HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

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• OfficeJet Pro 8600 N911a: Cannot scan using HP scanning

  I have OfficeJet 8600 just stopped scanning.  I was able to scan from my Mac OSX 10.11.3 and now I can't scan.  I can print or check office supplies, but can not scan.  The printer is listed in my printers, but he does not see the HP scanning software.   What happens and how can I fix it?

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  Hi Socaloeo,

• HP OFFICEJET PRO 8600 N911A cannot scan computer of Windows 8

  Just bought new HP printer.  Everything works fine, but can not scan to computer, e-mail or network folder.  I can scan the device memory only.  HP software says that it is not available.  If even I don't mind it, I get an error that it is not available.  Personal support HP has been useless.

  HP support contacted me and everything works great.  Installed the printer with USB and wireless.  Must select the installed USB printer to scan, but it works very well with HP support.

• OfficeJet 6500 E709n series cannot be contacted over the network. Reinstalled, rebooted several times.

  Running Win 7/32 on two different computers HP laptop and updates on 2 iPhones and 2 iPad2s. I also have DirecTV whole House wireless set up through this network. The router is an E4200 of Cisco (Linksys), with the latest firmware and software updates, running Mixed Mode WPA2/WPA encryption.

  I installed, removed, rebooted and reinstalled the printer several times and do not see it, other than on the router's routing tables. I am unable to ping and can't see any (other than Cisco) software.

  I have tried to use the installation wizard 'automatic' in the menu of the printer #8, has made 'restore defaults', is 'advanced configuration', IP address and used auto and even with the SSID and key, I'm headed to an IP address that is not even close to be part of my network. I tried manual IP and combination of wireless configuration and put the IP address that shows on the Cisco Routing table. I tried "restore default settings", and then reinstalled the software after you have uninstalled and restarted everything. I tried HP Network Diagnostic Utility, and it can't find any problems on my network, another it does not find the printer.

  Nothing is allowing me to see the printer, except when I connect it via USB.

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  I found a solution validated by PrintDoc that worked:

  A static IP address is always a good idea for a printer:

  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you know what it is, set an IP address outside this range but not exceeding 254 (the last number of the address). If you don't know it, enter the current IP address.
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Let the gateway and DNS white. Click on ' apply

  Now, stop the router and printer, start the router, wait, and then start printing.

  After that, you will have to redo 'Add printer' using the new IP address.

  -instead of remake "Add a printer", I was able to change the properties of my current setup and add a new TCP/IP port, using the name of the computer, I had specified in the static DHCP entry in my router. Finally, it worked and I'm now able to print again from my laptop and the application of 'Print-N-Share' on my iPad and iPhone.

  Thanks PrintDoc! You got me most of the way and I managed to finish it.

• HP Officejet 4500 printer g510 - cannot scan - can with print

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• Laser Jet Pro MFP 177fw: cannot scan with Laser Jet MFP 177fw Pro

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  On August 31 I got HP Printer Software Update Verson 5.  What is my problem?

  Thanks for your help.

  Hi @scg117,

  Welcome to the HP Forums!

  I noticed your post about how you can't scan with your MFP HP Laserjet Pro 177fw on your Mac. And I'm happy to discuss this issue scan for you!

  To confirm that the hardware of the printer is functional, you are able to make a copy with the glass of the scanner of the printer?

  To copy:

  1. load the document on the scanner glass according to the indicators on the product.

  2. close the scanner.

  3. on the product control panel, press the button number of Copies.

  4. Select the number of copies.

  5. press the black start copy button or the button color launch copy to start copying.

  Let me know if it works, or if you see another error message.

  If the copy works, then try the steps described in this guide, Scanner USB connection is lost (Mac).

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

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• I have an officejet pro 8500 has. I want to know if I can print on the labels.

  I have an Officejet pro 8500 has.  I want to know if I can print on the labels.

  HI Amelia,.

  Yes, your printer is able to print labels.

