HP Officejet Pro 8500 A910g impression - but never does

Similar Questions

• OfficeJet Pro 8500 A910g: OfficeJet Pro 8500 software on Windows 7

  I use this printer for about three years, and about a year, when I clicked on the icon of the software OfficeJet, or tried to run from the program list window, nothing happened.  A HP support agent sent me a link to the "HP Print Scan doctor and", and that fixed it.  A month ago, it's the same thing.  I uninstalled all the HP software associated with the printer and went to HP.com and downloaded a new full version of the driver installed, then restarted the computer.  The same thing happens again.  I can print anything from the PC and use the front panel of the printer to scan the items, but by clicking on the icon HP Officejet does nothing.  When I run the "doctor HP Print and Scan" and make a analysis test, the scan window goes up on the PC and allows me to scan and save any document on the glass or in the charger without any problem, but even after I do that, clicking on "OfficeJet Pro 8500 A910.exe" does nothing.    I use Eset smart security 8 software and SpyHunter, but even with them turned off during the download and installation, and while I try to run the software of the printer, nothing changes with this problem.

  I saw someone post this question on the line.

  Hello

  Try to install the following hotfix:

  http://support.HP.com/us-en/document/c03640384

  Once you start the patch, let a few moments and try to launch the HP software again, it should not be a quick after launching the patch.

  You can see any difference?

• ePrint for HP Officejet Pro 8500 a works, but ePrint closed my sign-in account

  I used ePrint with my HP Officejet Pro 8500 has for 2 years and it works very well.  After the last update of software, I tried to connect to my ePrint account to add another user authorized, but the system has forgotten my E-mail address.  I know that I am using the correct E-mail address, because I me reminders for my printer HP mail to that address and it is the only one I use for business, but I can't even trigger a password because the new ePrint says that I do not exist.

  If I create a new account for the same printer, will be that collide?  I have the printer email address and use it regularly, so I know it is properly connected to my wireless and it converses with ePrint.  Is it possible to recover an account if you have the printer email address and serial number?

  Thank you!

  David

  Hi David,

  Click on the link you have forgotten the password of on the connection page and provide your email address to reset the password.

  https://h30495.www3.HP.com/user_login?next=%2fc%2F46193%2FUS%2Fen%2f

  If the e-mail address is not recognized, try resetting the password via the Snapfish HP site... This may work if the accound has been marked to be associated with HP Snapfish during registration:

  http://www1.Snapfish.com/Snapfish/forgotpassword/module=true

  Last but not least, you have migrated your account with the new HP service connected, then try to recover your password below:

  https://Toran.hpconnected.com/OAuth/UI/resetpwdpage

  The sites above should cover any association account as possible and I believe that one of them should recognize your email address and allow to reset the password.

  Shlomi

• OfficeJet Pro 8500 A910g offline

  My Office Pro 8500 A910g using a laptop running Windows 7 Home Edition works fine on my WiFi network for years.

  I lost the connection. On a second laptop, I get an offline state.

  The blue network status light is not on.

  I printed a Network Setup page and a wireless network test report and everything seems good. I ran the program of HP HP troubleshoot-performed installation failure. I had a local technician look at the printer he said it, it was fine.

  I removed the HP software and reinstalled. The printer is on the network, but I can't find the printer when I try to perform a new installation.

  The HP print and Scan doctor does not find the printer.

  Looking for the address IP in the browser can't find the printer.

  I have reset the default printer.

  I deleted all the pending print jobs.

  I disconnected and reformulated the printr several times

  Any suggestiions? Is there a magical hidden reset button? I have to buy a new printer?

  Print you the wireless config page?  You can scroll through the front panel to check the status?  You will need to download and read your manual to find this information.

• HP OfficeJet Pro 8500 A909: Hp Solution Center does not work for Windows 10 installed

  Since windows 10 my HP OfficeJet Pro 8500 A909 will not scan unless I run through the diagnostic tool and then do a test of loading scan. I used to do that through the HP Solution Center, but this doesn't seem to work. His charges and must charge bar but just Flash when you click it. I ran all online and diagnostics Windows, uninstalled and reinstalled on HP website and downloaded new drivers. It still does not work. Windows tells me that all drivers are up-to-date. Out of options.

