HP Officejet Pro 8500 will not send or receive faxes

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• My OfficeJet Pro 8500 will not install on a fresh install of Win7.

  The complete SW installs fine, is the printer but when I try to install it, it does not install.  Solution Center does not start and says I need to plug in the USB cable.  The printer is a printer wired (ethernet to my wireless router cable) and I'm installing on a laptop (wireless).  I used the network installation and selected the wireframe option in trying to connect.  Wrong driver installed, maybe?

  Hi daves000,

  If you have the printer ethernet connected to the router, but the wireless laptop is connected to the router, which you must select the type of wireless connection during installation. Let me know if this solve your problem?

• My new HP Officejet Pro 8600 will not analyze superior at 300 dpi of the location of the single document.

  My new HP Officejet Pro 8600 will not scan more than 300 DPI when scanning individual photos on the glass plate. I do not use the document feeder. I use this printer wireless on an iMac and a PC.

  Hello

  You can pass the value of hp scan: launch of the demand application, select the shortcut to scan (PDF or JPG to the left) and change the resolution you want and save.

  This will send down the printer settings. So the next time you scan, the printer uses these settings.

  Good impression.

• Windows Mail in Vista will not send or receive emails.

  Original title: windows mail in vista

  Windows mail in vista will not send or receive. . I have att dls my pop3 is pop.att.yahoo.com. small login window keeps popping up, ask for username & password. I put it and it won't.  Help! Thank you.

  To enable authentication, add your account to e-mail again then under Tools | Accounts | Mail | Properties | Servers check the option that says "my server requires authentication".  So try it.

  Steve

• mail, and imap problem Vista - Windows account IMAP AOL will not send or receive any

  I have the same problem as Marie-Claude.  Windows Messaging will check two email accounts, but the aol imap account will not send or receive, and it is my primary email address.  I have a security zone of windows asking for my username and password which will return an 800cccd91 error (I think) and the message that they are not valid.  The user name and password work fine by going directly on aol.com.  I turned off my avg antivirus mail and makes them require a secure password is not checked in the properties of the account.   I first noticed this problem yesterday after I had changed suppliers for remote access, but with aol imap is the only thing affected. My virus programs and spyware are up-to-date. I've seen several references to this same problem and the only other thing that I've seen mentioned that I did not is to remove and reinstall this account. If I do this, it removes all my emails stored under this account in windows mail?  What this has to do to my other computers running xp and outlook?  Other solutions?  Thank you

  Delete and recreate an e-mail account in Windows Mail lost all the data. You would only on the affected computer. Be sure to restart Windows Mail after deleting the account and before recreating the account.

   

  If no improvement:

  Your AVG antivirus has probably been installed with its default installation option that installs an email scanner. Just disable his e-mail analysis

  is not a sufficient remedy. Uninstall AVG and then reinstall, but select 'custom' install, which then allows you to deselect install his embarrassing email

  scanning module. Better yet, replace it with the free Microsoft security program:

  http://www.Microsoft.com/security_essentials

   

  Gary van, Microsoft MVP (Mail)

  "haves" wrote in the new message: * e-mail address is removed from the privacy... *

  I have the same problem as Marie-Claude.  Windows Messaging will check two email accounts, but the aol imap account will not send or receive, and it is my primary email address.  I have a security zone of windows asking for my username and password which will return an 800cccd91 error (I think) and the message that they are not valid.  The user name and password work fine by going directly on aol.com.  I turned off my avg antivirus mail and makes them require a secure password is not checked in the properties of the account.   I first noticed this problem yesterday after I had changed suppliers for remote access, but with aol imap is the only thing affected. My virus programs and spyware are up-to-date. I've seen several references to this same problem and the only other thing that I've seen mentioned that I did not is to remove and reinstall this account. If I do this, it removes all my emails stored under this account in windows mail?  What this has to do to my other computers running xp and outlook?  Other solutions?  Thank you

  Gary van, MVP (Mail)

• OfficeJet pro 8500 a, Windows XP, printer receives information but prints blank page.

