HP Officejet Pro 6830: HP Solution Center

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• OfficeJet Pro L7780: HP Solution Center

  I see I'm not the only one having this problem since the day of security Windows on Janualy 4, 2016. I executed issued alerts here to support.
  Basically what happens is that I can open the Solution Center, but when I try to open either Photo or Document scan I get a gray pop saying "The HP Imaging Device was not Found" it tells you so what do I do, but all of these steps have failed.

  I noticed something is in the Device Manager, devices for imaging and printers, Officejet Pro L7700 under events, I also have this message.
  Devies Imaging ' device USB\VID_03F0 & PID_2312 & MI_00\6 & 36fd2d51 & one & 0000 also requires installation. »
  Printers 'device USBPRINT\HPOfficejet_Pro_L7700\7 & 30237294 & 1 & USB001 requires installation."

  I'm a complete novice, but for me the finger seems to be pointing to my USB drivers or control. Anyone have any ideas?

  Perhaps I should mention the printer works fine

  Thank you.

  Hi @Knocklong44,

  Welcome to the HP Forums!

  I noticed that you are unable to access certain features of your HP, with your HP Officejet pro L7780 printer solution Center. I'm happy to help with this problem!

  Please, try the following steps:

  • Uninstall the software. Uninstalling the printer software.
  • Unplug the printer USB cable.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of user accounts and connections (Windows 10).
  • Reinstall using the printer HP install wizard for Windows. (Expect that the software will ask you to connect the printer USB cable.)

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope these steps help!

• How are added to the HP Officejet Pro 8600 printing solution Center

  The center of printing solutions shows my Photosmart C5580.  No idea how to add an OfficeJet Pro 8600?

  Shlomi Hi and thanks for a quick response.

  I had hoped to add 8600 Solution Center as an HP upgrade / download link in the menu Wizard printer you mention using the icon, re - set the default printer for the "8600 Fax.

  He also changed the list of this menu screen to be only four: HP printer Asst (but does nothing when a click), Set Prefs, see what printing and the printer to customize.

  Previous menu, as you no doubt refers, had several printer features that included all submenu links functions, I used (including to scan a doc, preferences, etc.).  Frustrating...

  After uninstalling and reinstalling, tweaking, etc, I always have this quick menu by clicking on the icon of tune.  I have tried different methods of scanning as the right click on the printer in Control Panel devices, but the scanning from which lead to a horrible list of basic functions, a confusing list of formats, etc.

  Finally, I did a scan in the screen menu of the printer who made a point "scan" in the Start Menu, I right click it to pin that on the Start Menu, then created a new shortcut on the desktop with the path to him... and now the icon / printer works to get the menu scanning.  Phew!

  About the loss of the Solution Center is regrettable.  Very handy tool to do the various tasks and the refinements of a scanned document that do not exist in the limited functions / buttons on the 8600 scan menu results.

  At the same time and while I'm... To the laserjet subject large workhorse of HP LJet 1320, several other positions and all forums have problems loss of functionality after passage from XP to Win7.  I finally got all but one device works (PCL6/5th, printing on both sides, etc.), but the pilot is only 600 dpi quality close to the project, instead of the prior 1200 dpi (especially good for forms, thin fonts, etc..).  Which is just a discharge on the technology and support for the products that brought me as a customer to use HP in the first place.

  Thanks again for your reply and your suggestions.  Ready to try anything to solve the so-called reliable downloads / upgrades.

  Best regards...

• HP Officejet Pro 7555: HP Solution Center

  I'm trying to find a download for the HP for my HP Officejet Pro 7555 Solution Center, if I can do scanning.  Any help would be appreciated.    I downloaded a file from the HP customer service, but when it goes to install, it says that it is newer dated system files and stops the installation.  Thank you

  Hi @kcantrelle,

  I see that you are trying to download and install the Solution Center. You download a complete software for the printer, or have you found something online for the center of solutions specifically?