  Hello

  Could be updated Windows 10 recently. Please check your history of updates of Windows 10 and remove/uninstall kb3132372

  Note: Microsoft is working with Adobe now:

  https://support.Microsoft.com/en-us/KB/3132372
     
  To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.

  Kind regards.

• OfficeJet Pro 8500 Wireless - pop-up window does not disappear

  To start the computer, a window pop up keeps saying "Please wait while Windows configures Document Viewer.

  Then he said: "Insert the Document Viewer disk error 1706 no valid source could be found for the viewer of documents produced."

  I am connected wirelessly with a Hp Officejet Pro 8500 wireless printer... And it prints, but message pops up everytime I open computer, or open HP solution Center.

  Running on Windows XP. -

  Any help would be kindly appreciated - as this pop-up message won't go away.

  I was hoping that the simplest method would work first.  I studied this carefully for you that I am aware that the missing files in your registry can cause this but I can't tell if this is directly related to the HP Solution Center or XP computer.  You are able to open the solution Center?  If so, then I do not recommend remove and reinstall the printer immediately if it is scanning and printing correctly.

  Microsoft Forums gives a very long list of troubleshooting steps, but the reason it is suggesting that a clean boot is to make past the error.  I don't think it will fix actually.

  This document entitled "Error 1706 - What Is It' had the same information I was looking for.  In the end, he recommends the purchase of a software computer cleaning, but if you read this document that tells where to find this missing file you and you can not find, I recommend the simplest method first which works simply on your XP Disk Cleanup (Start button > all programs > Accessories > system tools > disk cleanup) and restart the PC.  I really want to try to save the greater amount of time, and keep it as simple as possible.  Here is an example of the magnitude that it can get however.

  Let me know if any of the simple methods do not work, and I'll give you the best recommendations on registry cleaning software.

• Server proxy and Web Services on HP Officejet Pro 8500 A910g more a

  My ISP does not proxy servers. Can I use Web Services on my HP Officejet Pro A910g of 8500 has more?

  Help, please!

  Thank you

  An update solved this problem.

• HP Officejet Pro 8500 a: open but still full of ink cartridges

  My HP Office Jet 8500 has just stop working. Even by replacing all black cartridges and color and the instructions given to me. I decided NOT to invest in new faces of printer and just bought a new printer. Is it possible to recycle or give them even if they are full?

  Welcome to the community of HP @JAFJ,

  I understand that you are looking to recycle your full ink cartridges. I am happy to help.i

  Below, I've posted a link of product return and recycling HP site. This site can help guide you if the recycling of ink cartridges.

  Product return HP and recycling

  Moreover, as the cartridges are not open (in the joint plastic), and in the guarantee, you can contact HP to see about phone support exchanging the cartridges.

  Contact HP:

• Touchscreen Officejet Pro 8500 A910g a will not answer and the test page does not print during installation

  During the setupl touch screen lights up with the screen language and network led on.  Test page does not print.  Touch screen will not respond.  Printer purchased on 20 Oct.

  Hi paulw17291,

  Power remove power at the back of the printer cable. Wait about 1-2 minutes before plugging it back in. Let me know if that solves the problem you are experiencing.

• OfficeJet 8500 has 910: Macbook Pro won't find my Officejet Pro 8500 printer

  Until recently, my Officejet 8500 910 has worked very well with my Macbook Pro, desktop computer wireless Mac and iPad.  Now, it will not be printed with any of these devices. Yesterday, he worked with my iPad, but today it says that it cannot find the printer. On my Macbook and desktop computer, it is impossible to find the printer when I try to add.  You can find the scanner and fax part of my all-in-one, but not the printer. I deleted all my printers and tried to add this back.  I've stopped and restarted. I checked that my printer is connected.

  I have same thing happened with a HP wireless printer in the 8600 series to work.  Sometimes he would find and connect.  Other times, it wouldn't. I appreciate all help.  Thank you!

