HP Officejet Pro 8600 Plus: paper jams false
I'm frustrated that I can't fix a paper jam called... HP says clean the pickup roller and all other... all that, changed paper too.
There is no paper jam, and sometimes it works a few Goes After that ' Pick engine fail! Then the constant paper jam. Uggh! The paper path is clean and clear
I tried reset hard and load the latest firmware (update)... not so good.
I saw a fix "in private" messages... It worked fine 2 days ago!
Welcome to the Forums of HP Support!
I understand that you are having problems of 'stall engine Pick' when printing your HP Officejet Pro 8600 more e-all-in-one printer. I would like to help you today with this problem to feed paper. Thank you for all the troubleshooting steps that you received before you reach out for support.
To begin, please can I you click here for the suggested troubleshooting steps. I realize that you have tried most of these steps. Please, just review the Solutions proposed to ensure that no action is missed when you completed your troubleshooting. If you missed a step, please complete this step before you begin.
If the problem persists, please check your Private Messages. I send you a private Message with instructions on how to perform the Programming Reset full semi.
Please post the output of your troubleshooting in this thread. I can't wait to hear strings attached good luck!
Tags: HP Printers
Someone broke the paper stop so printed pages land on the floor. The Staples store only replaces printers, and this one is no longer under warranty. It's always a good printer. Is it possible that I can order the part and replace it myself? The part I need is that you shoot for letter or legal with the paper stop to the end of it.
Thanks for that link, it at least allowed me to get CB015-67011 part number and then search the Internet. I found an American company Partshere that it even ships its products to the Canada. :-)
OfficeJet Pro 8600 Plus, Auto Duplex paper too short. Runnig Windows 7 on Envy 17 3D t. How can I get rid of this 2nd icon, it came after I reconnected to the laptop on the USB port a day. Don't troubleshoot the icon that has yellow mark next to him. The printer is wonderful it prints beautifully. What I've done is by clicking OK on the normal icon created when the printer was installed when the message appears on short Duplesx Auto paper, I click ok and it prints fine. It bothers me that there is a second icon with a yellow mark on it. I know this isn't like that. The system finds no problem do you the troubleshooting tools. Tells me no problems. Unless she's storying for me. Thank you
Blessings to all
To solve the problem with the yellow mark righ - click this device and choose uninstall. Restart the system and this problem should be solved.
To solve the problem with "Auto Duplex paper too short" Please check the link below:
HP Officejet Pro 8600 Plus printer-
Tried to copy both sides of a vehicle using ADF permit; paper too small (stupid user!); he copied the first side successfully. Now, I can't find the input document! How can I remove paper (which I can't find) which was too small for the auto feed? It is not in the duplex unit, either.
Welcome to the HP Forums!
I appreciate that you try to remove the paper in your printer more HP Officejet 8600. I'm sorry to hear that, but happy to help!
Please have a look through this guide, A display of the "Paper jam" error on the HP Officejet Pro 8600 e-all-in-one printer series.
As well as this guide. The ADF (ADF) documents didn't pick up paper.
I hope that these guides are useful and have a nice day!
I just set up my HP Officejet Pro 8600 Plus, and everything seems to work properly. I am really disappointed by the quality of the images so, so I thought I'd see if anyone has experienced the same problem?
The scanned images are very dynamic, but are too. Detail is lost in the scan either because the brightness, or because the scanner is not properly using the resolution I have him ask to scan (600 dpi). I have tried various different brightness and contrast settings in the scan dialog, nothing helps. Printing HP and Scan Doctor reported no problem. Increase the resolution of scanning on the 8600 is not helped either.
I joined a segment of an image of the 8600 and a lot cheaper all-in-one I expected to replace, a canon mp630. I have bought the 8600 because the scanner component had good reviews, but based on my experience, that I'm starting to have my doubts!
Please let me know if you think there's nothing I can do to improve the quality of the scans?
I use Windows 7 Ultimate, 64-bit.
8600 scan 600 dpi (Note lack of paper grain)
Canon MP630, 600 dpi (capture of paper grain, wash the details)
Unfortunately, I must point out that the replacement was no better. It's a real shame, old flat scanner HP I was replacing with the ACM was high quality, but the Pro 8600 scanner was simply not enough good.
Ultimately I exchanged for another manufacturer MFP that produces a large part analysis better (even if printing is not as good).
I had much rather have paid more for a higher quality scan on the HP, but this option is not available to me, which is a shame! On the 8600 Pro scan color reproduction was great, but there not only to capture the details.
You can adjust for color problems in the software, but if the detail is not captured, you can't put it in!
The Officejet Pro 8600 Plus has already been set for a wireless connection. It was primarily used with the USB port.
We've tried lately set up the wireless connection, and we couldn't.
We received the message: network capabilities are not available.
We could not move forward.
We tried the factory reset, buit didn't work.
I appreciate your help to resolve this isse.
This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.
There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers. Reset to will sometimes fix problems, so resetting is not the issue.
A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access. These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results. A wrong button push and you might no longer have a printer, but rather an expensive paper weight. On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!
Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.
I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.
When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.
I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)
This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)
Update: I did what jason_h suggested in step 1 and it worked, this can be closed:
In Win7 that I could click on start/programs go to HP, click on and he would drag with various categories which was Scan. I could then pin the shortcut to scan on my desktop or start.
However, falls with Win10 you click on all the Apps/HP Officejet Pro 8600 most and there is nothing to see but pin all of the module that is already on the desk of the installation.
How can I get just the pinned shortcut to scan?
