HP Officejet Pro 8600 Plus stopped Scan of the computer... Said the computer could not be found. Help!

Similar Questions

• OfficeJet Pro 8600 Plus: Officejet Pro 8600 Plus stopped scanning

  I've been scanning 30 pages at a time and scan has stopped in the middle of it.

  Can someone advise on my problem. The diognostic tool says that is missing a driver?

  Thank you.

  Barbara

  Hello Barbara, alias @Maltesem ,.

  I read on the digitization of problems you are with your Officejet 8600 stop in the middle of a scan. The "full" pilot could very well be missing and causing this problem. Here are some of my own suggestions that I can offer.

  1. uninstall the printer software from the control panel. Make sure that you remove all components of the printer.

  2. restart the PC (important)

  3. download and run the Setup to install the "Full Feature" driver: HP Officejet Pro Full Feature Software and Driver

  Try to scan the image. If the scans still cancel, make sure that the printer is plugged directly into a wall jack, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  If the problem persists, call us directly to discuss your printing with HP options.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  

• HP OfficeJet Pro 8600 Plus - ADF scanning problem

  Hello

  I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.

  When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.

  I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)

  This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)

  Any recommendations?

  Best regards

  Update: I did what jason_h suggested in step 1 and it worked, this can be closed:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-OfficeJet-Pro-8600-plus-ADF-copy-scan-line-down-length-of/m-p/2942099/highlight/false#M69757

• OfficeJet pro 8600: printer works fine, but the software is not

  Printer works fine.

  However, the HP support the program "HP OfficeJet Pro 8600" will not start. I can see it in the HP folder under all programs, but clicking on the program name has no effect. The program name poins to "C:\Program HP HP Officejet Pro 8600\Bin\HP Officejet Pro 8600.exe" - UDCDevicePage Start

  In addition, in devices and printers in Control Panel, the printer connected displays. By double clicking on the icon takes me to...

  

  Opening HP All - in - One Printer Remote takes me to the window right... but the printer shows offline, and the various functions (scan, fax, etc.) are not available. (As noted, the printer is currently online, and I can print correctly.

  Connection to the wireless printer.

  All these functions work fine if I call them from the physical control on the front of the printer Panel.

  I don't know if these are two separate issues, or the two aspects of the same problem.

  Any thoughts?

  Thank you.

  Hello

  Try to install the following hotfix, then try to open the HP Officejet Pro 8600 software:

  http://support.HP.com/us-en/document/c03640384

  You can see any difference?

• OfficeJet Pro 8600 Plus N911G: Cannot use the Scan to PC, option on my printer

  I recently updated from Windows 8.1 for Windows 10 and had to reinstall my printer drivers and software.  Since doing so, the office of my printer scanning function did not work.

  When I use the option on the printer, I get the message that no computer I'm done to open the HP printing software, select the scanner actions and select manage the scan of the computer.  The only thing is that twhen, I go to the HP folder in my Start menu, there is no installed printer HP software.

  I went to the page support and download the complete software solution for my printer and ran the installation, but I still do not have anything that will allow me to select the actions of scanner, and then select manage the scan of the computer.

  I even tried to use HP Print and scan v4.7 doctor.  He said full software solution is not installed on my computer and it gives me a button to click to download the software, and it is said that it downloads all the 123 file meg, then it gives me an error download failed message and offers try again immediately, but it fails every time.

  My printer is connected to my PC via my WIFI router.

  Hey there,
  Try the next step, I believe that this will help you overcome the problem.
  1. remove the printer driver of "devices and printer" which is located in Control Panel.
  2 Download this file (http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe), which is the solution full HP JO 8600 series.
  3. extract the contents of the file.
  4. open the "Utils" folder and choose the folder 'x 64', inside you should be able to locate a file called "RemovePreInstalledDrivers" > once you open this file black screen opens, wait for it to close, then move to the next step.
  5. go to the main folder where you have already extracted the software and right click on the file x 64.msi (name is most likely your printer model), then choose the Option "repair". > Subsequently, you will be asked of preformed a reboot. (Incase you will get a Messege saying "this action is only valid for products that are currently installed" simply double-click the file instead)
  6. after the restart, the head disk Local C/ProgramFiles/HP/PrinterModelFolder/bin/USBSetupLuncher and double click it.
  7 start the installation, choose the wireless option.

  Who should add the scanner to your imaging devices.
  Best Of luck ~

• OfficeJet Pro 8600 Plus works well on the cable network.

  Printer keeps sleeping on wired networkand should I go to printer and turn it back on manually. (Used to stay awake).  It installs as a printer of cable network.  OS Win 7 32 bit on HP Pavilion a6242n-b.    I also miss "Software Solutions" which was with my old Photosmart C8180.  Thank you, Jerry

  Jerry,

  Thanks for your patience on this issue. HP tries to comply with all standards of energy in all products and this makes the customer experience a little difficult sometimes. I'll make sure to pass that feedback to design teams. We are always looking for ways to improve the customer experience.

  Thank you

• Scan more OfficeJet Pro 8600: Officejet Pro 8600 Plus resize problem

  With the help of Officejet Pro 8600 Plus to scan documents on computer in PDF format.

