HP Officejet 8500 A909g is not recognized by my computer when plugged into the usb port

I received an email from HP recommend I install new software for my Officejet Pro 8500.  I downloaded the software and installed.  The printer was working, but it would not scan. I got an error message telling me to re install the software because the analysis part has not been installed. I have downlaoded software again and installed it. During installation, the mode had to unplug the printer, so I did. (It is connected using the usb cable directly to the back of the computer).  When installation instructions came at a certain time, it told me to plug the printer. I did, but it was not recognized.  I checked the box to install all the software and install the printer later.  Now is back, and the printer is still not recognized by the computer.  Help, please.

Hi Steve_finch,

What operating system you have installed on the computer?

Have you tried a new USB cable or a USB port on the computer?

Tags: HP Printers

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