HP officejet pro 8000 will not grab the paper - paper jam flashing guard



There is a document with steps to help correct an error of jam on Officejet Pro 8000 light. This document can be found here.

Tags: HP Printers

Similar Questions

  • OfficeJet pro 8625: officejet pro 8625 will not accept photo paper

    New printer works fine on standard paper.  It does not (food) photo paper.  I just replaced same 8600 model who would accept the photo paper.  Any thoughts?

    Thank you

    Hi @halrms.

    Welcome to the Forums of HP's Support. I understand that your printer does not feed photo paper.

    Do you get any error messages?

    What is the size and the density of photo paper?

    May be that the paper is not loaded correctly. HP Officejet Printers - loading paper, envelopes

    I await your response.

  • OfficeJet Pro 8600 will not feed photo paper. post 'message of paper '.

    I went through all the troubleshooting steps. Clean the roller, etc. the printer will be fine plain paper feeding, but not the photo paper. I use new paper, shiny and Matt brand HP. Suggestions? I n ' t had this printer a year yet, but it's out of warranty. I use Picassa with Windows 7


    I see that you have a problem with the printer print on photo paper. I would first do a hard reset with the printer.

    Hard Reset:

    Unplug the power cord from the printer and the wall

    Wait for 30 seconds

    Then plug the power cord into the printer, and then on the wall (make sure that you plug into the wall and not a surge protector)

    If this does not resolve the problem, I suggest installing a replacement driver. Sometimes the default driver does not trigger the sensors to pick up different than the 8.5x11 paper size.

    You can follow this thread Shane and install the drivers from 990c. 


    Also, do not forget if you can find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.

    I really appreciate it!

    Let me know the results.

    Thank you!

  • I have an old deskjet Office 1220C - the led flashes to keep and it will not grab the paper - help

    I'm trying to set up an old HP Deskjet 1220C and LEDS are flashing, saying: there is a paper jam, but there is no paper jam.  I made sure that the back cover is locked, cleaned all rollers, etc., but it still keeps flashing.  Any helpful suggestions would be appreciated.  Thank you!

    The page here can help with the paper feeding problems.  Also, open the cover with the power on and make sure that the carriage moves to the position "smiley face", look at the icons on the upper back portion of the printer as shown here.

  • My new HP Officejet Pro 8600 will not analyze superior at 300 dpi of the location of the single document.

    My new HP Officejet Pro 8600 will not scan more than 300 DPI when scanning individual photos on the glass plate. I do not use the document feeder. I use this printer wireless on an iMac and a PC.


    You can pass the value of hp scan: launch of the demand application, select the shortcut to scan (PDF or JPG to the left) and change the resolution you want and save.

    This will send down the printer settings. So the next time you scan, the printer uses these settings.

    Good impression.

  • HP Officejet Pro 8500 will not send or receive faxes

    HP Officejet Pro 8500 will not send or receive faxes. 'Run Test Fax' indicates that everything passes.

    Then see HP support pages for your model, its their equipment & the fax is independent of the victory

  • Printer will not feed the paper card stock

    We have an Officejet Pro 8600 who will not feed the paper card stock. It was the printer that I used when I worked and did a great job on standard paper, but it won't take my wife stock card paper craft. We used to have a Deskjet F4400 HP all in one and we were able to print. Any suggestions would be greatly appreciated.



    Welcome to the Community Forum of HP.

    Try indicating what type of media you print to the printer - if your media in the printing preferences settings do not understand "card", you should choose something else which is similar: Matt Brochure, card, 'something' that kind of card stock for the printer to the printer waits 'thick' paper looks.

    Printing preferences - Windows and Mac

    and... not really related, but may have some relevance:

    Print Labels_Business-Cards_Cards

    Click on the thumbs-up Kudos to say thank you!

    And... Click on accept as Solution when my answer provides a fix or a workaround!

    I am happy to provide assistance on behalf of HP. I do not work for HP.

  • OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

    We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

    The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

    Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

    I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc

    It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

    Any help would be appreciated.

    You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

  • HP Officejet Pro 8000 printer range makes the vertical white lines

    My HP Officejet Pro 8000 printer makes white vertical lines around text and photos.  What can I do?  I use Windows 7.  As far as I can see, the print heads don't need to be changed. Cleaning them would help? If so, how can I clean them? Thank you.


    You can try the steps listed in this document:

    Troubleshooting print quality problems

    Let me know if it helps

  • OfficeJet Pro K850 will not stop print an alignment Page

    Hello world

    I had not used my K850 printer for about 6 months, so when I need to print something with her, I ran the option first cleaning the print head.  I had to run to the top through the three levels in order to get their own.  After this for good measure, I ran the head alignment utility.  The problem occurred during the alignment.  For some reason any he will not fulfill the alignment process.