  OfficeJet pro 8500 a, Windows XP, printer receives information but prints blank page.  Test page out of rose.  Ran test, test page out of rose

  The whole page out pink (which means a solid pink page) or is it roses words, boxes, and

• OfficeJet Pro 8500 will reinstall not connection

  Hello!  I'm terribly frustrated and don't know what to do next.  I have a printer all-in-one HP Officejet Pro 8500 A909g wireless that is about 3 years old.  Recently, I replaced my laptop for a HP running on Windows 7 64 bit.  Easily, I installed this printer on the phone two months ago and had no problems.  However, over the weekend, while on vacation, I tried to install another printer hp (5510).  I had the disc, followed instructions, etc.  But the printer would not work... period.  I ended up uninstalling.  But for some reason, try to install this printer screwed up of all impressions.  It's a different story, but I finally got my Adobe PDF printer works again.

  Back to today... I'm trying to print something and realize my 8500 printer is listed under "Devices and printers" and all programs are installed, but it will not be printed.  It shows no communication with the printer.  I am sure that he had to do to try to install the 5510.  After hours of troubleshooting, I finally uninstall the 8500 and try to reinstall.  (Remember, it worked fine before this past weekend!)  I downloaded from HP site because my installion CD does not support Windows 7.  For some reason, all the drivers will not download.  I tried FOUR TIMES.  I ran troubleshooting, diagnosis... you name it.  The printer appear in the programs, but not the devices and printers.

  I have connected the printer via USB directly to my computer and it has yet to install correctly.  Wired and wireless configurations show no connection to the printer.

  I'm not an expert, but can generally understand things.  I installed this printer even on three different computers all current to run Windows 7 and have never had a problem.  Help, please!

  Curiously, I did this throughout this process today, and it could find the drivers of 4 numbers.  Being extremely frustrated, I decided to restore to a point before that I tried to install this second printer (which I am certain is the root of all my troubles).  By some miracle, it's what needed!  Everything works now.  Thank you once again, Shane, for all your help and patience.

• HP officejet pro 8500 A910: HP officejet Pro 8500 A910 not found.

  When I click the Start scan this popup HPScan happens, however until I uninstalled and reinstalled via software CD there was an another popup that said cannot communicate with a list of things to do including unplug it 10 dry. the router etc and printer.  Which does not appear more and before that, when I printed I need to clear the province of Quebec before the printer would print: WordDoc. Now, it has nothing hanging in Quebec and fact to the printer, but I can't scan. I contacted Sitecom and done everything I can do with them. The IP address is not appear in the properties of the printer, it shows a WSD Port and not TCP/IP. WIFI summary information indicates an IP address which has been registered before the last week power issue. Since this issue, the analysis did not correctly. A month ago there is power problem and when it was all done with, as well as of Sitecom and WLR 5002-AC750 everything worked on this IP address 192.168.2.99; but now the router is not displayed it and when I try to make a connection static it will not accept this IP and indicates the reason because he's not with the router IP listing series. I even restored HP printer, etc. Sitecom said I need to contact you because of the language of the printer or something like that. Please do not forget that helped Sitecom there are a lot of things a few weeks and you have the printer works on the router etc. is not that they are unwilling to help, they are now limited to go further in the problem of scan and I can't give them an announcement IP of the printer that works with the router , but it feels so... How can I get this IP?

  Hi @newdawn,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8500 A910 printer will not communicate wirelessly on your network. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you attempted to assign a static IP address, but the INVESTIGATION period is to give you questions. Please the following steps to help solve the problem.

  What is the IP address of the computer?
  It starts with 192.168.2.XXX?

  • If the computer has a different IP address, such as 192.168.1.XXX. This means that the computer and the printer are on different networks.

  If so, please proceed as follows:

  • Restore the default settings of network on the printer.
  • Run the configuration wizard wireless for reconnected to the network.
  • Click here to update the firmware of the printer.

  TIPS:

  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  You can try to change your WSD printer port by a Standard TCP/IP port.

  Switch your printer WSD for a by Standard TCP/IP port port To do this, you will need your current IP address printers.

