HP Officejet Pro 8600 Premium ceased to connect to the server to download applications

After working perfectly for a few months, my printer is now "impossible to connect to the server" when I ask a crossword every day.  The printer receives and displays messages to my address eprint, and seems to work in all other means except Webscan.  I had to do a restore disc condition as supplied and a full restore of a backup complete recently, but downloading applications worked fine after that.  I have re-installed the software of the printer and all the cheques I seems good.  Any tips on what I should check or do?

jerryq wrote:

Same problem here. I have managed to disable the app function in the settings of the printer, but cannot access the settings of the application. Can we assume that this gadget is no longer supported by HP? It would be quite OK (noone really need), but then it should be an update of the firmware with the menu point deleted.

-jerry

@jerryq

I could solve the problem by selecting "Delete of Web Services" in the printer.  This erases all your settings in hpconnected.com, so you will have to set up the printer again.  A bit tedious, but mine works again!

When you select this option (located by touching the icon top left of the page 'Web Services' above 'Copy', then the 'Settings' button down), it resets the printer and display a new sheet "printer installation Instructions Important".  Take this sheet, because there the "request Code", you will need to add the printer to your existing hpconnected.com account!

Log on to your account to hpconnected, and then press the devices tab.  Click on the button 'add a device '.  Enter the code to request the instruction sheet, and you should show active again.  The claim code is also the new email address for the printer, you can now change what anyone available.  Unfortunately, the e-mail address you were using previously is now unavailable, but you can simply add a single digit to make it familiar - i.e. "[email protected]" can be "[email protected]".

Back in the printer and press the icon "Applications".  If all goes well, the apps should load up.  With mine, I had to turn off the power, unplug for 30 seconds, then turn it back on.  Tapping the Apps icon then (finally!) connected to the servers and all the applications reappeared!

WyreNut

Tags: HP Printers

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