  I'm tring to scan a document that contains very important information just at the foot of the page, but when the scanned document appears on the computer screen, I see that he has not captured at the bottom of the original document.

  I can work out how to resize the document to the copy function, but I can't find an option to resize for scanning.

  Nobody knows the answer to my woes?

  Thank you for your help.

  Hello

  Thank you for using the forum.

  You can choose the scan size, example as shown.

  

  In addition, these videos may be useful for you:

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Hope that helps.

• OfficeJet Pro 8500 first stopped scanning

  My Officejet Pro 8500 has stopped scanning.  The message window says it is not connected to the network.

  I changed my DSL provided by the local cable company to ATT U verse a few months ago, but the problem does not seem to be related to this change.  I say this because when I ran the diagnostics, the printed page says that my problem is "the wireless radio does not work. Contact HP support. »

  HP support offered advice tech for $29) warranty, or sell me a new all-in-one.

  The wireless radio can be fixed? Is it a software problem.  I have to buy a new all-in-one?

  Hello JessicaD,

  I see that you have a problem with the wireless radio fails on your Officejet 8500. To inform you in this regard, if the radio has failed, it is not a replaceable part by customer, but I'll try to help you with the problem.

  Start as a result of this document: printer does not maintain the wireless connection.
  With this document, I would like to track:
  (1) restore your default settings of network on the printer.
  Go to setup (can be a wrench), network, and then restore the default settings of the network. After that the power on the printer.

  (2) turn off the wireless radio.
  Go to Configuration > network > wireless radio, you must have the option to turn it off.

  (3) hard reset of the printer.
  While the printer power cable for 30 seconds, while the cable is unplugged, press and hold the power button for 15 seconds. It's draining the printer of all power. Reconnect the cable.

  (4) turn on the wireless radio and reconnect.
  Go to Configuration > network > wireless radio - on. Then, go to Configuration > network > wireless are running the configuration wizard.

  If it was not successful in entering you connected to the network and or print wireless. You still have another option with the printer to try before replacing.
  If you have an Ethernet cable, you can set a wired network connection. Plug the Ethernet (cat5 cable) cable into the printer and the router. It will be assigned the printer a new IP, which means that you will need to add the printer to the computer. This will still allow the printer on the network and communicate with a wireless device.

  Please try all above and I would like to know how everything goes. Thanks for posting on the HP Forums.

• OfficeJet Pro 8600 Plus fried by storm - how can I removed the ink cartridges

  A storm on the last week my OfficeJet Pro 8600 Plus feeding dish. The printer is irretrievably economic so I ordered a new printer.

  Without power, the transport of ink cartridge is stuck in extreme right position where it is impossible to remove the four ink cartridges relatively new. Ink is not cheap... would like to be able to recover the disabled printer ink cartridges but cannot understand how the cart release.

  Any sugguestions would be appreciated.

  In the end from the deceased by removving Assembly ADF/scanner printer ink cartridges. This provided access from the top to the distribution of ink stuck.  T10 Torx driver required to remove all.

  The new printer will not accept the cartridges retrieved when installing printer... had to use the "setup" cartridges in the box with the new printer.

  After you configure the new printer, however, I've been able to 'Set up' cartridges for almost new XL cartridges that I had recovered from my old printer.

• HP Officejet Pro 8600 Plus: HP Officejet 8600 does not scan to computer more - after having moved from the House

  Equipment:

  HP Officejet Pro 8600 more

  MacBook Air mid 2011

  Mac OS X Lion 10.7.5

  ASUS router DSL - N16 (new)

  I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.

  My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!

  Details of what I tried:

  1. Uninstalled HP software.
  2. System preferences / Print & Scan - removed all printers.
  3. On the front of the printer: you click Network and disconnected.
  4. Off, computer, printer and router.
  5. Tour of router on. The printer is turned on.
  6. Used the wireless configuration wizard.
  7. Chose my router - "Found WPS router".
  8. The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
  9. Turned computer on - check the connection to the router OK.
  10. System preferences / print and scan - Add printer. He sees my printer - I select this one.
  11. Option to download and install the software of Apple-selected.
  12. Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
  13. Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
  1. Go to support.hp.com/gb-en/drivers - type in the printer model.
  2. Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
  3. HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
  4. Click the HP Installer dialog box. Ignored HP ePrint offer.
  5. "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
  6. Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
  7. Software installed with success, but still need to configure the device. Press to continue.
  8. Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
  9. 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
  10. Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
  11. Back to the installer - congratulations! Successfully installed.
  12. Utility HP ok - prints ok.
  13. On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
  14. In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
  15. In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
  16. Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
  17. Try Apple Image capture - no devices specified in the list of devices.

  Hello

  First, make sure you have the latest firmware installed as follows:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series---N911/4322915/model/4323647/document/c02919168/

  Then, try the following:

  1. Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
  2. Select Network Configuration.
  3. Select direct Wireless Configuration.
  4. Ensure the Direct wireless is enabled and take one step of his password if such a value.
  5. Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
  6. Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?

  Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.

  On your screenshot, it seems that your router do not transfer packets to multicast to the need...