    No matter what I tried the printer can print the pattern of alignment at all times using only the black and yellow inks. Even if I stopped, remove the power cord and restart, after that it goes through the boot sequence, it begins in the same page with the two same printing inks.

    I managed to interrupt long enough to install the latest firmware but the problem still remains.  In addition, in this case weather or not, it is connected to my computer, so I guess the problem is in the printer, not the driver.

    Any suggestions would be most appreciated.

    Thank you

    Hi there curley2003,

    This article should cover the problem you are experiencing. These measures help and tell us if it helps:

    Manually align the

    Control Panel

    Use the following steps to align the print head using the control panel:
  • Adobe pro 9 will not recognize the .xlsx (Excel) files to combine documents into a single PDF

    I have yet to understand why Adobe pro 9 does not recognize the .xlsx files to combine into a PDF file. Need this problem solved quickly before our high season resumes. any suggestions? I know that you can save the Excel worksheet to a PDF document, but it takes too much time and space on our server. We must be able to combine the Excel file with files Post Script together at a time instead of going back to add more later. We are constantly updating of spreadsheets on a daily with the type of business that we do, you can understand why save the worksheet in PDF format updated every hour is a problem/waste of time.

    Thank you


    My guess is that you have OFFICE 2010 or newer. AA 9 PDF Maker that is necessary for what you want to do is not compatible with OFFICE 2010.

  • OfficeJet Pro 8210: Officejet Pro 8210 will not print - need to finish the setup message

    I have installed, implemented the 8210 OfficeJet Pro, HP Universal print driver HE managed mode, installed ink cartridges and printer alignment sheet printed.

    I plugged it in via USB, and the system set up the printer correctly.  I went to print a test page and the printer displays the following message:

    'To print, you must complete the installation.  Press OK and follow the instructions or choose? ».  I press OK, but nothing is displayed, it just goes back to the main menu and the help screen is useless.

    I can print reports in the menu of the printer very well, it will not just print the system Windows 10.

    I've implemented 8 of them exactly the same way with no problems.  I think I can try free managed mode.

    Does anyone know how to reset the printer to factory specifications, so I can restart the entire process to help self-directed mode?

    I took a cat with HP to solve the problem yesterday.  We had to install the full version of the software rather than the base driver.

    It's strange because I had a different Pro OfficeJet 8210 on my work system a few days earlier by using the old driver.

    In any case, it worked, so the problem is solved.  Sorry for without closing the post earlier.

  • OfficeJet Pro L7580 will not hold settings network by hand... not visible on the network

    Yes... Once again... Another question about the famous OfficeJet Pro L7580 all in one.

    I can't write all the IP settings and get the machine to save.  No matter how many times I try, it's always defaults to "automatic" and when I print the network settings page I get all the relevant numbers as  I tried the network diagnostic tool, I have read all the instructions, I am a network expert.  I searched this problem on Google and all I see is to throw this thing in the trash.

    I also downloaded the official patch from HP for Windows 7 64 bit network, but when I try to run this fix, it is said that the patch is not provided for Windows 7.

    Should I trash this thing or is there a fix. ?

    Thank you

    Thank you

  • HP officejet pro k550 will not print a test page using the printer buttons.

    How to print a test page to make sure that this printer is still operational?

    I tried all the instructions release possible jams printer, deleted and reinserted the printheads and clean the rollers.  When you press the keys on the front of the printer, it will not print a test page.  and no led error display.

    The printer has been connected to another computer and stopped working last summer.  The printer does not respond to commands from the computer, nor would he respond to the keys on the front of the printer itself.  I can get the printhead to move using the controls on the front of the printer, however.  The printer is not currently connected to any computer and the nearest computer has not installed the appropriate drivers.  Initially the printer is connected to a desktop computer Dell Windows XP (sp 3).

    Here's how to print a self-test of the control panel page.

  • OfficeJet Pro 6978 all-in-one: OfficeJet Pro 6978 / will not download drivers

    I just bought this printer Office Jet Pro 6978, All In One Printer.  It won't let me download the driver listed in the steps to implement, it fails every time.  I tried to use the CD that came with it, it gave me a message "this computer's operating system is not supported."   So this printer will not work on my 64-bit?  Or elsewhere?  My computer is a HP.  Where can I find a download driver for this printer for my operating system?  When it prints, it prints a nonsense.  % beginprolog % beginresource: file and so on with such things.  I am at a loss... Any help would be great.


    Sorry, but the printer is not supported on Windows Vista 64-bit.

    64-bit support is only available in Windows 7 or later operating systems.

    You can find the printer specs below:

    Vista 64-bit is not supported.


    You must upgrade your operating system to a later version to use instead an OS 64 - bit, Windows Vista 32 - bit to insall or replace it with another printer, compatible with your operating system.



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