HP Officejet Pro 6830: Get the printer and the message "the printer into an error state" will not be printed

Just received this printer refurbished HP 2 weeks ago to replace the one who had a problem with printhead.  Printing worked initially, but now I get the message "the printer into an error state" when I try to print.  The screen at the front of the printer automatically turns off as well, as he is extinguished.

Hi @M45,

Thank you for joining the Forums of HP Support!

I see that you are unable to print because the printer is in an error state. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I would like to do a hard reset to see if that will solve the problem.

  1. Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  2. Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  3. Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector).

If there's an error message displayed in the menu on the front panel, before the display of the printer turns off?

Please download and run the print and Scan of the doctor, it will be probably diagnose and fix the problem you are experiencing.

  • What were the results when you ran the printing and scanning doctor (she print or scan, error messages)?
  • Click here to update the firmware of the printer with a USB connection.

If you have completed all the above steps and your product still has a problem, service the product.

Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: http://support.hp.com/us-en/contact-hp
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.

I hope this helps. Please respond if you have any questions. I wish you a nice day!

Tags: HP Printers

Similar Questions

  • HP Officejet Pro 6830: Get the "" run DLL"message after uninstalling printer HP 6830

    I uninstalled all the software for HP 6830 after the withdrawal of this printer.  When I connect my computer, I get a message titled "" run DLL' 'There was a problem starting C:\Program HP HP Officejet Pro 6830\bin\HP status BL.dll'.  How can I stop this message to come whenever I start my computer?

    Hello

    Browse files for %appdata%\Microsoft\Windows\Start Menu\Programs\Startup Explorer

    Delete the HP Monitor alert ink shortcut.

    Now restart your PC and make sure that the error no longer appears.

    Shlomi

  • OfficeJet Pro 6830: REPLACEMENT status print Officejet Pro 6830 says no Ink/toner

    Received a replacement Officejet Pro 6830 due to print head problem - new printer will print live but will not print a Microsoft Word document: status says no toner/ink.  Any ideas?

    Hello

    Please download and run the HP print and Scan Doctor www.hp.com/go/tools

  • When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

    When you try to scan a document on HP Officejet Pro 8500 get the message 'Insert MEMORY' or 'no scan options '.

    Original title: I scan a Document

    Hi Robert,.

    The instructions in the article are valid for the model of your scanner. Click the plus sign next to your operating system for more information.

    http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02450835&cc=us&DLC=en&LC=en&JumpID=reg_r1002_usen_c-001_title_r0001#N6626

    If the problem persists please post the request on the HP support for additional support:

    http://WWW8.HP.com/us/en/support.html

    Please follow these recommended steps and post if you still experience the problem. I will be happy to provide you with additional options.

  • HP Officejet Pro 6830: NEW HP PRINTER only IS NOT supported with the current El captain on Apple Mac software

    Hi have just purchsed the HP officejet Pro 6830 and the course of development in place, is that the current operating system (Mac El Captain) does not support this printer. FRUSTRATING! Suggestions that I can download other software that will support the printer or do I have to return it and get another printer?

    Hello!

    Try the printer driver called HP v3.1 for Apple's OS X printer drivers.

    You can download it here: https://support.apple.com/kb/DL907?locale=en_US

    Let me know if this helped.

  • HP OfficeJet Pro 6830 constantly go 'offline' and cannot print

    Hello world.

    I love my HP OfficeJet Pro 6830. It does everything I need a printer / scanner but it is one of the aspects that are really starting to annoy me and my family (i.e. my WIFE!) - he continues to go 'Offline '.

    I understand perfectly that it needs/desires to go to save mode, when I'm not using it or have not used for some time, but for now, every time I have seem to need to use it (after I have not used for some time) of energy, it is listed as 'offline' and the only way I can print is stepping on him , turn off, turn it back on, wait a while so it connects to my WiFi network and then have another go. Then it works... and prints the other five copies of the document that my eager family tried to print!

    "HP print and Scan Doctor" said he of just nothing wrong and just suggest just uninstall and reinstall. I already tried and it changed nothing. Same problem with Windows 7 and 8.1. It will print a page of 'internal' test, but not via Windows test page.

    I also tried to restart the spoler and checked the 'File and Printer sharing' settings, the firewall settings and looked at the network discovery and run various windows troubleshooting tools without result. Nothing works, but the HP Officejet Pro 6830 software can see / communicate with him! It's so frustrating.

    Someone at - it ideas? This really, REALLY boring. Thanks in advance to anyone who donated their time to help me.

    Regards,

    Steve.

    Steve take a look at this link posted by JonW.

  • OfficeJet pro 6830: display the date at the bottom of page

    OfficeJet pro 6830 bought a couple of days. I noticed that when you print, it does not show the name of the site, or the date at the bottom of the page. Is it possible to get the printer to display the name of the site and the date at the bottom of the page?

    Thank you

    Hello

    As mentioned above. I use Firefox why the screenshot for Firefox and IE is very similar. Click the icon for the printer (or Ctrl + P) you marine the followwing screen:

    Kind regards.

  • OfficeJet Pro 6830: Can't print multiple copies with my new 6830 Pro of Officejet

    I installed my 6830 and have updated the drivers.  It is on my home wifi network and works well.   All functions work perfectly, but when I try to print multiple copies by selecting the number of copies in the print dialog in Adobe Reader, MS Word and MS Excel, all I get is a copy no matter how much I said.  (This is probably true of other software, too, but these are the only ones I've tried so far).  This makes print multiple copies very tedious.

    Why it won't print multiple copies, and how to fix it?

    Welcome to the HP community @JoetheGOM ,

    I read your post about how you cannot print multiple copies of your Mac 10.7, running to your Officejet 6830. I have some suggestions for you below!