  You will then want to follow these steps for the switch port:

• OfficeJet Pro 8500 does not accept the new cartridge

  My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

  No problem, I understand.

  I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

  http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

  With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

  More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

  Best.

• OfficeJet Pro 8500 A909a not print correctly

  OfficeJet Pro 8500 A909a

  Windows 7

  I can't print now with my usual USB connection, directly from the computer USB for printer, even if another computer can print to it via a network connection.  After printing, I open printer in devices and printers, there is a ghost copy to the printer and the printer itself is ghost, indicating that it is in offline mode.  After you open the Quebec, the file is listed with a message "error-printing".  I can remove the copy to the printer and to set the printer online, but the process is repeated each time.

  I: restarted the computer and the printer, run the troubleshooter printer with no problems, noted, tried the USB cable to a different port, execute printing and doctor Scan and my computer 'sees' the firmware, printer and resettled drivers and restart the print spooler.  There is no hardware problems - it will print on the other computer and copies, etc very well.  I have not tried another cable because I have a step and assume if my computer can see the printer should work.  One final note: there was a bolt of lightning about 100 yards away for the weekend. first thing Monday back to work is when I noticed the problem.

  Please help, I did research for hours without success...

  Tried the printer with 2 different usb cables to another computer and it never worked.  I think that the usb port on the printer has been fried.  Bought a new printer works fine.

• My Windows Live account will not send or receive messages

  I have the problem that is described in the KB2842520 - see below. I do not use Outlook.

  However, the fix for the register suggested in the Knowledge Base does not match my registry entry, which is as follows: -.

  What should I do to get rid of the problem? He worked under Windows Live Essentials 2012, but has since ceased and is now a hard foul. No response to * address email is removed from the privacy * please, because it is not good to my Windows Live login id, as it IS the problem!

  I just realized that my title should say "will not send" rather than "send" - silly me.

  I fixed that for you.

  the data value is MBI and not MBI_SSL

  Only the difference is clearly not negligible if the removal of the value gets the job done. However, it does mean that all instructions for users of W7 should be changed. Thank you.

  Perhaps you could tell me what hoops to jump through

  Basic steps:

  1. Use your browser to access SkyDrive. Sign in with a Microsoft Account - one you use to connect to the Microsoft Community site will be good.
  2. Click on the public folders, then on download in the command bar.
  3. Find and double-click the filename of the image you want to use.
  4. When the download is complete, right-click on the recently downloaded file, and then select view original. The image is displayed in a new page.
  5. Right-click on the image and select copy.
  6. Back in your post in the forum, click where you want the image appears and select Paste.

• OfficeJet Pro 6978 all-in-one: OfficeJet Pro 6978 / will not download drivers

  I just bought this printer Office Jet Pro 6978, All In One Printer.  It won't let me download the driver listed in the steps to implement, it fails every time.  I tried to use the CD that came with it, it gave me a message "this computer's operating system is not supported."   So this printer will not work on my 64-bit?  Or elsewhere?  My computer is a HP.  Where can I find a download driver for this printer for my operating system?  When it prints, it prints a nonsense.  % beginprolog % beginresource: file and so on with such things.  I am at a loss... Any help would be great.

  Hello

  Sorry, but the printer is not supported on Windows Vista 64-bit.

  64-bit support is only available in Windows 7 or later operating systems.

  You can find the printer specs below:

  Vista 64-bit is not supported.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6970-all-in-one-printer-series/8289585/model/11161264/document/c05061732/

  You must upgrade your operating system to a later version to use instead an OS 64 - bit, Windows Vista 32 - bit to insall or replace it with another printer, compatible with your operating system.

  Respect,

  Shlomi

• HP Officejet Pro 8620: HP Officejet Pro 8620Print will not print oversized envelopes

  I thought I had followed the instructions allegedly simple re plug my new printer HP Officejet Pro 8620 in turn. Something to do with the connection via ethernet? I plugged it with a money USB cord.

  Then, when I tried to print something printable HP, the site does not recognize or find my printer.

