HP Officejet pro 8100: file location required Firmware update

Hello

I need to update the firmware on this printer, as will the register don't ink cartridges.

The display shows them as empty and not acknowledge that they are new.  I tried several new cartridges (HP ones) and the results are the same.

The firmware is no longer available for download from the Web site.

Please notify

Thank you

John

Hey @Truframe,

Welcome to the Forums of HP Support!

I see that you are having problems with your e-printer Officejet 8100 cartridges don't read does not correctly. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, this document explains How to solve problems with the ink levels. If after following the document the printer still reads not ink levels correctly and that you are using genuine cartridges, not filled, contact HP directly support by clicking on this link and fill out the form below to see what the next troubleshooting steps are based on the status of your warranty.

Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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