HP Officejet Pro 8500 A910: Paper HP Officejet Pro 8500 jams when printing duplex

Similar Questions

• Officejet J6480 carriage jams when printing wirelessly via the plugin from HP printing service

  I try to print on my printer OfficeJet J6480 HP all-in-one to my Samsung Galaxy Tab 3 tablet that runs Android 4.4 Wireless using the "HP Print Service Plugin on the tablet.

  Measures already taken;

  Sucessfully downloaded/installed the Service HP Print on shelf Plugin

  Radio wireless to the printer and correctly configured to communicate with the router wirelessly activated successfully.

  Problem:

  When you try to print something from the tablet to the wireless printer, the printer is trying to perform the print operation (flow paper in the printer from paper tray, shows 'Printing' on the printer screen), but then never made a real impression and gets a 'Transport Jam' indication on the printer screen.

  When this occurs above, I opened the hood top, checked for jammed paper in the paper path (Nothing), did tension of printer many times, cycle of fact alignments cleanings and cartridge many times, changed the paper to different types of paper.

  None of these actions corrected the problem...

  I'll also add that when you perform the steps of printing with the radio wireless on off the printer and the cable connected to the printer, the printer functions normally when you print from my pc applications - no traffic jams. Also, the printer works normally when you perform a function 'copy' locally from the printer control panel - not roadways of jams.

  I thought maybe an update of the firmware to the printer could solve this problem - ideas about this being a likely solution?

  BTW - how you normally clear / would correct a cart-jam regardless of printing wirelessly or through an ethernet cable?

  If the firmware update is not a solution, any comment on what could be the cause of the problem?

  If an update is available, could you tell me how to do the upgrade and where can I download it from?

  Thanks for all your comments... Denny

  E - rog,

  Two things I wanted to first of all thank you a lot for the response to my original message concerning the problem of printing wirelessly to my printer HP J6480 of the Tablet, Samsung Galaxy Tab 3 via the Plugin of Service HP Print.

  Secondly, I wanted to aplogize for the very long delay in responding to your... I had some health problems with a family member who prevented me to try your suggestions to the problem.

  I am pleased to report that I managed to solve the problem... I am now able to print to the printer of the tablet.

  A little history on the fix...

  I tried to download and install the update of the firmware from the link you provided, while having the printer connected to the PC (Windows) computer via a USB connection, as you suggest. (It was initially connected through my home network, so I had to first uninstall, then reinstall via USB connection). When you try to install the downloaded firmware it failed, even after several attempts to re-downloading/reinstalling.

  Instead, I uninstalled the printer again, reinstalled over the home network, downloaded the update of the firmware directly from the HP site by locating the printer model, then the firmware. This time the firmware successfully installed (was able to view the progress of installation of the firmware in the display on the front panel of the printer). Make the installation of the firmware with the printer installed on the network domestic (instead fo via USB), the installation process allowed me to search for the printer on the network - it found it successfully and successfully installed the firmware.

  After this successful firmware installation and turn on the wireless radio on the printer (via the button on the front panel), I was able to print successfully from the tablet... YES!

  Needless to say, there is no carriage jam messages as before... and I did not try your other suggestions to go to the HP article on carriage jam error States/solutions.

  I am really gratefull for your response/suggestions...fixing this problem did the usefulness of my tablet to increase dramatically to have the ability to print... cudos to you for your efforts on this forum and a big "thumbs up" for your records.

  Denny

• Print Officejet 6000 occupies more of the page when printing duplex

  My printer is set by default to duplex print. Whenever I use my 6000 Officejet to print two-sided document printing starts just below it should be at the bottom of this page which he finished much lower than when printing a single page (from the same document).

  For example: if I choose to print a page only from multiple paged it document prints fine, exactly as displayed on the screen. However if I choose to print pages 1 and 2 then printing starts at about 5mm below printing and print finishing 15 mm below where it should be. There is no difference in the width of the impression.

  Hi @Porky007,
  
  Welcome to the HP forums!
  
  I understand that you are having problems printing duplex and I will certainly do my best to help once I have gathered a little more information
  
  1. what version of Windows or Mac do you have?
  2. is the printer connected via USB or wireless?
  3. what program you print from? Have you tried another program?
  4 what even happened if you disable duplex printing?
  5. He made it for all pages or just one?
  
  Once I have that information I'll certainly look more in things for you!
  