  I also can't seem to print envelopes of various sizes. The instructions to keep your printer drivers on the evolution of the saying.

  Can you please help? The saleswoman of Staples said it would be easy. HAH!

  Thank you for your time and let me ride my rants. I enjoy your site and it.

  Hello

  HP pads are only available in the network connection, and no USB connection.

  To connect the printer to the network yoru connect it to your router wirelessly or through an Ethernet cable to any of the router LAN port, then you can activate printable HP.

  You must reconfigure the printer by opening the HP Officejet Pro 8620 software, and then click the utilities tab.

  Click Printer Setup and software and follow the steps to connect to a network printer.

  To set a custom size support size envelope follow these steps to configure the size within the confiugration forms your system, then the size configured support will be available in the print driver.

  You can follow these steps to set a medium size custo:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8610/8620/8630-e-all-in-one-printer-series/5367611/model/5367613/document/c03890386/

  Note that the printer supports a size order of 76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long. any value higher or lower is not supported and is not listed by the print driver.

  Shlomi

• Now my HP Officejet Pro more will not print Photos or anything else!

  Here I am once more.  I finally solved the problem that I had been downloading the software for my HP printer after that I downloaded Windows 10.  I could not download any software without getting an error message 'download cancelled '.  I was able to print pictures and letters typed with WordPerfect X 6.  I'm embarrassed to say that I accidentally fell into the solution and now I can scan, send faxes again.  Yay!  Problem is NOW, I'm more able to print photos, or anything else!  I go through all the motions and send the message to the printer to print, but nothing happens.  I have already run the hppiw.exe and configure the printer.  When I try to run the HPPSdr.exe, he unzips the file, the printer appears as "installed" and click on the 'Next', I get a screen with 3 different ways to connect the printer to my computer - I choose USB because it'S the way I was connected.  Then I get a message telling me to do that my printer is on (it is)!  and try a different USB port (I have) or try another USB cable (I HAVE!)  OK, so FINALLY I get to the point where I am able to print on a HP Officejet Pro 8600 N911g series Print Page of Diagnostic quality, AND DOES IT!    But I also know there is a problem with the software and I need to uninstall and click the Support link and the Driver to download new software.  But when I click on the link, I'm told I'm not connected to the internet - here we are again.  I'm exhausted.  I am 65 years old and I've been at this for 96 hours.  I've corrected the problems of scanning, but now I can't print while yesterday I was able to do it!   Arrrrggggghhhhhh.

  Can someone tell me why I get the message 'not connected' when in fact I AM connected to the internet?  sigh/smh

  Hi @Galego,

  Welcome to the HP Forums!

  I see that you can not print with your HP Officejet Pro 8600, on 10 of Windows, and I'm happy to help you!

  Please, try the steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Unplug the printer USB cable.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of user accounts and connections (Windows 10).
  • Reinstall using the printer HP install wizard for Windows. (Wait for the software to tell you to plug in the USB printer cable).

  Then, run the HP print and Scan Doctor to verify that everything works.

  I hope these steps help!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• OfficeJet Pro 8210: Officejet Pro 8210 will not print - need to finish the setup message

  I have installed, implemented the 8210 OfficeJet Pro, HP Universal print driver HE managed mode, installed ink cartridges and printer alignment sheet printed.

  I plugged it in via USB, and the system set up the printer correctly.  I went to print a test page and the printer displays the following message:

  'To print, you must complete the installation.  Press OK and follow the instructions or choose? ».  I press OK, but nothing is displayed, it just goes back to the main menu and the help screen is useless.

  I can print reports in the menu of the printer very well, it will not just print the system Windows 10.

  I've implemented 8 of them exactly the same way with no problems.  I think I can try free managed mode.

  Does anyone know how to reset the printer to factory specifications, so I can restart the entire process to help self-directed mode?

  I took a cat with HP to solve the problem yesterday.  We had to install the full version of the software rather than the base driver.

  It's strange because I had a different Pro OfficeJet 8210 on my work system a few days earlier by using the old driver.

  In any case, it worked, so the problem is solved.  Sorry for without closing the post earlier.