HP OfficeJet Pro 8600, HP printer wizard installs not when the software is installed from the CD

HP Officejet Pro 8600 e printer all in one

Windows 7

I had Assistant printer installed and working on my computer at least a year, then there was an update and it no longer works.

I uninstalled the device and the software and reinstalled both on-site and directly from the CD without success.

The only error I get is when I start everything first install it and there is a red "x" next to the update of windows.

The installation process ends, the computer will recognize the printer and I am able to print but I have no control any function because none of these options in the wizard for the printer are turned on.  They are all grayed out.   The most important thing I need is the archiving of received faxes.

Someone else in my family had the same problem, but was able to reinstall from the Web site and doesn't have any more problems.

Thanks for any help.

Hi liluno18,

I want to help you with this question. I send you this link to the Microsoft forum on how to fix the red X on windows update. Follow the response from Joseph M.

So I suggest you do a complete uninstall software of the JO 8600 and reinstalling the software once you have windows update works again.

Let me know if you need help, I would be happy to help you.

Tags: HP Printers

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