  In the meantime, if you are using Windows, please download and run the HP print and Scan Doctor and see if it can detect problems for you

• HP Officejet Pro 8600: HP Officejet Pro 8600 cut header/footer when printing duplex

  Hey guys, frustrating problem slowing of my work, appreciate anyone who takes the time to volunteer expertise.

  Print single sided, my Word template prints very well. Select "print on both sides", "flip long edge ' and the footer no longer appears in the preview before printing (or printing) more the header is visible only half (and half printed).  Microsoft have no idea (when did ever right?).

  0.75 from the top header

  0.35 bottom footer

  (NB. the two characters 100% on single-sided and about two weeks, both printed fine on double-sided also). Date: July 15, 2015

  Hello again @Matt_Roberts,

  Thanks for getting back to me!

  If you have been able to print double-sided with no problems before using the same printer and the computer, it is unlikely that the machine itself has suddenly become incapable.

  What I think, is that it has something to do with the driver on your computer. Windows 8 has an annoying habit to install multiple instances of the driver for your printer. For example, even if you have installed the printer with the complete HP software, because the operating system can see the wireless printer, it can automatically install a driver from Windows update as well.

  So here's what I suggest we try. Check your printer for several "HP Officejet 8600" icons file.

  1. From your desktop, right of slide to unlock bar charms, or press Win key + C on your keyboard.
  2. Select settings in the bar on the right.
  3. Select Control Panel
  4. Under hardware and sound, select devices and printers.

  We will remove all software and start over. Right-click on each icon that you see for your 8600 (even if there is only one) and select the device you want to delete or remove.

  Once the printer has been deleted. Restart your computer. Then, download and run the HP printer installation wizard. It will automatically detect your product and install the latest driver available from HP package.

  Hope this helps! Fingers crossed.

  

• OfficeJet Pro 8620 will not print duplex

  I use an iMac and OS X v10.10. I can print duplex when I'm on the web using Safari, but when I'm offline and want to print from Acrobat, Word, or Excel, I can't - there is no option for double-sided printing in the print dialog box. What gives?

  Hello
  Please follow the steps below to automatically print double-sided print jobs:

  Open the file used to print, and then click the file menu and select print. The print window is displayed.
  NOTE: The print window might be minimized. Click Show details to see all the available parameters.

  Open Adobe Reader print dialog box, then click the printer... button. the complete system shown print screen will allow other parameters such as printing duplex, bureau skip this step...

  Click on the area of selection below, listed as the name of the program (e.g. TextEdit)
  Will appear as Copies & Pages within Microsoft Office applications.

  Select layout from the drop-down.

  Set the duplex option as the binding edge (Portrait) Long or short edge (landscape) bond.

  You can save the settings for later use by clicking preset > save current settings as preset. By default, a used preset will remain until another preset will be used.

  Kind regards
  Shlomi

• Printer (n911a) e-all-in-one HP Officejet 8600: higher margins when printing Pages

  I use a Hp Officejet 8600 (N911a) e-all-in-one model.

  Windows 7 64-bit SP1

  The printer is updated to the latest versions of firmware and software.

  Browsers: IE 10, Firefox Google Chrome 32 26

  It is using wireless (wireless router)

  When I try to print something, she often prints too large

  (for example, when you print a coupon, he eventually print half left of the coupon because half right extends beyond the margin of page). You can only print coupons a limited number of times.

  I am able to change the print size in IE 10 by right-clicking > print preview > and size reduction before you print it. Firefox is always printed on the margins.

  I tried using the print Hp and Scan troubleshooting utility doctor. It found no errors.

  Note: this problem is not occue when I choose to print to a different printer (HP LaserJet Professional M1217nfw MFP)

  I am a student, so I insist a lot on this printer. All advice is appreciated.

  Thank you!!!

  Hello

  It looks like firefox and printer compatibility. Firefox has just released a document fo adjust the print settings.

  http://support.Mozilla.org/en-us/KB/fix-printing-problems-Firefox

  Hope this will help you.

  Good impression

• 1022nw freezes Windows 7 Pro x 64 when printing in Word 2010

  I use a 1022nw on a Lenovo X 220. The 220 X is in the dock of Lenovo and the printer is connected via USB. The 1022nw worked for years, but recently it randomly freezes the 220 X when a print job is activated shortly after another completed. The only recovery is to kill the system with the power button.

  Thanks for letting me know the pilot XPS day solved the problem for the Laserjet P1102w vroberts .

  I checked the site and unfortunately there isn't one available for the Laserjet 1022nw model.

