HP Officejet Pro 8500 A910 won't print web pages in 10 Explorer with Windows 8
New computer of windows 8 with Explorer 10. All other computers print fine with my 8500 Pro but it will not print anything except the headers and footers of web pages. I have chosen European Windows so this isn't the issue. Other programs work just fine, just not Explorer web pages, for example Google directions. It's a pain. I tried to uninstall and reinstall the printer, but nothing seems to work. Can you help me?
I see that you are experiencing printing problems. I would try using a different driver
Let me know how it goes.
Tags: HP Printers
When I print several pages or thick paper stock, printing fades as he goes. I have a Mac with OS X10.9 Mavericks.
I changed the print heads and use original ink. He is a recent problem.
Another annoing is the error that I get when I use the power switch to turn on or turn off the printer and the error says "do not unplug the printer from taking, damage may."
Are there any fixes for these problems? Your help will be appreciated.
Thank you.Greetings @digengen,
I tried powering off the printer and reinsert the cartridge several times as suggested. Printer will print from the computer or scan using the computer, but without the homescreen on the printer, you can make a copy or send a fax.
OK by tapping on the screen of the printer does nothing. It should go to the home screen.
The Firmware installed in the printer is LRP1FN1231AR
Just turn off the printer has not solved the problem. I tried severasl times. I tried a variant and it worked. I replaced the 2 with the 'old' new ink cartridges. A new message appeared on the screen indicating that the cartridges were more ink. I then reinstalled the cartridges 'new '. and received a message that "used cartridges have been installed. I then put off the printer using the procedure by the Doc and it worked. After the printer on the home screen appears allowing all features (copy, scan, fax and Apps) to work. I printed a few pages in color before trying this, so my new cartridges have been used.
How can I make my HP Officejet Pro 8500 A910 (Network) to print pages in order, i.e. page 1, first, etc. ?
If you go to the menu 'Préférences' when you go to print, there are an option for 'Page order' you can change "Back to front" to "Front to Back". Who should take care of it for you, but I would like to know if it doesn't and I'll try to find something.
My hp officejet pro 8500 a910 does give me the option of printing in black and white. How choose to print in B & W when the option does not appear under properties?
Used to print application, click file > print
Click Properties or preferences to access the Printing Preferences dialog box.
Click the Advanced Options button at the bottom of the window.
According to the characteristics of the printer, click on the area of selection of printing in grayscale and as high-quality grayscale or black ink only.
I have the duplex unit installed and that you have used successfully for some time. Are some time I tried to print double-sided, but the option was not in the print window. I went into the options of the printer and found that the duplex was not checked. I checked and was able to print two-sided without problem.
Some time later I tried again to duplex, and again once the option wasn't there. I can reset the option, but very shortly after the OS 'forgets' setting. Basically, I have to do every time I want to duplex.
This was not always a problem. It worked fine until a couple of months ago (and Mac OS updates several there). I have two Macs connected over wi - fi for this printer and Mac have the problem.
Welcome to the Forums of HP Support! I hope you enjoy your stay here.
I understand that you have a few options with the option of double-sided printing associated to your Officejet Pro 8500 all-in-One printer on your computer Mac OSX 10.11. I can help you with that.
Here's how we should be able to fix this:
- Disconnect the USB cable if it is connected.
- Click your Apple system and print and Scan preferences icon.
- Hold down the command key and click the icon of your printer on the left.
- Click on reset printing system.
- Restart your Mac.
Now connect the USB cable again if you removed previously. Otherwise:
- Go to the Apple preferences system, print, and Scan.
- Press the button "+" in the lower left corner.
- Select your printer from the list.
- In the box next to click on Airprint and select your printer from the list.
- Click on Add.
One last thing to do now is click on Apple, updates of the system and all the necessary updates.
This should fix the duplex printing option. If not then the next step would be to contact Apple as there is something weird is happening with your operating system.
Please let me know if this solves your problem or if you have any other questions. If not, have a great week!
If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.
If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.
My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network. It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning. I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection. I rebooted both my workstation and the printer, but still no connection for scanning. Printing works fine.