  I suggest using HP printer Installation Wizard to get the full feature software and driver that includes the center of solutions. If please download and run the Installation Wizard for Windows HP printer and let me know if this allows you to install.

  The HP printer for window installation wizard was created to help Windows 7, Windows 8, and users Windows 8.1 download and install the latest and most appropriate HP software solution for their HP printer.

  I hope this helps.

• OfficeJet Pro 8500 photo Solution Center scanning problem

  Hi, first post.

  My Officejet Pro 8500 a909a works very well, except for a strange question. Using HP Solution Center software, I can scan documents and fax very well. But, when I try to scan a photo, it ignores the analysis and the image displayed in the Panel that opens. But it is 'frozen' and I can't do anything like save, edit, print, etc. However, I discovered that if I click on the only function that works, the help button at the bottom right, the popup help screen. I select one of the choices on the left side and voila, the Solution of the center of the screen comes alive and is fully functional. In this case no matter what settings I use (resolution, etc.).

  I tried Support cat HP a couple of times, but not yet a solution. I am currently waiting for another agent in the Chat.

  Everyone has faced something like this, or someone would try to solve the puzzle?

  Thank you

  Ray K.

  Well, I tried a search and found a solution here: http://h30434.www3.hp.com/psg/board/message?board.id=Software&message.id=1876&query.id=225242#M1876

  Not perfect, because I need larger font size, but it does not work.

  Thank you

  Ray K.

  Message edited by RayK on 25/05/2009 22:58

• OfficeJet Pro L7590: HP Solution Center

  My Solution Center App has stopped working.  I have spent at the software downloads and reloaded all software but when I click on the app it blinks and does nothing.  I went to the analysis of test and the scanner works fine like the printer, it's just the application of the Solution Center, which is not work and allow me to choose a scan job.  Someone at - it an idea?

  Hello

  Please check your history of updates of Windows 10 and remove/uninstall kb3132372

  Note: Microsoft is working with Adobe now:

  https://support.Microsoft.com/en-us/KB/3132372
      
  To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.

  Kind regards.

• HP Officejet Pro 8000: HP Solution Center

  After the update of Windows of the 29/12/2015 (Microsoft Windows KB3132372) was installed, I encountered problems with the HP Solution Center (I tried to open it and it would immediately crash when he tried to open).  I uninstalled later (just the center of Solution, NO drivers or anything else, so my printer HP can still work).  I then uninstalled the update of windows above.  Now, HOW can I reinstall the HP Solution Center (given that the uninstallation of the update of windows should allow open)?

  Hello

  Download and follow the installation complete client software feature of your printer and select Add additional software, follow the software selection and check the HP Solution Center application to reinstall.

  You can download the software FRO the link below if you don't knonger have the installer saved on your PC:

  http://ftp.HP.com/pub/softlib/software12/COL31310/bi-109426-3/OJ_SF_P8000_A809_Full_Win_WW_140_408-4.exe

  In addition, I suggest KB3132372 hidding for now, otherwise it will be reinstalled shortly:

  https://support.Microsoft.com/en-us/KB/3073930

• OfficeJet Pro 6830: Printer several times in the process of disappearance

  I keep having trouble with my printer. It worked fine for a few weeks, when I first bought, and then it suddenly stopped to record with my mac, despite being connected via USB.

  The first two times, as it happened, I spent a LOT of time searching through your forums, find an answer later. I'm clearly not only the person with similar problems - don't know why you guys can just put up a page on this topic and facilitate the difficulty.

  However, today I find no solutions. I don't have the technical knowledge to make things complicated and I am appauled that HP does not have a call center or lives the Charter for me - I saw the mention of these things, but I can't find where on your website that offers them. Maybe because I'm in Australia. HP has proved to be an extremely bad for making choices.

  Why my printer don't suddenly ceases to be detected? I had an old printer old until I upgraded that NEVER had this problem. Please tell me how to solve this problem. (and band not only help, but stop to happen). I rely on this printer, every day and every time it disappears, I lose a lot of time trying to get connected again.

