HP Officejet Pro 6830: do not scan from the adf


I'm trying to scan on my all-in-one printer, but it won't pull the paper down in the adf.

I know that the adf works because it will copy from there, and I try and managed to scan until the thing "original charge" appears on the printer screen.  It is scanning, but the page is not mobile.

Any ideas?


HI @bekf

Open the HP Officejet Pro 6830 software (it is wither appears on your dektopm or under all programs > HP > printer folder).

Click on scan a Document or Photo and check the scan source is defined as "Use (if installed) document feeder", and then click the scan button and check for the difference.

Please let me know of who can help,


Tags: HP Printers

Similar Questions

  • OfficeJet Pro 8620: can not scan from my printer on my computer

    Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

    Is there a way to fix this?

    Thank you!


    Thank you for using the HP forum.

    You can download and install the software COMPLETE features of HP printing for your operating system:


    Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

    How to scan to computer

    Once you have installed the software,

    1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
    2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
    3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)

    Hope that helps.

  • OfficeJet Pro 6830: Printer OfficeJet Pro 6830 how to scan to PDF files

    I bought a HP OfficeJet Pro 6830, and I can't understand how to scan documents from the printer to my computer in PDF format. It analyzes only in JPEG format.

    The documentation I found online says that the PDF option should be present on the touch screen, but are the only options on my printer to scan to the computer, fax scan, scan to e-mail, etc..

    I have 10 windows and a new HP laptop.

    Can anyone help?


    Thanks for your comments.

    The disc that came with the printer may or may not have the support to win 10 OS as the priter was launched before Win 10 is available - where the download URL would be a safer way to get the WIn 10 OS feature MANY software.

    We recommend that you download (save on the hard drive) rather than installing in online it.

    After you install the FULL features software, you will be able to scan in PDF format.

    Hope that helps.

  • HP Officejet Pro 6830: Model documents issued by the intermediary for scanning

    When I insert a document in the toploader, the document is not sucked through for scanning, the scanner scans just a blank document.


    Thank you for using the forum.

    You can download and install the software COMPLETE features of HP printing for your operating system:


    Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

    An example of using the ADF as the source is indicated below:

    Hope that helps.

  • HP Officejet Pro 6830 does not connect to WiFi

    I got the HP Officejet Pro 6830 for 6 to 9 months, it has been great to work wireless any time.  Three nights ago, we had a power outage, now the printer will not connect to the wireless router.  He sees the SSID, but when I enter the password, it says that the password is incorrect.  I use an ARRIS Cable Modem.  Any suggestions?

    Hi @CWoodland ,

    I see that you are having problems with the implementation of the network again for the printer, you receive a message that the password is incorrect. I would really like to be able to help solve this problem.

    I would check the network on the Mac password, to verify that the password is entered.
    How to find the password WEP or WPA key for your wireless network.

    You may need to restore the default settings of the printer, and then try again.

    Go to configuration, network configuration, restore the network settings.

    Then run Wireless screen of the printer configuration wizard again.

    Go to installation, configuration, wireless settings, the Wireless Setup Wizard.

    If you need help, let me know.

    Have a great day!
    Thank you.

  • OfficeJet Pro 6830: Officejet Pro 6830 does not print

    When I send the print job from my laptop to the printer (wirelessly), the screen of the printer say an impression with a symbol of loading, then makes the sound usually makes when printing is completed.

    But nothing comes out, I tried turning then once again, but no idea what to try next.

    I've never had any problems doing this before, have the printer for a few months now without any problems.

    Help, please.



    Hi Amanda,.

    Your printer:

    E-all-in-one printer, HP Officejet Pro 6830 range

    Your software feature complete (the printer program):

    File name: OJ6830_73.exe

    Communicate details

    Exit the: 17 November 2015

    Version 33.1

  • HP officejet pro 6830: will not print in color

    I just bought an officejet pro 6830 e al. in a printer and I can't seem to print in color. I can copy in color by manually typing the colors and all my test prints out ok too. I even tried to clean the print head.  My operating system is a Mac OS X 10.11 El capitan. Can anyone help with this problem.

    @mzacc, welcome in the community of HP,

    I saw your post about how you are unable to print in color, to your Officejet 6830 and I wanted to share my own suggestions with you. See the link and the steps below and judge. You should be able to print in color later.

