HP Officejet Pro 6830, model 6: print head problems
Have an Officejet Pro 6830, model 6835. Error message received saying this printer had print head problem. Also the error code oxc19a0020. Troubleshoot-carried out every day to solve the problem without success. Reset, change cartridges, activated and deactivated (including source) and nothing has worked. Bought on 23/04/15. Only three months old. Help!
Hi, I would advise to call HP support immediately about this, as it is likely that you will need a replacement printer.
Can you please let me know how you go?
Thank you
Ciara
Tags: HP Printers
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@mzacc, welcome in the community of HP,
I saw your post about how you are unable to print in color, to your Officejet 6830 and I wanted to share my own suggestions with you. See the link and the steps below and judge. You should be able to print in color later.
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Try the printer driver called HP v3.1 for Apple's OS X printer drivers.
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Hello @Cwalts,
Welcome to the Forum from HP Support.
I am familiar with the chime you are referring in your HP Officejet Pro 6830 e-all-in-one printer. I would like to help.
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I read your post about how you cannot print multiple copies of your Mac 10.7, running to your Officejet 6830. I have some suggestions for you below!
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Hi @SteveJ2,
Welcome to the Forums of HP Support! -
Just received this printer refurbished HP 2 weeks ago to replace the one who had a problem with printhead. Printing worked initially, but now I get the message "the printer into an error state" when I try to print. The screen at the front of the printer automatically turns off as well, as he is extinguished.
Hi @M45,
Thank you for joining the Forums of HP Support!
I see that you are unable to print because the printer is in an error state. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I would like to do a hard reset to see if that will solve the problem.
- Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
- Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
- Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector).
If there's an error message displayed in the menu on the front panel, before the display of the printer turns off?
Please download and run the print and Scan of the doctor, it will be probably diagnose and fix the problem you are experiencing.
- What were the results when you ran the printing and scanning doctor (she print or scan, error messages)?
- Click here to update the firmware of the printer with a USB connection.
If you have completed all the above steps and your product still has a problem, service the product.
Check the warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: http://support.hp.com/us-en/contact-hp
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.I hope this helps. Please respond if you have any questions. I wish you a nice day!
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Hey @Ruben10,
Welcome to the Forums of HP Support!
I see you have some problems with the administrator settings on your 6830 e-all-in-one printer Officejet. I can help you with that.
I'll send you some instructions describing how to do a factory reset on your printer. You should see a private message to your forum Inbox shortly.
Please let me know if you are able to delete messages from the administrator after you follow the above. If you are, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.
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I see that the only recourse for all those who, so far, should be under warranty.
We rarely use the printer, if the error occurred when he was one month, per week and five days out of warranty.
Someone has managed to speak to give them some satisfaction?
Obviously, it is a known issue with this printer, and we would he probably discovered (only used a set of cartridges so far - as I said, it is not so much) if we had given him more difficult to use.
Thanks in advance.
Don.
Pavilion Media Center a1610n
128 MB nVidia onboard graphics card
Windows XP SP3
1 GB of memory (about to extend to 4 GB)
Hitachi 250 GB HD sisterHi @WestofYouLB,
Welcome to the Forums of HP Support!
I see that your printer HP Officejet 6830 reports a "print head problem. I would be pleased to direct to the correct Department to help you. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I understand how this must be frustrating for you, because you don't use the printer very often.
Due to the nature of the error message on printer HP Officejet 6830, I highly recommend contacting HP to see what your options are.
Contact HP for service in all countries except Asia-Pacific.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.Please reply to this message with the results. I can't wait to hear strings attached good luck!
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