension of healthy MIND scan...
    OK, found.

    -----------------
    | CONFIGURATION OF E/S USB |
    -----------------

    Checking the permissions of attached USB printers...

    For this device HP 0 x 5412 002:005:
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    ---------------
    | USER GROUPS |
    ---------------

    LP ADM dialout cdrom plugdev lpadmin admin sambashare vboxusers

    -----------
    | SUMMARY |
    -----------

    Without errors or warnings.

    Fact.

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    error: missing answer key: ' iorotocols-iorotocol - dd:dnsserveripaddress - 0'
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    Content-Type: text/xml; charset = utf-8
    Content-Length: 0

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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes WITHOUT ANY WARRANTY.
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    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes WITHOUT ANY WARRANTY.
    It is free software, and you are welcome to distribute
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