HP Officejet J4580 printer error message
I received the following error message: print cartridge problem: [Black]. Refer to device documentation to troubleshoot. I looked online don't see anything that could help. I also removed and replaced the black cartridge... nothing.
Hi trends36
Have you tried cleaning the contacts of the cartridge? See the link below for more details
http://support.HP.com/us-en/document/c01818839
Ciara
Tags: HP Printers
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As OEM HP is responsible for the good operation of the printer and their
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HP Officejet J4580 all-in - One Printer Drivers & Downloads<- set="" to="">->
version of Windows
http://h10025.www1.HP.com/ewfrf/WC/softwareCategory?Product=3645100&LC=en&CC=US&DLC=HP Officejet J4580 all-in - One Printer Support - Troubleshooting
http://h10025.www1.HP.com/ewfrf/WC/product?product=3645100&LC=en&CC=US&DLC=en#.HP support/troubleshooting & drivers
http://welcome.HP.com/country/us/en/support.htmlContact HP
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http://h30434.www3.HP.com/PSG/=============================================
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Add or remove a printer
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http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1Solve printer problems (Vista)
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problemsSolve printer problems (Windows 7)
http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1Open the printer (Windows 7) Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterFind the manufacturer's Web site
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http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-driversI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Hi @mrberad,
Welcome to the Forums of HP Support!
I understand that your printer HP Officejet Pro 8610 is stuck in an error state. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I can see how frustrating, it would be for you. The error you receive is usually related to a general printer error, sometimes leading to a hardware problem.
I take a flashlight and look inside the obstruction.
Use this guide to check obstructions:
I see that you reset the default printer. Have you tried a reset complete semi? I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.
If you have completed all the above steps and your product still has a problem, service the product.
If the printer is buyer's remorse period, you can take that back at the point of sale or contact HP.
Contact HP for service in all countries except Asia-Pacific.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!
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Welcome to the HP community @urpens,
I read your post on how your Officejet J4580 is no longer fax or make copies, and I wanted to respond to try to help you! I would say that these symptoms sound to me like there could be a failure of scan. Please try the steps from the link I posted for you below and then try to copy, fax and scan the image.
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Testify of my answer by hitting the thumbs below and press the button "Accept as Solution" if I helped you reach a solution!
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