HP Officejet 7612 large Format: Stuck ink cartridge support

I changed my ink to a printer large format HP7612, and now it seems that one jumped back when the truck went all the way to the right and now is stuck. How can I fix?

Hi @wkwood,

@DocCottle will be out until next week, but I thought that I will answer to save you time waiting for an answer.

Here is the document of support for this printer is not turned on - printer does not turn on.

If the 'Transport Jam' document provided by @DocCottle did not help and your printer is still under warranty I would contact HP Technical Support. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection

Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

If the printer is out of warranty, you may be able to get transportation released with a small "MacGyvering", if there is no guarantee to worry about urination.

When you do anything inside the printer that you want to unplug the printer for safety, but you want the trolley in the unlocked position, then turn on the printer and open the cover of the transport area before unplugging the printer.

I realize that with the trolley completely to the right is not easy to see what you're working with, but if you have something flat and long, like a ruler, perhaps there is a way to slide in on the top of the cartridge enough to push toward the bottom of the cartridge that has popped up and pull the hand trolley.

I hope that you are able to get it out.

If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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