  Hey @Jeanne33,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I see that your Officejet Pro 8500 all-in-One Printer does not appear on your network. I can help you with that.

  1. As you only use Apple products means that the printer is no longer connected to your network or a parameter has been changed on your network. That being said, this is what we will do:
     Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights came on the router, turn on the printer.
  4. Try to print.

  At this point if you are not able to print, then we will do the following:

  1. On the printer, click on Configuration, network and wireless view summary.
  2. If you see a line indicating connected the printer is properly connected to the network. If this is not the case, then, from the main screen, click on Configuration, network and wireless configuration wizard to add the printer to your network. Try once done printing.

  At this point, you should be able to print. If the printer still doesn't seem to add as a device for the Mac or appear on any other device and then you have a setting on the router that has changed. Your best option would be to communicate with the person who is provided with the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the guest network
  • Make sure that the router has a band of 2.4 GHz.

  Please let me know if this allows you to print or if you have any other questions. If not, have a great day!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. -Fax Confirmation Page

  I have the HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. It works very well, but how to make a page of confirmation by fax, with the impression of a miniature of the 1st page of the document I sent?  I checked the configuration information, but apparently not have indications confirm that I sent the fax through the confirmation page with a small impression.

  Hi dtaylor569,

  Follow the instructions below.

  To activate the fax confirmation
  1. press the arrow to the right and select Setup.
  2. press on the configuration of the fax, click Fax reports.
  3. press on the Confirmation Fax.
  4. tap to select one of the following options.

  • Discount - does not print a fax confirmation report when you send and receive faxes successfully. It is the default setting.
  • (Fax Send): Prints a report of fax confirmation for each fax you send.
  • On (fax) - prints a report fax confirmation for each fax that you receive.
  • On (Send and Receive) - prints a report fax confirmation for each fax that you send and receive.

  Prints a report of fax confirmation for each fax that you send and receive.
  To include an image of the fax on the report
  1. press Setup.
  2. press on the fax, click Fax of Confirmation reports.
  3. tap on (fax) or we (send and receive).
  4. press on the Fax Confirmation with the image.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• HP Officejet Pro 8500 best has come out very low but the printer works fine.

  I was always able to make great copies.  The quality of the document that I copy is excellent and I've copied before.  Now everything I copy is very low and cannot be read.  The printer works without any problem.

  Hey 1265yankee,

  I see that you have a problem of quality of the copy with your Officejet Pro 8500 (A910) a model-all-in-one.  Have you tried to reset the printer hard and ensured that the device is connected to a wall outlet directly?

  • Unplug the printer while on
  • Unplug the other end of the power cord from the wall jack directly
  • Wait 30 to 60 seconds
  • Plug the unit back to

  Also, take a look at the steps in the document found here.  The document is not directly applicable in the present case, but the steps are the same for your question.

  Let me know how it goes.  If this does not solve your problem, then I have the steps to perform a factory reset on this product to see if an internal reset will be able to get the device to work as expected.

• My HP officejet pro 8500 has more - will print from my laptop, but not by the desk top

  It prints my laptop downstairs, but not from the Office superior or smart phone. There is a Wi - Fi connection.  I tried the diagnostic tests and does not issue?

  When was the last time the devices were power cycled?

  I recommend an oil change of the full power of the system:

  Unplug the router when turned on

  * Wait 30 seconds

  * Connect Router and wait for it to reboot completely

  * Reboot the computer after the powers of the router to the top

  Unplug the printer when turned on

  Disconnect the other end of the power cord from the wall outlet

  * Wait 30 seconds

  * Plug the printer back to

  Try to print now that everything has been updated.  If the unit still does not print, then get the IP address of the printer.  This can be achieved in the Setup Menu > wireless Menu.  Check the IP address which seeks the printing software.

  * Click Start menu on PC

  * Select all programs

  * Select the HP folder

  * Select the folder for the HP Officejet Pro 8500 a A910 series

  * Select update the IP address

  Also check the information contained in the document located here.  Let me know how it goes.