    Try these steps in order:

    1. Reset the printing system
    2. Repair disk permissions
    3. Restart the Mac.
    4. Install the complete driver here: HP Officejet Pro 6830 e-all-in-one printer
    5. Repeat your impressions.

    If you cannot always make several copies, try posting this question in Apple Support communities.

    Have a great Monday

  • HP Officejet Pro 6830: HP Officejet Pro 6830 fails to print color

    My HP Officejet Pro 6830 stopped printing in color.  All cartridges are new HP cartridges.  I took all those out and reinstalled them but even that prints black.  I have done a clean print head and alignment but still only prints black.  I went online and downloaded all of the software for this printer and still only black print.  Any ideas how to solve this problem?

    I have another 3 months on my warranty.

    I called HP Printer Support nd everything I had to do was go through all 3 levels of print head cleaning.  Now my HP Officejet Pro 6830 print in all colors.

  • HP Officejet Pro 6830, model 6: print head problems

    Have an Officejet Pro 6830, model 6835.  Error message received saying this printer had print head problem.  Also the error code oxc19a0020.  Troubleshoot-carried out every day to solve the problem without success.  Reset, change cartridges, activated and deactivated (including source) and nothing has worked.  Bought on 23/04/15.  Only three months old.  Help!

    Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.

    Can you please let me know how you go?

    Thank you

    Ciara

  • OfficeJet Pro 6830: Sounds of printer

    My printer makes a ringing sound when a print job is completed.  I want to turn it off but cannot figure out how.  It is certainly not my computer printer.  Sound is disabled on my laptop.

    Hello @Cwalts,

    Welcome to the Forum from HP Support.

    I am familiar with the chime you are referring in your HP Officejet Pro 6830 e-all-in-one printer.  I would like to help.

    You can set the right of the front panel of the printer settings:

    • Contact preference
    • Select the Volume of the sound effects
    • Mute button

    Let me know if this helps you to silence the chime. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

    Thanks for posting in the Forum from HP Support.  Have a great day!

  • OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

    Whenever I have print using my USB connected 8615 Pro, the printer prints , but it is different because I still have the error message firt my computer cannot communicate with the printer. Everything is up-to-date. When you ran the scan & print Dr, there is no update, he contacted the printer (which took less than 10 minutes), then I clicked on the print correction tab. After all a late minute two or so, I got the unable to communicate the message BUT it printed the page test OK after 30 seconds to a minute. Any suggestions?

    Hey @C_Wolf,

    Welcome to the Forums of HP Support!

    I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

    To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

    1. Remove the USB cable to the back of the printer.
    2. Close any programs you have open.
    3. Click on start and open devices and printers.
    4. Right-click on any icon of your printer listed.
    5. Click on remove the instrument.
    6. Repeat for any other icon of your printer listed.
    7. Connect the USB cable.

    Please let me know the results after following the above. If you are able to print quickly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  • OfficeJet Pro 8610: Get the Permission of HPeprint or security problem error

    I used printing wireless for several months successfully to print from my work computer, but am now able to print to the e-mail address provided.

    The error reads 'your message was not delivered because of a permission or a security problem.  It may have been rejected by a moderatory, the address can only accept email from certain senders, or another restriction to prevent any delivery.

    The Organization rejected your message: hpeprint.com. »

    I've reconfigured my printer to my router.  Any suggestions?

    Hey @LoreeW,

    Welcome to the Forum from HP Support. I hope you enjoy your experience here.

    I understand that you have a few problems with ePrint using your HP Officejet Pro 8610 e-all-in-one printer.  I want to help you with this.

    I recommend that you first check your printer to verify its intact ePrint connection:

    • Touch the icon (webservices)
    • If you see an address @hpeprint.com, I recommend that you try to send a test ePrint from a different email domain than what you use on your work computer.  If it prints correctly, we can rule out your printer as being a factor in this particular issue.  If your printer's Web services is enabled is more, re - enable.  Any problem would occur with this, click here to access another relevant post I created.  Scroll to my suggestion re: setting a manual DNS as this tends to help by allowing the webservices where fail the normal steps.

    If you were able to send your printer work ePrint of any e-mail domain other than the one you use at work, read on.  Click here to see an HP ePrint article that focuses on the various factors that can contribute jobs ePrint not printing not.  Note that some areas of corporate email may become incompatible with ePrint due to the presence of a digital signature in the outgoing message template.  EPrint jobs you send work meet these criteria?

    Please let me know the result of your troubleshooting by responding to this post.  Thanks again for reaching out in the Forums - we are always happy to help you.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below.

    Have a great day!

  • HP OFFICEJET PRO 6830 isn't printing

    My HP6830 will not print.  There is no error message. I checked for the latest drivers and software and there is no. I was able to print a test page for the printer and the computer seem to be communicating.  The ink tank is low, but no message will appear.   I have reboted the printer several times.  I use Chrome and I touched in general printing or NDRC/P icon and it prints.  Now, nothing happens. It's happened several times, but I managed to solve using HP but nothing is solving the current problem.

    Hi @SteveJ2,

    Welcome to the Forums of HP Support!
  • Get the GPS location API error - provider is not available

    Hello

    I am trying to access the information of location using Android location API (via LocationManager.GPS_PROVIDER), but without success. I get error "provider not available."

    AndroidManifest.xml has lines related to the relevant permissions:


    But I do not get prompt the same security to grant these permissions to my request.

    OS version 2.0.0.3894

    Build 73070

    Thank you.

    I solved this problem by restarting and place the device near a window.

    What I was wondering now is why Android player never asked security permission to access the location of the GPS. What is a function of development?

Maybe you are looking for