I tried directly open scan with the .exe only two that had the word scan in the programs but the scan did not open.
Thank you for showing your interest in the HP's Support Forums!
I see that you want to create a shortcut to the HP scanning. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
I understand how frustrating this is for you. Windows 10 has made some changes, so that the steps are slightly different from Windows 7.
Please follow these steps as a guideline:
- First of all, we need to locate HP Scan where on the computer. The default location is in Program Files. For example, C:\Program Files (X 86) \HP or Hewlett-Packard.
- Go to (C:\Program Files (X 86) \HP or Hewlett Packard HP Officejet Pro 8600 Plus\Bin)
- Right-click on HP Scan, and then click send to.
- Left click on desktop (create shortcut) to place the shortcut on the desktop.
For more information, see this paper:
Create the shortcut on the desktop in Windows 10 for a program (announced)?
I hope this information is useful. Please reply to this message with the results. Good luck!
Recently I bought printer HP Officejet Pro 8600 Plus and I have no complaint about normal printing.
Yesterday I bought HP Everyday Photo paper glossy and took some Photo impressions. to my surprise, I see that there are a lot of blur and a large part of the ink is taken on the photo.
This printer really print photo printing? or I'm doing something wrong
Output picture is very blurry, a large part of the cartridge from the printer and the ic a sensation by using ink on my fingers
can someone help me here
Load the print paper down in the input tray side.Many papers have print sides and not printable as paper photo and other special media.
I have a HP OfficeJet Pro 8600 Plus, and I would like to know, how can I implement the time stamp that is under my printer display screen continually Jan 00 00 00:00 a.
HP has gone green, here's the guide you're looking for.
HP Officejet Pro 8600 more
MacBook Air mid 2011
Mac OS X Lion 10.7.5
ASUS router DSL - N16 (new)
I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.
My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!
Details of what I tried:
- Uninstalled HP software.
- System preferences / Print & Scan - removed all printers.
- On the front of the printer: you click Network and disconnected.
- Off, computer, printer and router.
- Tour of router on. The printer is turned on.
- Used the wireless configuration wizard.
- Chose my router - "Found WPS router".
- The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
- Turned computer on - check the connection to the router OK.
- System preferences / print and scan - Add printer. He sees my printer - I select this one.
- Option to download and install the software of Apple-selected.
- Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
- Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
- Go to support.hp.com/gb-en/drivers - type in the printer model.
- Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
- HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
- Click the HP Installer dialog box. Ignored HP ePrint offer.
- "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
- Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
- Software installed with success, but still need to configure the device. Press to continue.
- Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
- 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
- Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
- Back to the installer - congratulations! Successfully installed.
- Utility HP ok - prints ok.
- On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
- In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
- In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
- Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
- Try Apple Image capture - no devices specified in the list of devices.
First, make sure you have the latest firmware installed as follows:
Then, try the following:
- Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
- Select Network Configuration.
- Select direct Wireless Configuration.
- Ensure the Direct wireless is enabled and take one step of his password if such a value.
- Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
- Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?
Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.
On your screenshot, it seems that your router do not transfer packets to multicast to the need...
I just bought a HP Officejet Pro 8600 Plus and it seems to work perfectly when printing; However, when I tried to copy something, the copy came out with black streaks that close to unreadable printing and are more dark/concentrate toward the left side of the page.
How can I solve this problem?
@Imagehappy, you have the more than 8600 or a different version of the 8600?
The reason for the question is because I want to give you a link to update the firmware.
Also, do not forget if you can find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.
I really appreciate it!
Shows estimated ink levels screen I have a magenta full certridge which is correct, but the printer will not print any color. I cleaned the print head and the sheet that comes out shows no magenta. I changed the cartridge for a new, everything was good for several days, and the same thing happened. Do I need a new print head?
I'm sorry that your printer is not turning off any magenta ink. You have already replaced the cartridge and clean the print head. You may be able to recover the ink by making another cleaning; but at this point the print head may need to be replaced.
Here is a document that describes the steps that you have already taken and how to order a printhead if you decide to go this route:
The price of a printing head can be high, depending on the age of your printer, you can decide to buy a new printer instead.
I hope this information helps.
Maverick update os x 10.9 is incompatible with Officejet Pro 8600 Plus.
1 PDF files from the Web pages are black and show no information when I try to print from any browser. Must take snapshots of Web page and print from that
2 info printer shows that it is still printing when it is finished and will not move forward to the next task
Help, please! I see that there is no HP software update to resolve this issue and am confused why you didn't do your printing software compatible with a huge update of Mac.
Thanks for the quick response. It is good to hear that you can print, it's at least a start.
I know that you have not received the error messages in the document, but the behavior you describe leads me to believe that the software did not completely uninstall or install completely with the driver for the Mavericks.
Please follow the steps listed in the document below and let me know how it goes.
An "unsupported Operating System" or "Software is not compatible" message on a Mac running OS X v10.9 Mavericks "
After a Windows 10 update, my printer will not touchpad analyze. It will scan the troubleshooting utility. I unplugged and reset without success. I have updated to the latest version of the HP software for the printer. What else can I try?
You can try to install from the link here:
Before installing the HP software above, please uninstall your previous version first.
During installation, select the type of standard or recommended installation when you are prompted by the installation software. If you choose a minimum installation, read the description of each component software with caution to avoid the unintentional loss of functionality of the printer.
You can check via "Control Panel" > "Hardware and sound"-> "Devices and printers"-> under "printers and faxes". There will be a green check mark is marked to your printer if it connected successfully.
Hope this helps you.
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