  Here is the link to the manual of your talk details on printing labels. Take a look at page 162.

  Hope it will be useful.

• HP Officejet Pro 8500 A909a USB 3 questions about the configuration of the network - port USB3 problem

  Fujitsu Windows 7 laptop (all USB2)

  used the full software and installed a printer HP Officejet Pro 8500 A909a Series as a network printer.

  The printer installed fine and don't have USB connection

  All the software and scanning twain installed, so I was able to scan the copy etc.

  I could browse and choose my PC from the front panel of the printer

  However, it was Tuesday confirmed to a friend that their printer would work on a new laptop - bought the laptop

  Fujitsu - but more recent model with 3 USB ports

  I have install and then used the same FULL configured driver to be installed (V14)

  selected as a network printer and then, during the installation, I get an error hardware error USB and USB drivers

  All the USB works, that I've used - BUT the printer is networked and no USB used

  tried to download the driver and install it-exactly the same question

  SO I configure using the devices and printers 'add printer' network and installed

  I can print OK

  BUT no analysis facilities

  and on the façade - cannot see the new PC to scan to

  The only real difference, is that this PC has USB3 and only mine has USB2

  DO not know why on a network installation USB even when searching for

  It's a problem because Drivet package not has not been updated for USB3 - y at - it a patch?

  Thanks for any help / advice

  Hi etaf,.

  I guess the short answer is: Yes, the problem with the software and the 3.0 Port.

  The long answer with a possible work around is as follows: first of all, the software looks for minimum requirements. Because the software is older, he doesn't know what a 3.0 port. You are right when you say that it should work since you do not use the USB and use wireless instead, but this is not the case.

  There is something we can try, but I can't guarantee it will work. I thought first we could connect a USB cable and run the software made to force the software to see the USB port, but then the software wouldn't even get far enough because you can't plug the cable to the most later in the installation.

  My second thought and most promising suggestion is to connect the USB cable (although we do normally not until the software prompts us to) and use the installation wizard HP Print to get the insteaad of software to use the CD or download from the printer driver page. Still, I can't say with certainty that it works, but I don't see why it would not be worth a try.

  If it works, and we get the software installed you can convert the USB connection to a wireless connection using the software. Fingers crossed! Download and run the with the following link. Printer HP install wizard for Windows

  If this does not work, or you don't want to bother with it (not worth trying), I might consider getting a new model of the printer. You can even call HP. They might be able to offer a discount on a newer model. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

• HP Officejet Pro 8500 a: printers print only after the new cartridges installed

  Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

  Hey @janh1058,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

  It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

  • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
  • Repeat three times if you still have print quality issues.
  • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
  • This to improve the print quality?

  If you use always the same question, I have a few more advanced troubleshooting tips:

  Check the status of print head warranty

   

• OfficeJet 8500 a 910 scan does not work with my Macbook Pro Snow Leopard 10.6.8

  OfficeJet 8500 a 910 scan does not work with my Macbook Pro Snow Leopard 10.6.8.  I tried to reload of apple and HP.  My drivers and software are up to date.  I tried to scan from preview, Capture and print browser.

  It worked finally.

  Why doesn't HP have updated the drivers for a Macbook Pro 10.6.8 Snow Leopard?  I couldn't find one for 10.5 or 10.6 Leopard.  I tried everything I could find. I found a note on the edge of Disussion which suggested someone try a driver for another HP printer may be similar.  I found if I used the full program for Macbook Pro 10.6 Leopard I could scan.  The fax appeared to be installed via blue tooth.  I have not faxed anything, but it has been tested during the installation of the program.  Complete program of the HP I can't print.  I loaded via Apple an another whick of printer HP Officejet 8500 A910 allows me to print.  It is the only way that I could make use of my HP printer, scanner and fax.  Crazy, but I think it works and I can put some scans and, hopefully, fax to my Macbook Pro.  I appreciate the help.  Please encourage the HP programs and drivers for my Macbook Pro Snow Leopard 10.6.8.