    • Here are some other suggestions, I have to try the Mac:
    1. Reset the printing system
    2. Restart the Mac.
    3. Download and install the complete driver: e-all-in-one HP Officejet Pro 6830 Printer series full feature software and drivers
    4. In addition, to download this driver: HP v3.1 for OS X printer drivers

    Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!

    Have a nice day

  • HP Officejet Pro 8600: HP Officejet Pro 8600 does not print from Tray1 or tray2 after hardcoding IP


    We recently pre-programmed IP address for this printer and it has now 2 questions:

    1. it will not print from the default tray which is tray 2 (says it's out of paper) that is not

    2. in printing on tray by default, he's trying to print from the Tray1 which is the plateau of the envelope

    It worked fine for 2 years until this IP address change.

    Here's my device settings, who has always worked before the change of IP address:

    Thank you

    Hi @RDVNA and welcome to the Forums of HP!

    I see that you are having problems of selection of bac. I would like to help!

    I have a few steps to get started:

    I would recommend starting with a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    I suggest also download and run the HP print and Scan Doctor.

    Good luck and please let me know the results of your troubleshooting operations.

  • HP Officejet Pro 6830: Unable to communicate with the Scanner

    Printing is fine and just impossible to scan.

    I tried to solve the problem of scanner/copy of the measures:

    1. run a 'HP Print and Scan Doctor' to check

    2. click on 'Scan of difficulty' to identify the error

    3A through the steps with all green ticks, with the exception of the driver with a «!»

    4. with the result, I went and download the latest driver to update the scanner and also did a update system for you ensure that the printer is so far

    5. after the update I still get this message from the scanner "Unable to communicate with the Scanner" and when I press the button of scan/copy the printer only a "ding" sound occurs but nothing is scanning / copy

    Note: I brought the printer 2 months ago and this is the first time that's happened

    Hi @Flash1688,

    Welcome to the HP Forums!

    I see that you are unable to communicate with the Scanner with your HP Officejet Pro 6830 on Windows 8.1. I'm happy to help you!

    If you just try to make a copy with the printer, it works? You see on the screen of the printer error messages? Copy of Documents. Also, if you lift the lid of the scanner during the copy process, you see a light come ON and the scanner bar moving?

    In the meantime, please, try the procedure described in this guide, a message 'no computer found' for HP Officejet 6810 and HP Officejet Pro 6830 e-all-in-one printerand let me know what happens!

    I hope hear from you soon!

    "Please click the Thumbs up icon below to thank me for having responded."

  • OfficeJet Pro 6830: Printer several times in the process of disappearance

    I keep having trouble with my printer. It worked fine for a few weeks, when I first bought, and then it suddenly stopped to record with my mac, despite being connected via USB.

    The first two times, as it happened, I spent a LOT of time searching through your forums, find an answer later. I'm clearly not only the person with similar problems - don't know why you guys can just put up a page on this topic and facilitate the difficulty.

    However, today I find no solutions. I don't have the technical knowledge to make things complicated and I am appauled that HP does not have a call center or lives the Charter for me - I saw the mention of these things, but I can't find where on your website that offers them. Maybe because I'm in Australia. HP has proved to be an extremely bad for making choices.

    Why my printer don't suddenly ceases to be detected? I had an old printer old until I upgraded that NEVER had this problem. Please tell me how to solve this problem. (and band not only help, but stop to happen). I rely on this printer, every day and every time it disappears, I lose a lot of time trying to get connected again.

    Hi @NaomiC,

    Welcome to the HP Forums!

    I noticed that your printer HP Officejet Pro 6830 maintains endangered, on Mac OS X 10.10 Yosemite. I'm happy to discuss this issue for you!

    A few questions for you:

    • When the printer breaks off communication with the Mac, you are still able to make copies, using the glass of the scanner of the printer? Copy of Documents.
    • Have you tried to connect the printer USB cable other ports on the Mac?
    • Have you tried another USB printer cable?

    In the meantime, please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know what happens!

    Hope this guide helps and hope to hear from you soon!

    If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  • 8710: 8710 double scan from the ADF

    Please help me understand if the HP OfficeJet Pro 8710 supports the double scanning from the document feeder. In http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-4026ENUC.pdf , is the line: "breeze through with double scanning multipage documents and an automatic C1900 of 50 pages (a single pass double scan 8730/40 models).  How is - a scan a stack of documents recto / verso on a 8710?