  Hi @NaomiC,

  Welcome to the HP Forums!

  I noticed that your printer HP Officejet Pro 6830 maintains endangered, on Mac OS X 10.10 Yosemite. I'm happy to discuss this issue for you!

  A few questions for you:

  • When the printer breaks off communication with the Mac, you are still able to make copies, using the glass of the scanner of the printer? Copy of Documents.
  • Have you tried to connect the printer USB cable other ports on the Mac?
  • Have you tried another USB printer cable?

  In the meantime, please, try the procedure described in this guide, "printer offline" or "printer not responding" Message (OS X)and let me know what happens!

  Hope this guide helps and hope to hear from you soon!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• Printer HP Officejet Pro 6830: OS 10.6.8 and Officejet Pro 6830

  I just bought a HP all-in-one Officejet 6830 Pro printer, fax, scanner, copier.  I connected it to my laptop, a MacBook Pro OS 10.6.8.  It copy in color, but it will not print from a file in color.  He apparently correctly scan in color, but not to print the scanned in color.  How to print in color?  I can't upgrade my system because I will not be able to access critical software.  What recourse do I have?  When I bought it was incompatible with some operating systems, there is no warning!

  Hey @cshein,

  Welcome to the Forum from HP Support.

  I understand that you encounter an incompatibility between your old version of Mac OS and your new HP Officejet Pro 6830 e-all-in-one printer.  I would like to help.  I can certainly sympathize with you on this one - even if your Mac is not old in real terms, Snow Leopard not blessed with a specific driver for your printer.  I have a workaround that you can try:

  The steps I posted in another thread here suggest using the generic PCL driver for the Mac.  This thread is about a former printer used with Yosemite, this article indicates that the similarities between the latest version of Mac and Snow Leopard are close enough to my advice work with your devices.  Let me know if this approach to configuration works and allows you to print in color.

  Note that the generic PCL printer driver probably won't make you analyze the features of the computer.  If you want to scan without using HP software, click here to get suggestions from HP on how to do it.  Note that this article 10.7 Mac users - oriented steps must always be relevant as Apple Preview, picture Capture and printing and scanning app are all common Mac OS applications that probably are Aussies in versions older Mac OS.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP officejet pro 6830: will not print in color

  I just bought an officejet pro 6830 e al. in a printer and I can't seem to print in color. I can copy in color by manually typing the colors and all my test prints out ok too. I even tried to clean the print head.  My operating system is a Mac OS X 10.11 El capitan. Can anyone help with this problem.

  @mzacc, welcome in the community of HP,

  I saw your post about how you are unable to print in color, to your Officejet 6830 and I wanted to share my own suggestions with you. See the link and the steps below and judge. You should be able to print in color later.

  • Click on this link and try all the steps: color or black cartridge isn't printing
  • Here are some other suggestions, I have to try the Mac:
  1. Reset the printing system
  2. Restart the Mac.
  3. Download and install the complete driver: e-all-in-one HP Officejet Pro 6830 Printer series full feature software and drivers
  4. In addition, to download this driver: HP v3.1 for OS X printer drivers

  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!

  Have a nice day

• OfficeJet Pro 6830: Alignment of printhead error.

  Hello. I have the above printer. I get the message print head alignment error. I have unplugged and restarted, he could usually get another page or two either printed or copied, and now I can't get anything to print. It gives me just the error message from the print head alignment. I've been very busy and it worked when I did this as mentioned above. Since it stop working completely, I checked in to see that the warranty has expired on 01/06/16. It must be a problem on this particular printer, as evidenced by what I read online. I wonder what I can do? HP Will stand behind this printer, since it has this problem, even if it's beyond the warranty period of 23 days?  

  Model #: E3E02A
  Serial No.: [personal information]

  Hello and welcome to the community of HP @WapitiRoyal,

  I understand that you have a problem with the printhead on your HP Officejet Pro 6830. I'll be happy to help you.