You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer
My printer was working fine on Win XP and I could fax directly from the printer or the computer. I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit. Everything works perfectly, except for the computer fax.
If I run the test of the printer fax, the fax test PASSES. If I run the test fax from the computer, the fax test PASSES.
If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.
It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.
He has always worked on Win XP.
The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update. All the properties of the FAX printer seem good.
I tried a usb connection and a connection of network ethernet, with the same results.
Printing and scanning all work fine. I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.
When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax. Everything like I used to do it before I upgraded to Win 8. When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled. No error codes are displayed, no clue as to why, no nothing. If I print the document and put it in the printer tray I can using display printer fax without problem.
Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.
Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".
In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.
Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.
Let me know and have a great day!
When I click the Start scan this popup HPScan happens, however until I uninstalled and reinstalled via software CD there was an another popup that said cannot communicate with a list of things to do including unplug it 10 dry. the router etc and printer. Which does not appear more and before that, when I printed I need to clear the province of Quebec before the printer would print: WordDoc. Now, it has nothing hanging in Quebec and fact to the printer, but I can't scan. I contacted Sitecom and done everything I can do with them. The IP address is not appear in the properties of the printer, it shows a WSD Port and not TCP/IP. WIFI summary information indicates an IP address which has been registered before the last week power issue. Since this issue, the analysis did not correctly. A month ago there is power problem and when it was all done with, as well as of Sitecom and WLR 5002-AC750 everything worked on this IP address 192.168.2.99; but now the router is not displayed it and when I try to make a connection static it will not accept this IP and indicates the reason because he's not with the router IP listing series. I even restored HP printer, etc. Sitecom said I need to contact you because of the language of the printer or something like that. Please do not forget that helped Sitecom there are a lot of things a few weeks and you have the printer works on the router etc. is not that they are unwilling to help, they are now limited to go further in the problem of scan and I can't give them an announcement IP of the printer that works with the router , but it feels so... How can I get this IP?
Welcome to the Forums of HP Support!
I see that your HP Officejet Pro 8500 A910 printer will not communicate wirelessly on your network. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I understand that you attempted to assign a static IP address, but the INVESTIGATION period is to give you questions. Please the following steps to help solve the problem.
What is the IP address of the computer?
It starts with 192.168.2.XXX?
- If the computer has a different IP address, such as 192.168.1.XXX. This means that the computer and the printer are on different networks.
If so, please proceed as follows:
- Restore the default settings of network on the printer.
- Run the configuration wizard wireless for reconnected to the network.
- Click here to update the firmware of the printer.
- Don't hide the SSID (network name).
- What type of encryption are you helping? HP recommends WPA and WPA2.
- You have a double router broadband? Make sure that the two groups were not the same network name.
If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.
To assign the static IP address, use the following steps as a guide.
- Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
- Type the IP address in the browser to bring up the SAP.
- Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
- Select Manual IP.
- Enter your IP address manual (192.168.0.232)
- Enter 255.255.255.0 for the subnet mask, except if it is different.
- Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
- Please, click on manual DNS server. For the preferred DNS Server Manual please enter 188.8.131.52 and the Alternate DNS Server Manual, please enter 184.108.40.206.
- Click on apply.
- Restart the router, the printer and the computer.
- Test printing and scanning.
You can try to change your WSD printer port by a Standard TCP/IP port.
Switch your printer WSD for a by Standard TCP/IP port port To do this, you will need your current IP address printers.You will then want to follow these steps for the switch port:
When you open the program 'HP Officejet Pro 8500 A910', no icons appear, which, I need to "activate the scan on your computer! The printer is on and the value of all the drivers needed from the disk!
Please make sure that you only use the link in my previous post and not any other source, it is a newer version of the software that should solve the problem.
If you saved the file on the HP site earlier or used the CD, don't forget to download the file from the site, which should solve the problem
I am trying to send files from my PC (with Win8) through my HP Officejet Pro 8500 A910 All - In - One.
The manual says to choose the option to fax in 'print '. There is no option.
No one knows what drivers or software to install to get it to work? I can scan and print but not fax.
I downloaded and installed the latest drivers and firmware on HP site but nothing new appears in the print options.
