HP officejet pro 8500 a909g: print heads

my printer has stopped printing in black ink, even if the ink level is more than half full.  Ran "clean print head" and he ran forever.  Still not printing or copying in black.  color copy.

Hey @ahornplayer58,

I would like to help you to solve the problem that you experience when you try to print in black ink of your HP Officejet Pro 8500 Wireless all-in-One Printer today. Thank you for troubleshooting that you have completed before reaching out for support, including. Right now, it sounds like you have a defective black cartridge or defective printhead. In this model of printer, you have two print heads. There is a printhead magenta and cyan and a black and Yellow Printhead. If a replacement black cartridge fails to resolve your printing delivers a replacement black and Yellow Printhead may be necessary. Saying that, there are still a few troubleshooting steps that we can try before replacing anything. Can I please you follow the steps below.

To start, please click here to access the troubleshooting steps. Once the support document opens please run through the solutionand four Solution. This includes all sub-steps under the two alternatives. A print head cleaning may be run up to three times to resolution. If you make three Printhead clean nothing helps, please do not proceed with any additional cleaning ink is used to clean the print head system, and you will just be wasting ink if you want to go forward.

If the problem persists, the next step listed would be to replace the black and Yellow Printhead. However, it is never a bad idea to first try a black cartridge.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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