  Here is a link to a document that provides instructions on how to fix your printer. Please follow the steps and let me know the results.

  68xx - error 'Problem with printhead' HP printers (Americas and Asia)

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• OfficeJet pro 6830: hp accidentally utility 'off all '.

  I clicked on utilities (from my Macbook) HP 'Disable all' botton for HP printer & scanner. Now, all functions (such as wireless communication) and features (each button on the touch screen of the printer) are locked.

  The message appears on the touchscreen specifies "contact the system administrator or the person who set up the printer.

  Where can I access the command directory "Administrator"? On my Macbook? Or via HP online account user? Or some kind of password-key - assigned to the OfficeJet Pro 6830 on the printer itself? It's very confusing that nowhere can I find the directory "Administrator" of all of the above.

  Without a solution, I've looked everywhere in the HP online support, read JO 6830 Pro manual, as well as follow-up steps for the hard-reset and tried to re - start the pritner with cable router. The printer is still loked up and the wireless icon is grayed out. Then the last attempt is I uninstalled printer HP application of my Macbook and I tried to reinstall the software again, now I got the message "installation failed." At this point, I don't know what to do.

  Hey @Ruben10,

  Welcome to the Forums of HP Support!

  I see you have some problems with the administrator settings on your 6830 e-all-in-one printer Officejet. I can help you with that.

  I'll send you some instructions describing how to do a factory reset on your printer. You should see a private message to your forum Inbox shortly.

  Please let me know if you are able to delete messages from the administrator after you follow the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 6830: mode banner

  My 6830 Pro Officejet print mode banner?

  Hi @WindsorBear,

  Thank you for joining the Forums of HP Support!

  I see you're wondering if your HP Officejet Pro 6830 e-all-in-one printer is capable of printing of banners. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I recommend that you seek a printer that is designed to print banners and graphics. The HP Officejet Pro 6830 e-all-in-one printer is not designed to print banners. You need a printer with continuous feeding and printing without margins.

  You will notice that your printer is not able to print without margins.

  Specifications for HP Officejet 6810, 6820 printer, 6830 printers:

  • Specifications of the paper processing

  Here are some examples of printers capable of printing banners, please see this link below.

  • Graphic printers large format HP DesignJet

  Hope that answers your question. Please respond if you have any questions. Thank you for posting!

• HP Officejet Pro 6830: Integrated network capabilities have been disabled.

  Trying to connect to my HP Officejet Pro 6830 printer wireless network, but it says 'integrated network capacities have been disabled. Contact your administrator or the person who set up the printer.

  I put the printer myself, and there is no administrator. It didn't work because I had to change the router.

  I understand that I must just reset the printer to the factory settings.  I also have to reconfigure the wireless to my router again.

  Can you help me, please?

  Hello, @Ash2 - greetings!

  Thank you for joining the HP Forums! I'm happy to be of your assistance.

  I understand that you need to reset your printer. I send you a private message with the steps to reset the printer. Please check the icon of the mailbox at the top right of this screen.

  Let me know how it goes. Good luck!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• My new printer HP Officejet Pro 6830 continually prepares to scan whenever it is turned on.

  My brand new HP printer officejet Pro 6830 repeatedly "prepares to sweep" movement of the scan head in position again and again each time it is turned on. What is going on?

  Welcome to the HP Forums @jporter0,

  I saw your post on your Officejet 6830 attempting to initialize a scan when the printer is turned on and I wanted to get do you I share my suggestions.

  Try a power reset to start and make sure that the printer is connected directly to a wall outlet, avoiding the power and surge arresters bars.

  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  When the reset is complete, try to make a copy, print, scan again and let me know if you see any problems with these features. If you notice the error codes, include them as well!

  Hit the "Accept as Solution" If the issue reached a resolution! Click on the thumb below to love my post or show thanks to me to lend a hand up!

  Good luck