Hello @KentHP and welcome to the Forums of HP, I hope you enjoy your experience!
I see that you are looking for in your computer's fax options. I would like to help.
It appears that there may have been a recent software update.
I would say uninstalling the software of the printer.
Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft. You can do this by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.
Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!
I got this printer in use for some time. However, the functionality of the scanner is not available. I tried to uninstall and reinstall the software several times. HPPSdr.exe HP doctor detects the scanner and talks to her and will scans a page of test successfully. But the HP Officejet Pro 8500 icon doesn't show any scanner feature when you click it. The printer works fine.
The printer is connected by ethernet to my router.
Anyone know anything about this? I find it very difficult to find more information about this problem.
Rwmove the software completely by clicking on start > all programs > HP > HP Officejet Pro 8500 A910 and follow the uninstall option.
Then go to control Panl > programs and features > uninstall a program and remove reminders of the software (HP Customer Participation, Readi Iris OCR, etc.).
Download and install the latest version of the software below:
Then look for any change when access to the printing software.
I have a HP Officejet Pro 8500 bought more just. After you have installed on a HP Pavilion m8100n desktop, everything works but the scanner. I get this message "The HP Officejet Pro 8500 A910 is not found". Spent 3.5 hrs on the phone with HP support, they think that this is a problem in microsoft software. If I uninstall and reinstall the HP software it will work until I restart the computer. I feel confident that all troubleshooting has been done with HP at this stage and not need to go further with them. I use Norton on the computer as well. Someone has ideas how to get this fixed a problem?
You can try to completely uninstall the printer and before you reaffirm the system try to download the drivers from the HP site and trying to install and check.
You can also check if uninstalling and reinstalling the video card drivers solves the problem.
Step 1: Uninstall the drivers from programs and features
a. click on start
b. type appwiz.cpl in search, and then press ENTER.
c. find the printer driver packages, right click and uninstall it.
Step 2: Uninstall the drivers from Device Manager.
a. click on start
b. type devmgmt.msc in search, and then press enter
c. in find Manager device for the device, right-click on it and select the option uninstall.
Before restarting the system, try to install the latest drivers from the HP site and check.
You can temporarily disable the Norton Security software and the firewall installed on the system and check.
Note: Be sure to enable the security software on the computer after checking.
Hope this information is useful.
Microsoft Answers Support Engineer.
We have problems of connection with the Officejet Pro 8500 A910 printer/Scanner.
The device is connected through the wireless network and can reach the server (e.g. for the storage of digital images).
When we try to access the printer (or scan) with a computer (WinPC or Mac) that is also connected via the same wireless network, the printer/scanner is not reachable (host unreachable), i.e. even a simple PING for the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect to the computer via the wired local network, can be reached at new printer/scanner (normal operation). Between the two States (computer connected via wireless or wired LAN) no changes have been made to the configuration of the printer/scanner. It's all simply inaccessible when the computer tries to connect to the printer/scanner is connected through the wireless network.
We looked at the different wireless router firewall settings, but can't find anything, the firewall is off (like the router works behind a firewall, like all LAN).
I've been "compatibility 802. ' 11 b / g "in network settings advanced printer, without effect.
Anyone who has a smart idea why this is so? We tried different computers with different operating systems, but still the same photo...
What router? Is "isolation wireless" or "AP Isolation" enabled on the router? This prevents any communication between wireless devices.
I upgraded my HP M9500Y PC from Windows 7 to Windows 8 Pro.
My printer is HP OfficeJet Pro 8500 A910. In Windows 7, all the functions of print/scan/fax worked perfectly.
Windows 8, printing without problem, however, analysis of the file function fails.
When a document is scanned, the printer seems to be analysis correctly, but the destination folder contains a file of length zero with the new file name. I tried the formats PDF and JPEG scans. All attempts to produce files of length zero in the destination folder.
I tried to change the path of the destination folder by replacing the address IP for the name of the PC, but that made no difference. The destination folder is shared correctly on the Windows network and the configuration utility based on the web of HP for the digitization of records indicates that all tests have passed.
What is the sequence of installation for Windows 8 will accept scan-to-folder operations.
You have the latest firmware installed on your printer?
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