    For comparison, consider how the 6700 manages.   (A) on the computer, open "Scan HP."  (B) select "ADF." (C) place a check next to "Scan both sides (duplex).»  (D) place up to 20 originals in the document feeder.  (E) click on "search". (The ADF feeds the originals in the scanner.  On the computer, a pop-up scanning HP says: "prepare to analyze the other pages of your two-sided document.  To analyze the other side of pages 1. Remove the pages from the output tray.  Do not change the order of the pages.  2. without turning the pages at the wire, turn and place them in the document feeder according to the landmarks of placement on the device. 3. click OK when you are ready. ") F) after placing the originals rotated in the document feeder, click on 'OK '. (The HP scanning software stores the scan on your computer.)


    The technical data sheet information in small print:

    3 the single pass 50 sheets, ADF automatic duplex is available with only models 8730 and 8740. 8710 and 8720 models have an ADF 50 sheets of double mechanical

    While scanning two-sided "single pass" is not available on the 8710, it should provide an automatic duplex scanning.  The leaves should go through the printer, print one side, flip and scan the second side.


    All-in-one printer, HP OfficeJet Pro 8710 range

    Full software features:

  • HP Officejet Pro 6830: HP Officejet Pro 6830 do not copy of an A4 page

    Task: photocopy of an A4 page

    Tempted methods: (1) through manual feed (original placed on the glass); (2) via the power supply module

    Results: the majority of the page is printed, but a few centimeters down the original page are MISSING in print.

    When I ask the 6830 Officejet Pro to scan to the computer, I see the whole A4 page (I have the size "Scan" the value "Sweep entire area").

    The machine does not seem to sweep the entire area when the copy is requested.

    Help, please!


    Thank you for using the HP forum.

    You can set the size of the paper like A4 printer?

    1. just to pull and push the bottom of the bin to paper.

    2. There will be a prompt asking "have you changed the paper?"

    3. Select 'Edit' and make sure that the format of A4 paper.

    4. try to copy again.

    Hope that helps.

  • HP Officejet Pro 8600 Plus stopped Scan of the computer... Said the computer could not be found. Help!


    I've been enjoying our HP Officejet Pro 8600 more MFP for a year now.

    Analysis of the it function on our machine no longer works. It indicates that the computer cannot be found. I used this feature all the time in the past.

    I can acquire a scan from an application, like Photoshop and I can scan to a removal storage device, but I can't use the computer Scan, and I really liked this feature!

    A few days ago, our computer has been infected by a virus. A Norton agent could succeed in eliminating it. Do you think this could have disabled the feature computer scanning?

    How can I get the MFP to recognize my computer again? I've looked up and down and impossible to find the solution for this.

    Thanks for any help you can provide!

    (With the help of a HP PC with Windows 7 64-bit)

    This solution fixed my problem:


    Thank you very much!!

  • HP officejet pro 8600 does not scan

    I have been using offijet pro all-in-one for 1 year and a half and recently I started having problems when scanner before that this was not a problem.

    2 months ago, the printer has not left me more scan to the computer using its features touch screen, for example, I used to which copy of computer on the screen of the printer and it used to work. All of a sudden I started to get the message across "to scan to a computer make sure that the feature is enabled." Open the HP software... »

    Then, I found a solution to this by clicking on the scan of my laptop, for example, I found the hp icon scan and the window would come and I could scan.

    Two days ago I went to try to scan and when I click on the HP SCAN icon on my laptop it simply does not come to the top! as if I'm not clicking on it. I also tried to scan by clicking on the icon of the hp software where he gives you access to change the settings, get ink levels etc... but the same things happens, it opens!

    Within these 2 days for a reason any after click on scan HP several times and restarted the laptop, but sometimes it worked most of the time it didn't. For example today I failed to get to only Scan not even once.

    My laptop is hp compaq 6730 s.


    Thank you for your help, much appreciated. Somehow after a month it suddenly starts working again. However looking back, this week I just uninstalled the HP UPDATE and installed a new. I think it was the thing that solved the problem.

  • OfficeJet Pro 6830: Can not download drivers

    I can't downloading the Windows 7 drivers for my new 6830 Pro of OfficeJet. I get as far as "HP is compile your results.» It could take up to 3 minutes, depending on the speed of your computer and connection. Thank you for your patience. "He's been on this page for 2 hours! Help? How can I download the driver?

    Thanks, but I just installed from the CD provided and done an update using the software.

Maybe you are looking for