HP Officejet J3680 all-in-One: Officejet J3680 will install no software for Windows 10

The complete software for the J3680 will not install on my new Acer Windows 10 PC (6 months). I don't have the codes error, but when undo them the installation process continues from referring to Windows 8 and I made sure that the software that I chose was supposed to be for Windows 10. I went through the entire process, including all the trouble shooting process, and yet it will not be installed. 3 hours ago and I'm not impressed. This same machine and software worked fine on my Windows 7 PC.

Hi @rgslondon,

Thank you for joining the HP Forums!

I understand that your software HP Officejet J3680 will not install on Windows 10. And I'm happy to see it for you!

Please, try the steps in this guide, "device installation failed" or "unknown device" message during Installation USB (Windows).

If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

I hope this helps!

Tags: HP Printers

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