HP OfficeJet Pro 8500 A909: Hp Solution Center does not work for Windows 10 installed
Since windows 10 my HP OfficeJet Pro 8500 A909 will not scan unless I run through the diagnostic tool and then do a test of loading scan. I used to do that through the HP Solution Center, but this doesn't seem to work. His charges and must charge bar but just Flash when you click it. I ran all online and diagnostics Windows, uninstalled and reinstalled on HP website and downloaded new drivers. It still does not work. Windows tells me that all drivers are up-to-date. Out of options.
Hello
Could be updated Windows 10 recently. Please check your history of updates of Windows 10 and remove/uninstall kb3132372
Note: Microsoft is working with Adobe now:
https://support.Microsoft.com/en-us/KB/3132372
To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.
Kind regards.
Tags: HP Printers
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Add these entries (click new...) for the owner user variables and System variables:
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3 cancel the registration and re - register the Microsoft Windows Installer service:
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Say thank you for the answer by clicking on the thumbs upwards
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Hallo.
My name is Michele.
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I understand that you can not use the computer Windows 10 HP Solution Center. I will do my best to help.
Here is a link to a few troubleshooting steps that I recommend you try. When you open the link, scroll down to the section titled ""HP solutions Center can not run"or"Scan is busy or in use"error with a network-connected printer»
HP printers - upgrade Windows 10, printer problems occur after the
Please, try the steps and get back to me with the results.
If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.
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The only recent software change that comes to mind is that I went free Avast antivirus with AVG free. Do not know if the symptoms coincide with this change. Disable AVG has no effect.
I have uninstalled & installed the latest version of Adobe Flash player, but that makes no difference.
I tried pressing Alt-space but nothing happens or who does not work in Win10.
Edit: uninstall Microsoft Update https://support.microsoft.com/en-us/kb/3132372 allows to run, but he now realizes that my installation is incomplete. Re-run the installation of HP's...
Hello
Microsoft has since released a new update for this problem.
Fix solution:
Please download and install the following update KB3133431 from Microsoft:
https://support.Microsoft.com/en-us/KB/3133431
Note This update is available through Windows Update only. (Updates ) must be lit)
- Click the Start button, select 'Settings' and select 'Making day & security'
- Under "Windows Update", select "Advanced Options".
- Under "Choose how updates are installed," select "automatic (recommended) in the drop-down list in the menu drop-down."
Hope that helps.
Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement
-
Printer worked flawlessly after upgrade to Windows 10. But with the last update, I can't scan more by HP Solution Center. I tried HP doctor and then remove and reinstall the software suite full, ensuring I have the latest drivers, but it still does not work. HP Solution Center is installed on my pc, I can even click on it and then it opens (briefly) and then closes, there is no way I can use the features. [However, doctor of HP, I could do an analysis of test and that worked, so there is nothing wrong with it.] Help...
Hello
Microsoft has since released a new update for this problem.
Fix solution:
Please download and install the following update KB3133431 from Microsoft:
https://support.Microsoft.com/en-us/KB/3133431
Note This update is available through Windows Update only. (Updates ) must be lit)
- Click the Start button, select 'Settings' and select 'Making day & security'
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- Under "Choose how updates are installed," select "automatic (recommended) in the drop-down list in the menu drop-down."
Hope that helps.
Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement
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