HP Officejet Pro 6830: HP Officejet Pro 6830 @hpeprint address not printing

I just added my new HP Officejet Pro 6830 to my home network.  The printer is set up for my network with a Wi - Fi connection.  All updated software has been installed.  My operating system is Windows 10 (64-bit).

When directly connected to my network, printing and scanning to my laptop, android or iPad works very well.

However, when I'm away from my home network, I am remotely sends print jobs to my address [email protected] which is related to this printer with no result.  No error, no engravings, nothing.  I tried emailing my android phone, my iPad, even your laptop via Web site from my e-mail.  Nothing.

Because the printer works well when I'm inside my network, is there something I have to during installation?  Do I need to make changes in my configurations?

Any help is greatly appreciated.

Hey @CTFaninNJ,

I see that you encounter some problems with the help of ePrint to print from your mobile devices on your Officejet 6830 e-all-in-one printer. I can help you with that.

Here's what we will do:

  1. Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.
  4. On the printer, click web services icon in the lower left corner of the display screen.
  5. Compare the address of the ePrint printer to the ePrint address as it appears on the app. If it is different, you must change the address ePrint in the application on the device.
  6. Try to send a document ePrint by sending an email.

Please let me know if this allows you to ePrint or if you have other questions. If not, have a great weekend!

If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.

Tags: HP Printers

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