  Thank you.

• HP Officejet Pro 8500 jams every time I send something to print.

  My HP Officejet Pro 8500 jams every time I send something to print.  Troubleshooting does not detect it.

  Contact HP for assistance they can offer to check the paper path or solve the problem.  It is not a Windows problem and there is not much we can do to help with this kind of problem.

• OfficeJet Pro 8500. orientation of the page when printing double-sided it is backwards.

  OfficeJet Pro 8500. orientation of the page when printing double-sided it is backwards. How to change so when doc is printed can be read like a book?

  I don't know where to find and change settings.

  can you please help?

  Thanks in advance

  Anna

  Anna

  There should be an option in layout to "Flip on long edge" or "return on the short edge.  Change this setting to change the orientation of the back page.

  If this does not resolve the problem that, please indicate what operting system you have and the number of exact model.

  

• HP Officejet Pro 8500 a: printers print only after the new cartridges installed

  Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

  Hey @janh1058,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

  It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

  • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
  • Repeat three times if you still have print quality issues.
  • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
  • This to improve the print quality?

  If you use always the same question, I have a few more advanced troubleshooting tips:

  Check the status of print head warranty

   

• Is it safe turn off an officejet pro 8500 a when not in service.

  Is it safe turn off an officejet pro 8500 a when not in service. The electricity in my area off two or three times a day and every time that happens the printer begins once again reset. I'm afraid that whenever it cleans the printer heads is a waste of ink.

  Hi fernan215,

  Yes, turn off your printer when not in use. A fluctuation of current or failure can cause more damage to your printer when it is still on. You are also right that the printer is cleaning the heads and align the cartridges every time it is turned on. This is to ensure stability, good maintenance and calibration of your inks for the best output every time.

• HP OfficeJet Pro 8500 a: unusual printing problem

  When I click on the "print" button I get the following message: -.

  Word cannot communicate with the printer

  There are several possible reasons:

  • There may not be enough memory available. Try closing files and programs you don't use.
  • Your printer or driver that maybe isn't setup correctly. You may need to adjust your printer settings.
  • If you use a network for printing there may be a problem with the network connection or the printer driver.
  • There may be loose cables or a bad connection between your computer and your printer.

  ---------------------------------------------------

  If I click on 'Print' in the file menu drop-down I can send the document to the printer. (No Communication problem?)

  When it reaches the printer it shows an error of: -.

  'PAPER JAM' - "clear paper jam and then tap OK."

  If I don't do anything but press 'OK' cycles a blank sheet of paper through the printer then prints my document!

  I am confused about if I have one or two problems and would appreciate any help anyone could offer.

  Hey there @Monners!

  Thanks for posting on the HP Forums!

  I see you have a little a problem of confusion when printing from your MS Word documents.  The best way to check the hardware of the printer in order to ensure that it works properly is to make a copy of photo stand alone.  If the printer is able to copy with giving a paper jam problem then the material is OK and you are probably looking to a software problem.

  If your persistent paper jam issue during a photo copy follow this document:

  If his only past not when printing from Mac I suggest to reset the printing system in Mac and add the printer again.

  To reset the printing system:

  1. click click the apple in the upper left corner of the mac

  2. click on System Preferences

  3. click on printers and scanners

  4 hold down the CTRL key and click with the mouse in the empty space under the name of printers

  5. click on reset the drop-down list printing system

  6. you should get a color wheel and the printer should disappear

  

  To add the printer again

  1 go back to printers and scanners

  2. click on the sign plus (+) sign under the list of printers

  3. in the add a printer window, select your printer and click Add

  4. try printing again!

  

  Please post back and let me know if this worked for you!

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• my hp officejet pro 8600 won't print from my ipad.

  my hp officejet pro 8600 won't print from my ipad. ?

  Hello

  Yes.  Try following the instructions here http://support.hp.com/us-en/document/c02623193
  If this does not help, let me know and I'll see what I can do.

• OfficeJet Pro 8600 Plus exemplary prints with black streaks

  I just bought a HP Officejet Pro 8600 Plus and it seems to work perfectly when printing; However, when I tried to copy something, the copy came out with black streaks that close to unreadable printing and are more dark/concentrate toward the left side of the page.

  How can I solve this problem?

  @Imagehappy, you have the more than 8600 or a different version of the 8600?

  The reason for the question is because I want to give you a link to update the firmware.

  Also, do not forget if you can find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.

  I really appreciate it!

  Thank you!