HP officejet pro 6830: cannot print in color from my mac (iphoto) to my HP officejet 6830

my mac does not seem with the option when I select print

Hello @themaruffs,

Welcome to the Forums of HP Support!

I understand that you are not able to print in color from your computer Mac OS X 10.6 to your HP Officejet Pro 6830 e-all-in-one printer. Unfortunately, due to the age of your computer Mac your new HP Officejet printer is supported only on the Mac OS X 10.7, 10.8 of Mac OS X, Mac OS X 10.9 and the latest systems of Mac OS X 10.10 operating. Actually there is no HP full feature software downloadable and the driver for this model of printer for the Mac OS X 10.6 Operating System. Therefore, you must use a generic driver to Apple for a printing capability. This generic driver must be the reason why you did not print color options.

To prove that your hardware is working properly please can I print you a standalone print quality Diagnostic Report:

1 load plain white paper on the tray.

2. on the printer Panel, drag the screen to scroll to installationand then tap the Setup icon (). Displays the Setup menu

3. slide the screen to scroll to reports, and then touch reports.

4. press on the report on print quality. The printer prints the report.

If this report print with colors: Problem of compatibility on your computer Mac OS X 10.6 is the pilot of your printing problem. Unfortunately, the only option would be to install and use your printer on a supported operating system

If this report is printed in black and white only: You encounter a hardware problem. Please click here to solve print quality problems.

Please reply to this message with the result of your print quality diagnostic report. I look forward to hear from you!

Tags: HP Printers

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