HP Officejet Pro 8600 more print but not scan

I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

I am at my wits end with this and certainly regret my purchase at the moment. Help!

Hello, it happens to the analysis of Windows (WIA) and generates an error:

"The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

Then, I jumped to HP Scanner Twain and got another error:

"The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

* EDIT

Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

-> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

-> > first check and write down all the dependency services: -

-> > right WIA-> properties-> tab dependence, check the services of name listed there.

It must contain the following services:

* RPC remote Procedure Call

-> > DCOM Server process Launcher

-> > RPC end point mapper

* Detection material core

Make sure that all of the above services are started in the services list.

Last time, we started the Detection hardware Kernel, which solves our problem.

(Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

(For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

Thanks for setting me on the right track!


Tags: HP HP Printers

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