• HP Officejet Pro 8600 Plus Scan quality issue

  Hello

  I just set up my HP Officejet Pro 8600 Plus, and everything seems to work properly.  I am really disappointed by the quality of the images so, so I thought I'd see if anyone has experienced the same problem?

  The scanned images are very dynamic, but are too.  Detail is lost in the scan either because the brightness, or because the scanner is not properly using the resolution I have him ask to scan (600 dpi).  I have tried various different brightness and contrast settings in the scan dialog, nothing helps.  Printing HP and Scan Doctor reported no problem.  Increase the resolution of scanning on the 8600 is not helped either.

  I joined a segment of an image of the 8600 and a lot cheaper all-in-one I expected to replace, a canon mp630.  I have bought the 8600 because the scanner component had good reviews, but based on my experience, that I'm starting to have my doubts!

  Please let me know if you think there's nothing I can do to improve the quality of the scans?

  I use Windows 7 Ultimate, 64-bit.

  Thank you

  Pete

  8600 scan 600 dpi (Note lack of paper grain)

  

  Canon MP630, 600 dpi (capture of paper grain, wash the details)

  

  Unfortunately, I must point out that the replacement was no better.  It's a real shame, old flat scanner HP I was replacing with the ACM was high quality, but the Pro 8600 scanner was simply not enough good.

  Ultimately I exchanged for another manufacturer MFP that produces a large part analysis better (even if printing is not as good).

  I had much rather have paid more for a higher quality scan on the HP, but this option is not available to me, which is a shame!  On the 8600 Pro scan color reproduction was great, but there not only to capture the details.

  You can adjust for color problems in the software, but if the detail is not captured, you can't put it in!

• Officejet OfficeJet Pro 8600 Plus: Pro 8600 more will not scan from touchpad after updating Windows 10

  After a Windows 10 update, my printer will not touchpad analyze. It will scan the troubleshooting utility. I unplugged and reset without success. I have updated to the latest version of the HP software for the printer. What else can I try?

  Hello

  You can try to install from the link here:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series-N911/4322915/model/4323647

  Before installing the HP software above, please uninstall your previous version first.

  During installation, select the type of standard or recommended installation when you are prompted by the installation software. If you choose a minimum installation, read the description of each component software with caution to avoid the unintentional loss of functionality of the printer.

  You can check via "Control Panel" > "Hardware and sound"-> "Devices and printers"-> under "printers and faxes". There will be a green check mark is marked to your printer if it connected successfully.

  Hope this helps you.

• HP Officejet Pro 8600 Plus: vertical line when scanning

  I get a vertical line when I scan using the document feeder.  I do not understand when scanning the glass plate. I need assistance to access the mirror slider.  I raised the lid for the loading of documents, but I couldn't find out how to get under the rollers to clean the mirror. Thank you

  The document here can help solve the black lines to scan using the ADF on your HP Officejet Pro 8600 Plus.  From my experience this is almost always caused by a specification on the thin glass on the side left which is used for scanning using the ADF.  Cleaning of this area as described in the above document should solve the problem.  If the initial cleanup does not resolve the problem, it can help to shine a bright flashlight almost parallel to the glass.  For a line on the left side of the printed page, the place will be toward the front of the printer, if the line is on the right side of the document, it must correspond to a specification to the rear of the printer.

  Figure: Clean the ADF scanner glass Strip

• HI, how can I scan a picture and only the witout the rest. On a HP Officejet Pro 8600 Plus?

  HI, how can I scan a picture and only the witout the rest. On a HP Officejet Pro 8600 Plus?

  When I scan I got my photo and all white for the rest of the screen

  It has no function of machine harvest in the 8600 software. To get the exact size, you will need to manually set the size for the scans that you do. You can find the setting by clicking on the blue link to advanced settings in the first scan window. Will take you to a place that will allow you to change the size of the scanning area. Hope that helps.

• OfficeJet Pro 8600 Plus: PC stopped communicating with wireless Officejet Pro 8600 more

  My HP printer has been connected to my PC via my home wireless network and work without problem, for 18 months.  A few weeks ago the printer stop appearing in the printer dialog box when I went to print a document.  The printer continues to operate wireless for all my mobile devices without problem.

  I went through all the HP process and tools for troubleshooting, downloaded and installed all updates, nothing helps.  I uninstalled my PC off and now it will not reinstall.  The installation process see the printer on the network, but when I try to install it it said "cannot be installed on the network" and it goes no further. I lost hours and hours trying to get to the bottom of it, nothing helps.

  What is the problem?

  Hi @Layli,

  Welcome to the HP Forums!

  I noticed that your PC has stopped communicating with your HP Officejet Pro 8600 wireless connection more. I'm sorry to hear that, but happy to help!

  Out of curiosity, what happens if you install the printer using the USB method wireless configuration? Check out this guide, your wireless printerand select Configuration USB wireless.

  Also, if this does not work, able to install the printer are you using a USB connection? In this way, we can see if the problem could be the connection itself or not.

  You see error messages on the control panel of the printer at all?

  Thanks for posting and hope to hear from you soon!